Basic Info

Ahmed Eissa

8 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior System Engineer at Aviation Information Technology

Experience Details

Senior System Engineer

Engineering - Telecom/Technology, IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

• Engineering of SA-related solutions for various project and operational needs.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Provision Cisco UCS servers, configure networking, and storage.
• Implement and configure high availability solutions using VMware vSphere and CISCO UCS Unified Computing.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovatively, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Perform regular file archival and purge as necessary.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.


Company Details

Aviation Information Technology

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Dec 2009 to present (7 years)
Technical Support Specialist at ARACAM - Info Tech

Experience Details

Technical Support Specialist

IT/Software Development

Entry Level

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Write training manuals.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN).
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.


Company Details

ARACAM - Info Tech

Giza, Egypt, Egypt

11-50 employees

Education

N/A

Jul 2008 to Dec 2009 (1 year 5 months)
Technical Support Specialist at Diamond Medical Services.

Experience Details

Technical Support Specialist

Installation/Maintenance/Repair

Entry Level


• Provide client support and technical issue resolution.
• Configuration of client's equipment
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of OS and application operations.
• Identify and correct or advise, on operational issues in client computer systems.


Company Details

Diamond Medical Services.

Cairo, Egypt

51-100 employees

Medical Devices and Supplies

N/A

Jul 2007 to Jul 2007 (1 month)

Achievements


I have achievements as: •Microsoft® Certified Solutions Associate. •Microsoft® Certified Professional: Windows Server 2008, Server Administrator. •Microsoft® Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration. •Microsoft® Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration. •Microsoft® Certified Technology Specialist: Administering and Deploying System Center 2012 Configuration Manager.

Education

Specialization in Cloud Computing

Education Details

Specialization

Cloud Computing , Distributed Systems, Cloud Networking

University of Illinois - USA, Egypt

B / Very Good / 75 - 85%

N/A

In progress

University of Illinois - USA
2016 - 2017 (Expected)
Bachelor's Degree in Systems Management

Education Details

Bachelor's Degree

Systems Management , Database Technologies , Servers Operating Systems

Advanced Academy, Egypt

C / Good / 65 - 75%

Operating Systems Networks SQL Server 2005 Oracle 9 i HTML , Java Script ,

N/A

Advanced Academy
2005 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Lotfy Elsayed Military School

Egypt

2003

B / Very Good / 75 - 85%

N/A

Ahmed Lotfy Elsayed Military School
2003

Certifications

CCNA
Feb 2011

Certificate details

CCNA

Feb 2011

N/A

N/A

N/A

IBM

N/A

Certificate details

Microsoft® Certified Solutions Associate.

Jul 2014

N/A

https://mcp.microsoft.com/Anonymous//Transcript/Validate

N/A

Microsoft

ID: 1136766
Access Code: AYehia150213

Certificate details

Microsoft® Certified Professional: Windows Server 2008, Server Administrator.

Jul 2014

N/A

https://mcp.microsoft.com/Anonymous//Transcript/Validate

1136766

Microsoft

ID : 1136766
Access Code: AYehia150213

Certificate details

Microsoft® Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration.

Jun 2014

N/A

https://mcp.microsoft.com/Anonymous//Transcript/Validate

1136766

Microsoft

ID: 1136766
Access Code: AYehia150213

Certificate details

Microsoft® Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration.

May 2014

N/A

https://mcp.microsoft.com/Anonymous//Transcript/Validate

1136766

Microsoft

ID: 1136766
Access Code: AYehia150213

Certificate details

Microsoft® Certified Technology Specialist: Administering and Deploying System Center 2012 Configuration Manager.

Dec 2014

N/A

https://mcp.microsoft.com/Anonymous//Transcript/Validate

1136766

Microsoft

ID: 1136766
Access Code: AYehia150213

Certificate details

Data Center Virtualization Fundamentals [V6]

Aug 2016

N/A

N/A

N/A

VMware

N/A

Certificate details

VMware Network Virtualization Fundamentals 2016

Aug 2016

N/A

N/A

N/A

VMware

N/A

Certificate details

Software-Defined Data Center (SDDC) - Overview

Aug 2016

N/A

N/A

N/A

VMware

N/A

Training and Courses

Training/Course Details

CCNA

Jan 2011

AVIT Traning Center

N/A

Training/Course Details

Microsoft Exchange

Jul 2015

Global Knowledge

N/A

Training/Course Details

Microsoft Lync

Jun 2015

Global Knowledge

N/A

Training/Course Details

Microsoft Hyper-V

Jun 2015

Global Knowledge

N/A

Training/Course Details

System Center Configuration Manager

Jul 2015

Global Knowledge

N/A

Training/Course Details

System Center Operations Manager

Aug 2015

Global Knowledge

N/A

Training/Course Details

System Center Virtual Machine Manager

Sep 2015

Global Knowledge

N/A

Training/Course Details

MCSA 2012

Jun 2015

Global Knowledge

N/A

Training/Course Details

Data Center Virtualization Fundamentals [V6]

Aug 2016

VMware

N/A

Training/Course Details

VMware Network Virtualization Fundamentals 2016

Aug 2016

VMware

N/A

Training/Course Details

Software-Defined Data Center (SDDC) - Overview

Aug 2016

VMware

N/A

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

3D MoviesActive DirectoryArabicBackup And RestoreCCNACisco Network Management SolutionsCisco UCSCloud ComputingCloud NetworkingComputer HardwareCreativeDHCPDNSData Center Virtualization Fundamentals [V6]Database TechnologiesDistributed SystemsDivingDocumentary MoviesDomain ControllersEMC TechnologiesEducationElectronicsEnglishFile ServerGamesHard WorkerHardwareHistorical MoviesHorse RidingHyper-VIISITInformation Technology ServicesInstallationListening To MusicMCSA 2012MaintenanceMedical Devices And SuppliesMicrosoft ExchangeMicrosoft Hyper-VMicrosoft LyncMicrosoft Certified Professional: Windows Server 2008, Server Administrator.Microsoft Certified Solutions Associate.Microsoft Certified Technology Specialist: Administering And Deploying System Center 2012 Configuration Manager.Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration.Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration.Modern ArtMonitoring ApplicationsN+NAPNAS StorageNLBNetwork AdministrationPlannerPlaying FootballPoint Of Sale Installation & ConfigurationProblem SolverRASReadingRepairSAN StorageSCCMSCCM 2012SCOM 2012SQL Server AdministrationScienceSenior System EngineerServers Operating SystemsSnorkelingSoftwareSoftware DevelopmentSoftware TestingSoftware-Defined Data Center (SDDC) - OverviewSwimmingSymantec BackupSystem Center Configuration ManagerSystem Center Operations ManagerSystem Center Virtual Machine ManagerSystems ManagementTeam PlayerTechnical SupportTechnical Support SpecialistTechnologiesVMware ESXiVMware Network Virtualization Fundamentals 2016VMware VSphereVeeam Backup And ReplicationWDSWindows Server 2003Windows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer Hardware

Computer Hardware

: Expert

: Extreme - I love it!

:

More than 7 years

Network Administration

Network Administration

: Expert

: Extreme - I love it!

:

1-3 years

Point Of Sale Installation & Configuration

Point Of Sale Installation & Configuration

: Expert

: Extreme - I love it!

:

1-3 years

veeam backup and replication

veeam backup and replication

: Expert

: Extreme - I love it!

:

1-3 years

symantec backup

symantec backup

: Expert

: Extreme - I love it!

:

1-3 years

EMC technologies

EMC technologies

: Expert

: Extreme - I love it!

:

1-3 years

SCCM 2012

SCCM 2012

: Expert

: Extreme - I love it!

:

Less than 1 year

Monitoring Applications

Monitoring Applications

: Expert

: Extreme - I love it!

:

Less than 1 year

Active Directory

Active Directory

: Expert

: Extreme - I love it!

:

1-3 years

CCNA

CCNA

: Expert

: Extreme - I love it!

:

1-3 years

DNS

DNS

: Expert

: Extreme - I love it!

:

1-3 years

N+

N+

: Expert

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Expert

: Extreme - I love it!

:

1-3 years

windows Server 2003

windows Server 2003

: Expert

: Extreme - I love it!

:

1-3 years

Software Testing

Software Testing

: Expert

: Extreme - I love it!

:

3-5 years

SCOM 2012

SCOM 2012

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

VMware vSphere

VMware vSphere

: Expert

: Extreme - I love it!

:

3-5 years

VMware ESXi

VMware ESXi

: Expert

: Extreme - I love it!

:

5-7 years

Cisco UCS

Cisco UCS

: Expert

: Extreme - I love it!

:

3-5 years

NAS Storage

NAS Storage

: Expert

: Extreme - I love it!

:

1-3 years

SAN Storage

SAN Storage

: Expert

: Extreme - I love it!

:

1-3 years

Software

Software

: Expert

: Extreme - I love it!

:

More than 7 years

Hardware

Hardware

: Expert

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

Active Directory

Active Directory

: Expert

: Extreme - I love it!

:

1-3 years

File Server

File Server

: Expert

: Extreme - I love it!

:

1-3 years

DNS

DNS

: Expert

: Extreme - I love it!

:

1-3 years

Domain Controllers

Domain Controllers

: Expert

: Extreme - I love it!

:

1-3 years

SCCM

SCCM

: Expert

: Extreme - I love it!

:

Less than 1 year

Cisco Network Management Solutions

Cisco Network Management Solutions

: Advanced

: High

:

1-3 years

WDS

WDS

: Advanced

: High

:

1-3 years

DHCP

DHCP

: Advanced

: High

:

1-3 years

Hyper-V

Hyper-V

: Advanced

: High

:

1-3 years

SCCM 2012

SCCM 2012

: Intermediate

: Extreme - I love it!

:

Less than 1 year

SQL Server Administration

SQL Server Administration

: Intermediate

: Medium

:

Less than 1 year

NLB

NLB

: Intermediate

: High

:

1-3 years

NAP

NAP

: Intermediate

: Medium

:

Less than 1 year

RAS

RAS

: Intermediate

: Medium

:

Less than 1 year

Backup and Restore

Backup and Restore

: Intermediate

: Medium

:

Less than 1 year

IIS

IIS

: Beginner

: Medium

:

Less than 1 year

Key Skills

Planner, Hard worker, Creative, Problem Solver, Team Player

Online Presence

http://www.linkedin.com/profile/view?id=129778187&trk=nav_responsive_tab_profilehttps://www.facebook.com/Ahmed.Yehia1502https://twitter.com/AhmedYehia7385

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