Basic Info

Ahmed El-Zanaty

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Advisor at Vodafone International Services - UK

Experience Details

Customer Service Advisor

Customer Service/Support

Experienced (Non-Manager)

*Acting as a front-line interface with customers of Vodafone Business Customers.

*Responding to customers over the phone and resolving their inquiries.

*Ensuring service level agreements are met and maintained.

*Working as part of a team to ensure offering world-class Customer Service at all times.

*Mentoring and supporting new employees.


Company Details

Vodafone International Services - UK (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2017 to May 2017 (4 months)
Trainee Engieer (intern) at Audi

Experience Details

Trainee Engieer (intern)

Installation/Maintenance/Repair

Entry Level

-Fault Analysis & Identification with the aid of Offboard Diagnostic Information System (ODIS).

-Presentation of recommendations.

-Initiation of preventive, predictive, and periodic maintenance.

-Updating the in-car user interface system to the new periodic maintenance date.

-Presentation of results.


Company Details

Audi (multinational)

Cairo, Egypt

501-1000 employees

Automotive

N/A

May 2015 to Jun 2015 (1 month)
Trainee Engieer (intern) at AAV (Arab American Vehicles) Co.

Experience Details

Trainee Engieer (intern)

Manufacturing/Production

Student

In this training I gained a detailed knowledge of manufacturing and assembly of Jeep Cherokee (KK) and Jeep Wrangler Vehicle models, I also participated in most of the manufacturing & assembly stages:

1. Body Line

2. Chassis Line

3. Painting Line

4. Trim Line


Company Details

AAV (Arab American Vehicles) Co.

Cairo, Egypt

101-500 employees

Automotive

www.aav.com.eg

May 2013 to Jul 2013 (2 months)
Trainee Engieer (intern) at NREA (New & Renewable Energy Authority)

Experience Details

Trainee Engieer (intern)

Engineering - Mechanical/Electrical, Installation/Maintenance/Repair

Student

The training was divided into two parts: Theoretical part, and Applied part (which was held at sites on a large scale like Zafarana Wind Farm), the training covered the following renewable energy systems & technologies:

1- Solar heating systems.

2- Photovoltiac technology.

3- Wind turbine technology.

4- Biomass and biogas technologies.


Company Details

NREA (New & Renewable Energy Authority)

Cairo, Egypt

101-500 employees

Energy and Utilities, Renewables and Environment

www.nrea.gov.eg

Jun 2012 to Aug 2012 (2 months)
Trainee Engieer (intern) at AOI (Arab Organization for Industrialization), SAKR Factory

Experience Details

Trainee Engieer (intern)

Manufacturing/Production

Student

I got introduced to various manufacturing processes, and various machine types.


Company Details

AOI (Arab Organization for Industrialization), SAKR Factory

Cairo, Egypt

More than 1000 employees

Manufacturing

http://www.aoi.org.eg

Jun 2011 to Aug 2011 (2 months)

Achievements


I and my colleagues made the first 3D Tube Bending Machine Prototype in Egypt as a graduation product. And we successfully scored an "A" (excellent grade) for that project.

Education

Bachelor of Science in Mechanical Engineering

Education Details

Bachelor of Science

Mechanical Engineering

Higher Technological Institute, Tenth of Ramadan City, Egypt

Not specified

N/A

N/A

Higher Technological Institute, Tenth of Ramadan City
2009 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abbas el akkad language school

Egypt

2009

A / Excellent / 85 -100%

N/A

Abbas el akkad language school
2009

Certifications

Certificate details

PRMG-010: Project Planning and Control Techniques

Aug 2017

11.10 out of 12

N/A

700173806

The American University In Cairo, Engineering and Science Services

This is a professional certificate for one of PRMG program courses in project management. And 11.10/12.00 means that I scored a grade of "A-" in this course.

Certificate details

PRMG-020: Management of Project Resources

Aug 2017

12 out of 12

N/A

700173806

American University In Cairo, Engineering and Science Services

This is a professional certificate is for one of PRMG Program courses in project management. And 12.00/12.00 means that I scored a grade of "A" in this course.

Training and Courses

Training/Course Details

PLC Diploma

Jul 2014

ArabTech

Classic Control - and PLC pragramming usind Ladder.

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Profile Skills and Keywords

AnalyticalArabicAudiAutoCAD 2DAutomotiveC++CreativeCreativityCustomer ServiceCustomer Service AdvisorDetails-orientedEnergy And UtilitiesEnglishExtreme SportsGermanInstallationKnowledgeMaintenanceManufacturingMatlabMechanical DesginMechanical EngineeringMicrosoft OfficeMusicOperationsPLCPLC DiplomaPRMG-010: Project Planning And Control TechniquesPRMG-020: Management Of Project ResourcesPositive ThinkingProblem SolverProductionProject ManagementProject PlanningRenewables And EnvironmentRepairSalesSolidWorksSpanishSupportSupportiveTelecommunicationsTime ManagementTrainee EngieerVodafone International Services - UK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Intermediate

: Beginner

: Beginner

Spanish

Spanish

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

SolidWorks

SolidWorks

: Advanced

: Extreme - I love it!

:

1-3 years

Matlab

Matlab

: Intermediate

: High

:

Less than 1 year

PLC

PLC

: Intermediate

: Medium

:

Less than 1 year

AutoCAD 2D

AutoCAD 2D

: Intermediate

: Medium

:

Less than 1 year

C++

C++

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Project Planning

Project Planning

: Advanced

: Extreme - I love it!

:

Less than 1 year

Mechanical Desgin

Mechanical Desgin

: Advanced

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Intermediate

: Medium

:

Less than 1 year

Project Management

Project Management

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Creative, Problem Solver, Details-oriented, Supportive

Online Presence

https://www.linkedin.com/in/ahmed-el-zanaty-4a8396123?trk=nav_responsive_tab_profile_pic

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