Basic Info

Ahmed taha

3 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer services at OTLOB.COM

Experience Details

Customer services

Customer Service/Support

Experienced (Non-Manager)

Otlob.com is The first site in Egypt is used to make food orders through the Internet using either the website or the application on mobile phone (online orders).

Up thousands of requests a day from more than 500 restaurant, which, including McDonald's, KFC and Cook Doro, burger King and Pizza Hut and much more on the level of several cities.
my job is solve any problem related to the delay or non-receipt of the client request by phone.

helping our customers for any problems in their way in the work of the application or any complaint through live chat not b phone


Company Details

OTLOB.COM (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Jul 2016 to present (5 months)
Customary services at XCEED

Experience Details

Customary services

Customer Service/Support

Experienced (Non-Manager)

Helping the customers to solve problems related to Internet service through the phone and work to earn the trust and customer satisfaction to the maximum extent possible.
In order to be able to assist clients in solving their problems, I had been studied through online tutorials (self study) in the IT field like (CCNA).
Even if the problems does not solve a from my side are I escalate the issue to the upper level to reach the satisfaction our customers.


Company Details

XCEED (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Jan 2016 to Jun 2016 (5 months)
Sales Representative (volunteer) at Mobinil

Experience Details

Sales Representative (volunteer)

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

Serves customers by providing product and service information; resolving product and service problems.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.


Company Details

Mobinil (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Jan 2014 to Oct 2014 (9 months)
Sales at El takwa (student activity)

Experience Details

Sales

Sales/Retail

Entry Level

Offer relevant information about products and prices
Sell books to customers
Operate the cash register and other bookstore equipments
Order and maintain books, magazines and other bookstore supplies
Arrange and display books on shelves and counters
Attach price tags on books before display
Organize books according to defined categories (children books, travel, fiction, non-fiction
Maintain and update bookstore database
Keep maintenance within the bookstore
Provide high quality services to customers
Maintain long term relationships with other bookstore clerk, customers and members of community
Load and unload merchandise and verify invoices
Handle forms such as invoices, journal vouchers, book vouchers and catalog orders.


Company Details

El takwa (student activity)

Cairo - Nasr City, Egypt

N/A

Jan 2010 to Dec 2012 (2 years 11 months)

Achievements


I Would be honored to be a member of your company ,as it may be a turning point in the course of my professional career and an opportunity for unlocking my potentials.What motivated me to apply my resume is that you need your candidates to be able to demonstrate good skills in performing work and in achieving work activities in a highly dynamic way,and that my educational-professional background and your requirement might be good match.

Education

Faculty of law, in law

Education Details

Faculty of law,

law

Ain-Shams university, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain-Shams university
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

masr el gdeda el sanaweya el askarwya

Egypt

2008

B / Very Good / 75 - 85%

N/A

masr el gdeda el sanaweya el askarwya
2008

Training and Courses

Training/Course Details

ccna

Jan 2016

self study

N/A

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentBusiness Services - OtherCcnaCinemaCustomary ServicesCustomer ServiceCustomer ServicesEnglishFootballLawLeaderMobinilOTLOB.COMOrganizerPlannerProblem SolverRetailSalesSales RepresentativeSocialSupportTurkishXCEED

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Advanced

: Intermediate

Turkish

Turkish

: Intermediate

: Intermediate

: Intermediate

: Advanced

Key Skills

Leader, Planner, Organizer, Problem Solver, Social

Online Presence

https://www.facebook.com/ahmedaligalaxy

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