Basic Info

Ahmed Ahmed

3 years

Maadi , Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior IT Help Desk - Technical support at Vodafone

Experience Details

Senior IT Help Desk - Technical support

IT/Software Development, Engineering - Telecom/Technology

Experienced (Non-Manager)

-Handling Enterprise and Individuals ADSL & 3G problems.
-Loan in 2nd line ADSL department supporting advanced ADSL issues, VPNs and IP Cameras with Cloud Computing or Static IP.
-Loan in Coordinator department organizing Installation and Technical visits or requests.
I got award Star Customer from Data & Business solution Department


Company Details

Vodafone (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services

www.vodafone.com.eg

Jan 2016 to present (11 months)
IT-Help Desk at Truman

Experience Details

IT-Help Desk

IT/Software Development

Entry Level

I manage and maintenance LAN, WLAN, switch, Cables, Access point and Router Configuration, Windows 2012 and 2008 R2 Hyper-V, Active Directory, Group Policy, DNS/DHCP/WINS, and File & Print services.
Networking and Security: LAN and WAN, Internet technologies, firewall, IPS and Web filter.


Company Details

Truman (multinational)

Egypt

101-500 employees

Information Technology Services

N/A

Jan 2015 to Feb 2016 (1 year 1 month)
IT-specialist (volunteer) at Alex laptop repaire

Experience Details

IT-specialist (volunteer)

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)


Technical support, Maintenance Laptop, computer and printers.


Company Details

Alex laptop repaire

Egypt

N/A

Information Technology Services

N/A

May 2014 to Dec 2014 (7 months)
Netwok Engineer at Link-DSL

Experience Details

Netwok Engineer

IT/Software Development

Experienced (Non-Manager)

Technical installation for network security devices which include but not limited to the below
L2 Security Using all Routers and Switches in remote sites and data centers
End User Security and Policy enforcement using NAC and ISE technologies
VPN (Site to Site, Get VPN, DMVPN and Remote Access)
Two factor authentication (token OTP) and extend authentication.
Next generation firewalls (Cisco, Palo-alto, Fortigate, McAfee, ..)
Next Generation IPS
Web Filter (ironport, ..)
WAF and SSL offload (F5, Citrix, ..)
Technical installation for network security management application which includes but not limited to (cisco prime, …)
Follow up regular upgrades for all devices and applications.
Installation for all network Security devices and application for external projects
Low level design and Solution documentation for internal and external projects.
Participate in service failover testing.
2nd layer of support for internal / external users for all network problems
Create warranty forms through our internal system (CRM) and transfer it to the responsible admin.


Company Details

Link-DSL (multinational)

Egypt

More than 1000 employees

Computer Networking

N/A

Oct 2013 to May 2014 (7 months)
Lecture at Arab navy for wireless communication

Experience Details

Lecture

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Arab navy for wireless communication

Egypt

51-100 employees

Education

N/A

Oct 2012 to Apr 2013 (6 months)
Lecture at 6 oct institute

Experience Details

Lecture

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

 Teaching Assistant, Department of Computer and disciplines, Teaching maritime communications department , Corresponding sections of the rest of the Institute.


Company Details

6 oct institute

Cairo, Egypt

51-100 employees

Education

www.6oct.edu.eg

Oct 2012 to Jan 2013 (3 months)

Achievements


ANet’s data reports and instructional resources are available through our online platform, myANet. Assessment data is available 48 hours after administration, and data is presented in an easy-to-use format that allows for quick and detailed analysis at the item, standard, student, teacher, grade, and school levels.


setup Network for school



setup Network for school



Education

BD of computer engineering in Computer engineering

Education Details

BD of computer engineering

Computer engineering

Higher Technological Institute 10th of ramadan city, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Higher Technological Institute 10th of ramadan city
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Experiment language school

Egypt

2007

A / Excellent / 85 -100%

N/A

Experiment language school
2007

Certifications

ICDL
Aug 2011

Certificate details

ICDL

Aug 2011

N/A

N/A

N/A

N/A

CCNA
Sep 2012

Certificate details

CCNA

Sep 2012

N/A

N/A

N/A

N/A

MOS
Jan 2013

Certificate details

MOS

Jan 2013

N/A

N/A

N/A

N/A

GMDSS
Apr 2014

Certificate details

GMDSS

Apr 2014

N/A

N/A

N/A

N/A

MCSA
Oct 2014

Certificate details

MCSA

Oct 2014

N/A

N/A

N/A

N/A

MCITP
Oct 2009

Certificate details

MCITP

Oct 2009

N/A

N/A

N/A

N/A

Training and Courses

PLC at Enstic
Sep 2008

Training/Course Details

PLC

Sep 2008

Enstic

N/A

Training/Course Details

Technical support

Sep 2010

Alcan CIT

N/A

Training/Course Details

Technical support

Sep 2012

Cairo Airport

N/A

This profile is fresh!
Last update 9 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicC++CCNACamping In The MountainsCommunicatorComputer EngineeringComputer NetworkingCreativeEducationEnglishFootballFrenchGMDSSGuitar Driven MusicHelp DiskICDLITIT-Help DeskIT-specialistInformation Technology ServicesInstallationLeaderLectureLink-DSLLinux OSLinux ServerMCITPMCSAMOSMaintenanceMicrocontrollersMicrosoft OfficeMySQLNetwok EngineerPLCParanormal StudiesPlanningPresenterProblem SolverQ BasicRepairSenior IT Help Desk - Technical SupportSoftware And HardwareSoftware DevelopmentSportTechnical SupportTravillingTrumanVodafoneWindows Server 2003/2008/2012

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Linux OS

Linux OS

: Expert

: Extreme - I love it!

:

3-5 years

Linux Server

Linux Server

: Expert

: Extreme - I love it!

:

3-5 years

windows server 2003/2008/2012

windows server 2003/2008/2012

: Expert

: Extreme - I love it!

:

3-5 years

Q Basic

Q Basic

: Expert

: Medium

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

5-7 years

Microcontrollers

Microcontrollers

: Expert

: Extreme - I love it!

:

5-7 years

MySQL

MySQL

: Advanced

: High

:

3-5 years

C++

C++

: Intermediate

: Little

:

Less than 1 year

Fields of Expertise

technical support

technical support

: Expert

: Extreme - I love it!

:

3-5 years

IT

IT

: Expert

: Extreme - I love it!

:

3-5 years

Software and hardware

Software and hardware

: Expert

: Extreme - I love it!

:

More than 7 years

Help Disk

Help Disk

: Expert

: Extreme - I love it!

:

1-3 years

Planning

Planning

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Communicator, Presenter, Creative, Problem Solver

Online Presence

https://eg.linkedin.com/in/ahmed-atef-9a0a06128https://www.facebook.com/hema.atef1Ahmedatef.cwahi.net

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