Basic Info

Ahmed Elmeshtawy

7 years

Khobar, Saudi Arabia

Bachelor's Degree

Experienced

Work Experience

FTTH Sales Supervisor at Mobily

Experience Details

FTTH Sales Supervisor

Sales/Retail

Experienced (Non-Manager)

Duties


- Achieve the monthly target
- Handle any customers complains
- Sell specific services to consumers.
- Demonstrate products and how to maximize their features
- Monitoring the team’s performance
- Assisting the team by performing the tasks with them
- Helping with training and development
- Handling complaints (from both staff and customers)
- Reporting to senior management
- Obtain and evaluate all relevant information to handle products
- Manage Customer relationship, and solve the matters with customer
- Achieve Company objectives


Company Details

Mobily (multinational)

ALKHOBAR, Saudi Arabia

501-1000 employees

Telecommunications

www.mobily.com.sa

Feb 2016 to present (10 months)
Express Store Manager at Vodafone Egypt

Experience Details

Express Store Manager

Sales/Retail

Manager

Duties


- Handle and follow up with our customers complains and requests
- Achieve the monthly target for all team members
- Inventory audit accuracy
- Training and knowledge
- Marketing the new products and promos
- Identify and resolve customers concerns and complaint
- Research billing issues
- Prepare reports and maintain records of work
- Report to the supervisor periodically on team and individual work
- Cash operation and document
- Provide feedback on the efficiency of the customer service process
- Manage administration
- Keep records of customer interactions and transactions


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

www.vodafone.com.eg

Jan 2013 to Jan 2016 (3 years)
Senior Customer Care Agent at Etisalat Emirates (Raya contact center)

Experience Details

Senior Customer Care Agent

Customer Service/Support

Experienced (Non-Manager)

Duties

- Answer phones and respond to customer requests
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Keep records of customer interactions and transactions
- Sell product and take customer orders to our computer system
- Provide customers with products and services information
- Up sell products and services
- Identify , research , and resolve customers issues
- Follow up on customers inquires
- Research billing issues


Company Details

Etisalat Emirates (Raya contact center)

Egypt

N/A

Consumer Services

N/A

Oct 2011 to Dec 2012 (1 year 2 months)
Customer care agent at Etisalat Egypt

Experience Details

Customer care agent

Customer Service/Support

Entry Level

Duties

- Answer phones and respond to customer requests
- Sell product and take customer orders to our computer system
- Provide customers with products and services information
- Up sell products and services
- Identify , research , and resolve customers issues
- Follow up on customers inquires
- Research billing issues


Company Details

Etisalat Egypt (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

www.etisalat.com

Aug 2010 to Sep 2011 (1 year 1 month)

Achievements


the best seller more than 4 times and promoted to be retail senior sales then to Express store manager at Vodafone Maadi Elnasr store


Education

Bachelor's Degree in accounting

Education Details

Bachelor's Degree

accounting

ain shams, Egypt

Not specified

N/A

N/A

ain shams
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zaki Moubarak

Egypt

2006

B / Very Good / 75 - 85%

N/A

Zaki Moubarak
2006

Certifications

ICDL
Feb 2011

Certificate details

ICDL

Feb 2011

N/A

N/A

N/A

military information technology institute

microsoft office

Training and Courses

Training/Course Details

Sales and management

Feb 2012

vodafone

sales , customer service training and management skills

Training/Course Details

Soft skills and communication skills

Feb 2011

Raya contact center

N/A

Training/Course Details

Retail Acadmy

Jan 2014

Vodafone Egypt

N/A

This profile is fresh!
Last update was today

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Profile Skills and Keywords

AccountingAdventureBusiness DevelopmentConsumer ServicesCustomer Care AgentCustomer ServiceDetails-orientedEnglishEtisalat EgyptExpress Store ManagerFTTH Sales SupervisorHard WorkerICDLLeaderMicrosoft OfficeMicrosoft OutlookMobilyOrganizerReadingRetailRetail AcadmySalesSales And ManagementSenior Customer Care AgentSoft Skills And Communication SkillsSupportSupportiveTelecommunicationsTraining & DevelopmentVodafone Egypt

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

sales

sales

: Expert

: Extreme - I love it!

:

1-3 years

training & development

training & development

: Advanced

: High

:

1-3 years

Key Skills

Leader, Hard worker, Organizer, Details-oriented, Supportive

Online Presence

Ahmed abd elhakam

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