Basic Info

Ahmed Sultan

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Payroll Administrator at Raya Contact Center

Experience Details

HR Payroll Administrator

Human Resources

Experienced (Non-Manager)

1. Coordinate, maintain, and generate Human Resources-related files, and records (personnel files, search files).

2. Process HR documents such as new hire documents; check Human Resources authorization documents; ensure timely completion of I-9 documents.

3. Accurately track and process HR documents; follow up as needed.

4. Forward resumes received for open positions to the appropriate manager in a timely manner (either electronically or hard copy). Maintain search documentation for search files.

5. Input HR information accurately into the Jenzabar, and other HRIS systems/databases as applicable.

6. Answer phone and respond to inquiries; direct calls to appropriate individuals; take and relay messages; maintain communication between University Community and HR Department.

7. Coordinate drafting and distribution of office communications including office memos, letters, and other notices.

8. Maintain general office management functions including mail, scheduling meetings, complete work orders, perform routine clerical/secretarial/receptionist functions such as typing, filing, photocopying, scanning, greeting visitors, etc.

9. Orders and maintains office supplies and forms, checks inventories, and ensures accurate orders are received.

10. Process department invoices for payment.

11. Collect and compile information for quarterly HR newsletter.

12. Distribute status forms for employee information such as changes to title, status, pay, department, address, etc. in a timely manner.

13. Assist Student Employment Coordinator with Federal Work-Study program and Apprenticeship program. Act as back-up as needed.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Information Technology Services, Consumer Services

www.rayacc.com/

Oct 2016 to present (6 months)
Account Advisor at Raya Contact Center

Experience Details

Account Advisor

Customer Service/Support, Quality

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center (multinational)

6 October, Giza, Egypt

More than 1000 employees

Telecommunications, Information Technology Services, Information Technology Services

http://www.rayacc.com/

Nov 2014 to Oct 2016 (1 year 11 months)
Quality Assurance (intern) at IRSE Institute

Experience Details

Quality Assurance (intern)

Quality, Tourism/Travel, Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

IRSE Institute (multinational)

Pordenone, Italy

101-500 employees

Travel and Tourism

http://www.centroculturapordenone.it

Sep 2015 to Sep 2015 (1 month)
Tour Consultant at Memphis Tours Egypt

Experience Details

Tour Consultant

Tourism/Travel, Customer Service/Support, Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Memphis Tours Egypt

Giza, Egypt, Egypt

101-500 employees

Travel and Tourism, Online Media

N/A

Dec 2012 to Nov 2014 (1 year 11 months)
Italian Instrcutor at Ministry Of Defense Languages Institute

Experience Details

Italian Instrcutor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Teaching Italian language for civil and military students


Company Details

Ministry Of Defense Languages Institute

Cairo, Egypt

More than 1000 employees

Education

N/A

Dec 2011 to Dec 2012 (1 year)

Achievements


Quality Top Performer


Best Sales representative


Education

BD Languages and Literature in Languages in Italian Language

Education Details

BD Languages and Literature in Languages

Italian Language, English Language

Ain Shams University, Egypt, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University, Egypt
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

mbaba high school

Egypt

2007

A / Excellent / 85 -100%

N/A

mbaba high school
2007

Certifications

Certificate details

Linux for Beginners

May 2016

N/A

https://www.udemy.com/certificate/UC-QO43510P/

N/A

Udemy

N/A

Certificate details

Curiosi del Territorio

Sep 2015

N/A

N/A

N/A

IRSE Pordenone

N/A

Certificate details

Diploma in Human Resources

Jan 2016

N/A

N/A

N/A

ALISON - Free Online Learning

N/A

Certificate details

Social Media Marketing

Dec 2015

N/A

N/A

N/A

HP Life and Health Insurance Agent

N/A

Certificate details

CELI 3 Livello B2

Jun 2012

N/A

N/A

N/A

Università per Stranieri di Perugia

N/A

Training and Courses

Training/Course Details

Network Fundemtnals

Dec 2015

Microsoft Virtual Accademy

N/A

Training/Course Details

Social Media Marketing

Jan 2016

HP Life and Health Insurance Agent

N/A

Training/Course Details

Diploma in Human Resources

Jan 2016

ALISON - Free Online Learning

N/A

Training/Course Details

CELI 3 Livello B2

Jun 2012

Università per Stranieri di Perugia

N/A

Training/Course Details

Curiosi del Territorio

Sep 2015

IRSE Pordenone

Internship for international tourism operators, cultural and trade in Italy with advanced level of the Italian language.

Training/Course Details

Linux for Beginners

May 2016

Udemy

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAdaptiveArabicCELI 3 Livello B2Consumer ServicesCuriosi Del TerritorioCustomer CareCustomer ServiceDiploma In Human ResourcesEducationEnglishEnglish LanguageFlexibleHR Payroll AdministratorHard WorkerHuman ResourcesIRSE InstituteInformation Technology ServicesInteractiveItalianItalian InstrcutorItalian LanguageLanguagesLinux For BeginnersMarketingMicrosoft ExcelMicrosoft WordMusicNetwork FundemtnalsOnline MediaProblem SolverQuality AssuranceQuality ControlRaya Contact CenterSearchingSocial Media MarketingSupportSupportiveTeaching & EducationTechnical SupportTelecommunicationsTour ConsultantTourismTravelTravel And TourismTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Tourism

Tourism

: Expert

: Extreme - I love it!

:

1-3 years

Customer Care

Customer Care

: Expert

: High

:

1-3 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Languages

Languages

: Expert

: Extreme - I love it!

:

5-7 years

Teaching & Education

Teaching & Education

: Advanced

: High

:

Less than 1 year

Marketing

Marketing

: Advanced

: High

:

Less than 1 year

Key Skills

Hard worker, Problem Solver, Flexible / Adaptive, Interactive, Supportive

Online Presence

https://www.linkedin.com/in/ahmed-sultan-81a052110?trk=nav_responsive_tab_profilehttps://www.facebook.com/AhmedPotikaapotika

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