Basic Info

Ahmad Tarek Ebn Zeyad

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Private English Teacher at .

Experience Details

Private English Teacher

Education/Teaching

Entry Level

Teaching governmental English curriculum for Primary students.


Company Details

.

Egypt

N/A

Education

N/A

Oct 2016 to present (6 months)
Call Center Agent at Arab African International Bank

Experience Details

Call Center Agent

Customer Service/Support, Banking

Entry Level

- Helping the clients to get any information they need (Branches, ATM locations, Contacts ,..etc.)
- Explaining the products and services the bank provides very clearly and accurately to the clients (accounts, loans, deposits, debit and credit cards and investment Certificates).
- Taking some actions for the clients on their bank accounts and cards (activating, deactivating, pin code reset,...etc).
- Making requests and handling complains for the clients.


Company Details

Arab African International Bank (multinational)

Garden City, Cairo, Egypt

N/A

Banking

www.aaib.com

Aug 2015 to Sep 2016 (1 year 1 month)
Customer Service Agent at Samsung Egypt

Experience Details

Customer Service Agent

Customer Service/Support

Entry Level

Technical Support for all Samsung products


Company Details

Samsung Egypt (multinational)

Cairo, Egypt

N/A

Consumer Electronics , Computer Hardware, Electronics and Semiconductors

www.samsung.com/eg

Jan 2015 to Apr 2015 (3 months)
English Teacher (volunteer) at Resala Charity Organization

Experience Details

English Teacher (volunteer)

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Resala Charity Organization

Giza, Dokki, Egypt

N/A

Non-Profit Organizations

www.resala.org

Mar 2014 to May 2014 (2 months)
Marketer at Industry Development Team (IDT) (student activity)

Experience Details

Marketer

Marketing/PR/Advertising

Student

N/A


Company Details

Industry Development Team (IDT) (student activity)

Cairo, Egypt

www.idtegypt.org

Oct 2011 to Jan 2012 (3 months)
Coordinator at Maaan Team (student activity)

Experience Details

Coordinator

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Maaan Team (student activity)

giza Governorate, Egypt

www.maaan.net

Mar 2011 to Jan 2012 (10 months)
Customer Service Representative (intern) at Vodafone

Experience Details

Customer Service Representative (intern)

Customer Service/Support

Student

N/A


Company Details

Vodafone (multinational)

el maadi, Egypt

N/A

Telecommunications

www.vodafone.com.eg

Jul 2011 to Sep 2011 (2 months)

Training and Courses

Training/Course Details

English

Oct 2010

Ministry Of Defense Language Institute.

N/A

Training/Course Details

English

Apr 2014

Spread Your English Center

Qualifying Program, Level 7-8. Native Program, Level 1-2.

Training/Course Details

English

May 2016

Reach Out Academy

Conversation program, level 8-9

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAnalyticalArab African International BankArabicBankingCall Center AgentComputer HardwareComputersConsumer ElectronicsCoordinatorCustomer ServiceCustomer Service AgentCustomer Service RepresentativeCustomer SupportDetailsEducationElectronics And SemiconductorsEnglishEnglish TeacherEnglish TeachingEtisalatFootballFranceFrenchGymInteractiveInternetLanguagesMarketerMarketingMicrosoft ExcelMicrosoft PowerPointMicrosoft Windows 7Microsoft Windows 8Microsoft WordNon-Profit OrganizationsNumbersOrganizerPlannerPrivate English TeacherRaya Contact CenterReadingSYE English CommunitySamsung EgyptSmart PhonesSupportSupportiveSwimmingTelecommunicationsUnited KingdomVodafoneWindows 10Www.maaan.net

Self-assesed Skills

Languages

English

English

: Intermediate

: Intermediate

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows 7

Microsoft Windows 7

: Advanced

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Advanced

: High

:

5-7 years

Windows 10

Windows 10

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Windows 8

Microsoft Windows 8

: Intermediate

: Medium

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer support

Customer support

: Intermediate

: Medium

:

1-3 years

English Teaching

English Teaching

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Planner, Organizer, Interactive, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=AAIAAAguvUoB1J9JpSq9CqBxhlsa9dGj2rXky04&trk=nav_responsive_tab_profile

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