Basic Info

Ahmed Abd El-Tawab

1 year

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality Assurance Engineer at Valeo

Experience Details

Quality Assurance Engineer

Quality

Experienced (Non-Manager)

1. Plan and Conduct quality activities required on projects as per the process, product,requirements & configuration management.
2. Evaluate performed software project activities and work-products against Valeo standards.
3. Detect and report deviations, non-compliances, & quality risks resulting from software quality audits.
4. Track & follow up on deviations and detected issues till closure.
5. Handle QRQCs in order to perform root-cause analysis to reduce/eliminate common deviations and recurrent problems. Furthermore, support in identifying LLCs.
6. Participate in defining Business Groups & Product Lines quality standards.
7. Prepare and Deliver training materials for knowledge sharing.
8. Support in Project Management activities.
9. Report KPIs to the Top Management and another Valeo sites.
10. Participate in ISO9001 pre-audit preparation, and certification accreditation.
11. Escalate to the top management critical Quality risks and issues.
12. Follow up on actions and issues till closure.
13. Coordinate and Support in identifying new processes for the newly created teams and activities.
14. Support, direct and coach technical teams in applying all agile processes in embedded projects.
15. Responsible for date collecting for conducting KPIs in order to measure project performance, and reports KPIs to the management.
16. Collect and measure customers’ satisfaction for acting upon needed escalations and actions.


Company Details

Valeo (multinational)

Giza, Egypt

501-1000 employees

Automotive

N/A

Oct 2016 to present (2 months)
IT Consultant at KPMG

Experience Details

IT Consultant

Quality, Engineering - Telecom/Technology

Entry Level

IT Advisory and Information Risk Management – Consultant
1. Performing risk-based IS audits, including:
A. IT General Controls review (ITGCR) to evaluate the design and implementation and
test the operating effectiveness of the following:
 Access to programs and data.
 Program Changes.
 Program Development.
 Computer Operations.
B. IT Application Controls review (ITACR) to test key application controls supporting
business processes. This includes identifying key risks that may affect the business
process, evaluate the design and implementation, and test the operating effectiveness of
the automated controls that mitigate these risks. Mainly we test the following automated
controls related to a business application:
 System Access and Authorization.
 System Interface and Data Migration.
 Edit/Exception Reports.
 System Configurations and Account Mapping.
2. Providing IT advisory services to our clients, including:
A. Mapping business processes and identifying key risks and controls (Business Process
analysis).
B. IT assessment projects


Company Details

KPMG (multinational)

Egypt

501-1000 employees

Banking, Information Technology Services

N/A

Apr 2015 to Jun 2016 (1 year 2 months)
Technical Support at Raya Contact Center

Experience Details

Technical Support

Customer Service/Support

Entry Level

Technical Support – Account Advisor – Small and Medium Business
1. Own and manage the client relationship; resolving calls efficiently and effectively and ensure that
service level agreements are met and maintained.
2. Mentor and support new employees.
3. Be proactive in regards to the improvement of processes and procedures, accurate in handling all
assigned tasks, sharp in attendance, punctuality, teamwork spirit and flexibility.


Company Details

Raya Contact Center (multinational)

Egypt

N/A

Information Technology Services

N/A

Aug 2014 to Feb 2015 (6 months)
Summer Internship (intern) at Equinox

Experience Details

Summer Internship (intern)

Engineering - Telecom/Technology

Student

N/A


Company Details

Equinox (multinational)

Cairo, Egypt

101-500 employees

Computer Networking , Computer and Network Security

http://www.equinoxme.com/

Jul 2013 to Sep 2013 (2 months)
Summer Internship (intern) at Systel

Experience Details

Summer Internship (intern)

Engineering - Telecom/Technology

Student

N/A


Company Details

Systel (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications, Engineering Services

http://www.systel.com.eg/

Jul 2012 to Aug 2012 (1 month)

Achievements


I was the team leader of a team of six members and we came up with ideas to improve the railway services and make them safer. We achieved the first place award in Egypt's entrepreneurship competition for the idea and its plan.

Education

Bsc in Communications Engineering

Education Details

Bsc

Communications Engineering

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Modern Narmer Language School

Egypt

2009

A / Excellent / 85 -100%

N/A

Modern Narmer Language School
2009

Certifications

CCNA
Feb 2015

Certificate details

CCNA

Feb 2015

N/A

N/A

N/A

N/A

CCNP - Switching
Aug 2015

Certificate details

CCNP - Switching

Aug 2015

N/A

N/A

N/A

Cisco

N/A

CCNP - Routing
Feb 2016

Certificate details

CCNP - Routing

Feb 2016

N/A

N/A

N/A

Cisco

N/A

ITIL V3
Mar 2016

Certificate details

ITIL V3

Mar 2016

N/A

N/A

N/A

Exin

N/A

Training and Courses

CCNA at Cisco
Aug 2013

Training/Course Details

CCNA

Aug 2013

Cisco

N/A

Training/Course Details

IT Controls

Jul 2015

KPMG Egypt

N/A

Training/Course Details

How to IT Audit

Aug 2015

KPMG Egypt

N/A

This profile is fresh!
Last update 22 days ago.

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Profile Skills and Keywords

AnalyticalArabicAutomotiveBankingBusiness-orientedCCNACCNP - RoutingCCNP - SwitchingChallengesCommunication EngineeringCommunications EngineeringCommunicatorComputer And Network SecurityComputer NetworkingCustomer ServiceEngineering ServicesEnglishEquinoxFoodFrenchHow To IT AuditIT AuditIT ConsultantIT ControlsITIL V3IdeaInformation Technology ServicesKPMGLeaderMicrosoft OfficeNetworksQuality AssuranceQuality Assurance EngineerQuality ControlRaya Contact CenterSocialSportsSummer InternshipSupportSystelTechnical SupportTelecommunicationsValeo

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

1-3 years

Idea

Idea

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Networks

Networks

: Advanced

: High

:

Less than 1 year

IT Audit

IT Audit

: Advanced

: High

:

1-3 years

Communication Engineering

Communication Engineering

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Leader, Business-oriented, Communicator, Social

Online Presence

https://www.linkedin.com/pub/ahmed-abd-el-tawab/6b/326/b25https://www.facebook.com/Ahmed.sh3rawy

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