Basic Info

Ahmed Mokhtar

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Manager at Travelstart

Experience Details

IT Manager

IT/Software Development

Manager

Travelstart is one of Africa’s largest online travel booking websites offering flights, hotel bookings, car rental, vacation packages and other travel services through their online booking engine.


Company Details

Travelstart (multinational)

Cairo, Egypt

11-50 employees

Travel and Tourism

https://www.travelstart.com.eg/

Nov 2016 to present (1 month)
Senior Technical Support IT Operations at Convergys

Experience Details

Senior Technical Support IT Operations

IT/Software Development

Experienced (Non-Manager)

Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations.
• As part of the integration of Stream with Convergys on March 2014 my new title Senior Technical Support IT Operations as part of END USER SUPPORT TEAM of the Company.
• My responsibilities are the same as before, but with an added more focus on the Situation Management and Site Maintenance.
• Work with RmoteApp and Desktop Connection to access to Active Directory, DHCP, SCCM and other servers/applications depends on work need.
• Use Altiris deployment Console & SCCM to deploy software applications, patching & updates depends on work need.
• Work with Service Management Suite as a ticketing system to support user’s problems and issues.
• • Act as second Team Leader and manage 4 team members.


Company Details

Convergys (multinational)

6 october city, Egypt

More than 1000 employees

Telecommunications

www.Convergys.com

Feb 2016 to Nov 2016 (9 months)
IT Operations at Stream Global Services a Company of Convergys

Experience Details

IT Operations

IT/Software Development

Experienced (Non-Manager)

Stream Global Services, was a BPO company acquired by Convergys through a definitive merger, with more than 37,000 employees in 22 countries in 50 contact centers; it managed more than 100 million voice, e-mail, and chat contacts a year.
•Working as a member of Team in a Company as Multinational Call Center & Working in Different Shift Morning and Night, Midnight works well independently and as a team member.
•Provide a 1st, 2nd and 3rd level of support for 800 users within 2 Cairo Sites, responsible for overall functioning and performance of the IT sites server’s functions via ticketing system.
•Working with AD Servers, Print Servers, File Servers, DHCP, SCCM, WSUS, Symantec SAV\SEP, PGP encryption, Domino and Exchange Mail Servers.
•Creating exchange mailbox accounts and registering mails, NAB files, DLs, Recertify ID files, Remove & Recreate. nsf DB files on Lout’s Domino Server 7.0 for sites.
•Assist to Network Operations, Network Engineering, Desktop/System Engineering, and Telecom by supporting internal and external networks, e-mail systems, internet communication and telecommunications as needed for any local issues as necessary.
•Monitoring Cairo sites infrastructure servers’ devices (CPU, HDD, Memory) via Orin (Solar winds) solution act accordingly if any alarms show up.
•Train New IT support members for current or implemented work activities and Give them a complete over view of our infrastructure with Present help hand in their new tasks.
•Discussing outages Reasons with clients and other teams through Conference Calls.
•Applying operating system updates, and configuration changes, Engaged on outage and 24/7 on call support, Working with Cisco Switches in work environment
•Adhere to company policy concerning formal process methodologies utilizing and strictly adhere to global change process for ITIL.


Company Details

Stream Global Services a Company of Convergys (multinational)

Cairo, Egypt

N/A

Telecommunications, Consumer Services

www.stream.com

May 2010 to Jan 2016 (5 years 8 months)
IT Support Specialist at Magrabi Agriculture Company

Experience Details

IT Support Specialist

IT/Software Development

Experienced (Non-Manager)

Magrabi Agriculture is one of the best fruits and vegetables growers and exporters in Egypt and one of the first to obtain GLOBALG.A. P
•First level support for all Work applications and all system administration problems.
•Work with Active Directory and Group Policy and Managing Access to Resources with Managing and Give Permission.
•Building with Install from Scratch and work with Windows Server 2003 / 2008 R2 and work with ISA Server 2006 as Manage and Making Rule for Users.
•Configure and Work with Network Router and wireless Connection


Company Details

Magrabi Agriculture Company

Cairo, Egypt

101-500 employees

Agriculture/Fishing/Farming

http://www.magrabi-agriculture.com/

Jan 2008 to May 2010 (2 years 4 months)
Technical Support Engineer at Nile Fresh Produce Processing Company

Experience Details

Technical Support Engineer

IT/Software Development

Entry Level

•Managing Active directory, ISA server 2004, Administrating MS Exchange Server 2003
•Analysis and Fix Computer Problem, troubleshooting, Installing, upgrading operating systems, update software, network printer and Support number of 80 users.
•Managing user accounts and Make Manage for user Documents and Permissions.


Company Details

Nile Fresh Produce Processing Company

Cairo, Egypt

N/A

Agriculture/Fishing/Farming

N/A

Feb 2006 to Dec 2007 (1 year 10 months)

Achievements


Running, play sport, Watch English Move, Friendly, Computers, Music, Reading, Walk, Talk with My Friends, Meet new people, practicing different physical and mental sports.

Education

Bachelor's Degree in Management Information System

Education Details

Bachelor's Degree

Management Information System

High Institute of Advanced Academy, Egypt

C / Good / 65 - 75%

N/A

Grade: Pass Project Grade: Very Good Graduation Project Title: Web Site for Computer Prices and Sales

High Institute of Advanced Academy
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman

Egypt

2001

C / Good / 65 - 75%

N/A

Orman
2001

Certifications

Certificate details

Microsoft® Certified Solutions Associate

May 2013

N/A

N/A

3753340

Microsoft

N/A

Certificate details

Microsoft® Certified IT Professional

Jan 2010

N/A

N/A

3753340

Microsoft

N/A

Certificate details

Microsoft® Certified Technology Specialist

Jan 2010

N/A

N/A

3753340

Microsoft

N/A

Certificate details

Microsoft Certified Systems Engineer

Apr 2007

N/A

N/A

3753340

Microsoft

N/A

Certificate details

Microsoft Certified Systems Administrator

Apr 2007

N/A

N/A

3753340

Microsoft

N/A

Certificate details

ITIL Foundation V.3 Certified

Apr 2012

N/A

N/A

4465281.1068323

EXIN

N/A

Certificate details

CCA: Citrix Certified Administrator on Citrix XenApp 6.5

Aug 2014

N/A

N/A

Citrix ID: CTX605486

Citrix

N/A

Certificate details

VCA-DCV: VMware Certified Associate – Data Center Virtualisation

Nov 2014

N/A

https://mylearn.vmware.com/portals/certification/?menu=authenticate

14824185-91DF-1D148B298B2B

N/A

Certificate details

Microsoft® Certified Solutions Expert

Nov 2014

N/A

N/A

3753340

Microsoft

N/A

Certificate details

Certificate of Recognition On PCI Compliance

Jul 2015

N/A

N/A

N/A

Convergys

N/A

Certificate details

Diploma in Project Management

Aug 2016

83% out of 100%

https://alison.com/file.php/badge/210-1834013.png

AC-276-1834013

alison.com

Fundamentals of Project Management certificate

Training and Courses

CCNA at Yat
Aug 2007

Training/Course Details

CCNA

Aug 2007

Yat

N/A

Training/Course Details

VCP5-DCV: VMware Certified Professional - Data Center Virtualization

Nov 2014

Self-Study

Self-Study

Training/Course Details

ACSP: Apple Certified Support Professional

Jul 2016

Self Study

N/A

Training/Course Details

MCSA: Microsoft Certified Solutions Associate (Office 365)

Feb 2016

Self-Study

MCSA: Microsoft Certified Solutions Associate (Office 365) *Self-Study*

Training/Course Details

CompTIA Storage Plus

Aug 2016

Self-Study

N/A

Training/Course Details

EMCISA: EMC Information Storage and Management

Sep 2016

Self-Study

N/A

Training/Course Details

Microsoft Azure for IT Pros Content Series: Virtual Machines

Sep 2016

Microsoft Virtual Academy

Learn what virtual machines (VMs) are and how we implement them in Microsoft Azure. Plus, take a look at other high-level concepts related to Azure Virtual Machines, including disks, storage, high availability, and templates. Plus, get the details on configuration, deployment, and management.

Training/Course Details

Microsoft Azure Infrastructure as a Service "IaaS" Deep Dive Jump Start

Sep 2016

Microsoft Virtual Academy

​Azure Virtual Machines Get a broad overview of the cloud, along with working definitions of infrastructure as a service (IaaS) and platform as a service (PaaS). The experts also discuss portals, subscription, costs, and Azure data centers. ​More Virtual Machines Get in-depth information on Hyper-V comparisons; caching, creating, and configuring VMs; licensing and activation; Access Control lists; and more. Storage and Disks Learn about storage accounts, blobs and containers, uploading files, copying between accounts, backup and recovery, and more. Windows Azure ​Virtual Network Basics Learn the basics of virtual networking and DNS in Windows Azure. VNet and ​Cross-Premises Connectivity This module covers cross-premises networking and related concepts. Active Directory and Migrating Hyper-V with PowerShell Find out details on Active Directory and copying VMs between Hyper-V and Windows Azure. Learn Discuss how to integrate Windows Azure VMs in your infrastructure.

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Last update 18 days ago.

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Profile Skills and Keywords

ACSP: Apple Certified Support ProfessionalAdaptiveAgricultureArabicCCA: Citrix Certified Administrator On Citrix XenApp 6.5CCNACertificate Of Recognition On PCI ComplianceCitrix XenApp 6.x Install, Configure & ManageCompTIA Storage PlusConsumer ServicesConvergysDiploma In Project ManagementEMCISA: EMC Information Storage And ManagementEnglishFarmingFishingFlexibleHard WorkerHelp PeopleIBM Lotus Notes Domino 7ITIT ManagerIT OperationsIT Support SpecialistITIL Foundation V.3 CertifiedInformation Searching TechniquesInformation TechnologyMCSA: Microsoft Certified Solutions Associate (Office 365)Make My Life BetterManagement Information SystemMicrosoft Exchange 2010Microsoft Hyper-V Server 2008 R2/2012Microsoft Azure For IT Pros Content Series: Virtual MachinesMicrosoft Azure Infrastructure As A Service "IaaS" Deep Dive Jump StartMicrosoft Certified Systems AdministratorMicrosoft Certified Systems EngineerMicrosoft Hyper VMicrosoft Office Communications Server 2007Microsoft Certified IT ProfessionalMicrosoft Certified Solutions AssociateMicrosoft Certified Solutions ExpertMicrosoft Certified Technology SpecialistMy FriendsMy LifeMy WorkProblem SolverSenior Technical Support IT OperationsSharePointSoftware DevelopmentStream Global Services A Company Of ConvergysSupportiveSurf ControlSymantecSymantec Backup Exec 2012 AdministrationTeam PlayerTechnical SupportTechnical Support EngineerTelecommunicationsThread Management Gateway 2010Travel And TourismTravelstartVCA-DCV: VMware Certified Associate Data Center VirtualisationVCP5-DCV: VMware Certified Professional - Data Center VirtualizationVMWareVMware VSphere 5.x Install, Configure & ManageVirtualization TechnologyWindows Server 2003/2008/2012 AdministrationWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Surf Control

Surf Control

: Advanced

: Extreme - I love it!

:

1-3 years

VMWare

VMWare

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Hyper V

Microsoft Hyper V

: Advanced

: Extreme - I love it!

:

Less than 1 year

Thread Management Gateway 2010

Thread Management Gateway 2010

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office Communications Server 2007

Microsoft Office Communications Server 2007

: Advanced

: Extreme - I love it!

:

Less than 1 year

IBM Lotus Notes Domino 7

IBM Lotus Notes Domino 7

: Advanced

: Extreme - I love it!

:

3-5 years

Symantec

Symantec

: Advanced

: Extreme - I love it!

:

5-7 years

Windows Server 2008

Windows Server 2008

: Advanced

: High

:

5-7 years

Windows Server 2003/2008/2012 Administration

Windows Server 2003/2008/2012 Administration

: Advanced

: High

:

More than 7 years

Citrix XenApp 6.x Install, Configure & Manage

Citrix XenApp 6.x Install, Configure & Manage

: Advanced

: High

:

Less than 1 year

VMware vSphere 5.x Install, Configure & Manage

VMware vSphere 5.x Install, Configure & Manage

: Advanced

: High

:

Less than 1 year

Symantec Backup Exec 2012 Administration

Symantec Backup Exec 2012 Administration

: Advanced

: High

:

1-3 years

Microsoft Hyper-V Server 2008 R2/2012

Microsoft Hyper-V Server 2008 R2/2012

: Advanced

: High

:

1-3 years

Microsoft Exchange 2010

Microsoft Exchange 2010

: Intermediate

: Extreme - I love it!

:

1-3 years

SharePoint

SharePoint

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

information technology

information technology

: Expert

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Expert

: Medium

:

More than 7 years

Virtualization Technology

Virtualization Technology

: Intermediate

: Extreme - I love it!

:

1-3 years

information searching techniques

information searching techniques

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Problem Solver, Flexible / Adaptive, Team Player, Supportive

Online Presence

http://eg.linkedin.com/pub/ahmed-mokhtar/11/134/83b/https://www.facebook.com/Ahmed.Alaa.Moktarhttps://twitter.com/ahmedalaa83https://sites.google.com/site/ahmedalaamokhtar/

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