Basic Info

Ahmed Sadek

8 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT Manager at Bing Global for Tradung (S.A.E)

Experience Details

IT Manager

Business Development, Sales/Retail

Manager

-Design, develop, implement and coordinate systems, policies and procedures.
-Drawing up the company’s IT budget in consultation with all business divisions, senior managers and key staff.
-Keeping an eye on all the businesses IT setup by tracking, monitoring and reporting on company operations.
-Ensure security of data, network access and backup systems.
-Create an IT business policy and strategic management for the Department.
-Configured, troubleshoot, and upgraded Checkpoint Firewalls for Manage clients, which included network and/or resource access, software, or hardware problems.
-Opened, resolved, or updated Tier II Support tickets for Manage Firewall clients.
-Provided Manage Firewall Clients' with regular status reports of their trouble tickets.
-Configured and supported site to site virtual private networks (VPN).
-Designed and managed Grand Stream VoIP infrastructure for the enterprise.
-Configured Cisco routers/switches for VoIP – including quality of service (QOS).
-Configured and Maintained Cisco Wireless Access Points (Cisco - 3500's, 3600's), using Cisco Wireless Controllers at the Data-Center Admin Department.
-Configured and managed 50 IP phones for 2 locations with devices UCM61xx. Exceeded employee expectations, leading to improved morale and productivity.
-Responsible for analyzing, designing, Cost Estimate, installing, configuring, maintaining and repairing of network infrastructure and application components.
-Reviewing and validating existing telecom services and solutions
-Troubleshooting malfunctions of network hardware and software applications, IP telephones, IP Cams and security systems to resolve operational issues and restore services.
-Recommend and implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security and data recovery.
-Design and implementation of Exchange Online, Exchange Online Protection, Skype for Business, Active Directory 2008/2012, Microsoft Exchange Server 2007/2010/2013 deployments, Azure Active Directory, and Remote RADIUS Server Groups.
-Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications.


Company Details

Bing Global for Tradung (S.A.E) (multinational)

Cairo, Egypt

101-500 employees

Business Services - Other, Manufacturing

N/A

Feb 2016 to present (1 year 1 month)
Senior Technical Support System Engineer & Word-Press Developer at American Academy (AATC)

Experience Details

Senior Technical Support System Engineer & Word-Press Developer

Education/Teaching, Training/Instructor

Senior Management (e.g. VP, CEO)

Build, install and managed E-learning online system project, using WebEx Cisco services and CiTRIX. - Approved to be an Australian Institute of Business (AIB) Additional Invigilator for AATC and approved MBA Administrator Test from AIB and also MBA Coordination. - Responsible for TOEFL IBT Online Exam sponsored by ETS and administrator Test. - Responsible for the Solutions of Microsoft SharePoint Server 2010. - Administrator on Microsoft servers, and troubleshoot Microsoft servers and network infrastructure. - Develop and Maintain AATC website (https://www.americanacademyeg.com). - Creating the word-press themes, word-press plugins, and creating the custom widgets. - Transferring the sites to another hosting (another domain). - Write, Edit and extend Word-Press plugins accordance to the needs. - Responsible for purchasing Hardware & Software products. - Responsible of documenting all Hardware equipment (workstations, servers, switches) - Responsible of designing, implementing and supporting Clients Maintenance contracts. - Installing, Configured and troubleshooting Routers and switches. - Installation, configuration and troubleshooting for clients' PC’s. - Installing, Configuring, and Administering Active Directory on Server 2003, 2008. - Installing, Configuring and Administrating MS Exchange server 2003, 2007 and 2010. - Installing, Configuring and Administrating SMTP, pop Server’s. - Troubleshoot the network services (Printing, Email service and Internet access). - Working in Panasonic Digital Exchange and support 60 users digital Panasonic Phone.


Company Details

American Academy (AATC) (multinational)

6th of October City., Egypt

51-100 employees

Education, Management Consulting

www.americanacademyeg.com

Jun 2014 to Feb 2016 (1 year 8 months)
Senior Sales Engineer/Executive (project) at El- Rahma Industries and Plastic Supplies

Experience Details

Senior Sales Engineer/Executive (project)

Sales/Retail

Senior Management (e.g. VP, CEO)

Managing Sales of Construction materials to around 500 companies around Egypt. - Making technical presentations and demonstrating how a product will meet client needs. - Providing Pre-sales technical assistance and product education. - Provide Support to Existing customers as well as establishing new customer’s base. - Answering and respond accordingly to customer queries. - Ensure customer satisfaction with timely product delivery and excellent after sales services. - Maintain a positive and professional attitude with other departments. - Monitored and assessed each client’s progress.


Company Details

El- Rahma Industries and Plastic Supplies (multinational)

th of October City, Egypt

501-1000 employees

Architectural and Design Services

N/A

Sep 2011 to May 2014 (2 years 8 months)
Technical Support and System Engineer at Naeem Holding Company for Investment

Experience Details

Technical Support and System Engineer

Sales/Retail

Experienced (Non-Manager)

- Installing, Configuring, and Administering Active Directory on Server 2003, 2008.
- Supporting most of stock market applications like BIMS, Reuters, Daily transactions, Mist, Bloomberg, Instanet and Mubasher.
- Webmaster, Admin of all Naeem Holding websites and administration of Naeem online (https://egy.naeemonline.com).
- Support user phone mail (like Black Berry - HTC).
- Working in Panasonic Digital Exchange and support 600 User digital Panasonic Phone and Mobile Cell.
- Support Microsoft Outlook, MS office, internet explorer.
- Installing, Configuring & Administrating Microsoft ISA Server 2006, 2004 Enterprise Edition.
- IP telephone troubleshooting.


Company Details

Naeem Holding Company for Investment (multinational)

Cairo, Egypt

More then 1000 employees

Business Services - Other, Banking, Financial Services

https://egy.naeemonline.com

Jun 2008 to Aug 2011 (3 years 2 months)
Customer Service Representative Agent at Arab African International Bank

Experience Details

Customer Service Representative Agent

Banking

Experienced (Non-Manager)

As a CSR at AAIB I was responsible for inbound phone calls, E-mails and escalated customer issues to a higher-level Customer Support staff member when necessary. I have the ability to solve complex problems with excellent proficiency of using the call center application software. And responsible for ATM, Visa, Master cards activation, cards closure using MSCC System, AS400, and EBC system.


Company Details

Arab African International Bank (multinational)

Cairo, Egypt

More then 1000 employees

Banking, Financial Services, Research

http://www.aaib.com/

Feb 2008 to Jun 2008 (4 months)
Customer Service /Technical Support in digital media system at Orbit for Satellite Television and Radio Network

Experience Details

Customer Service /Technical Support in digital media system

Business Development

Experienced (Non-Manager)

As a CS team leader shift at DMS orbit I was responsible for inbound and outbound phone calls with solving all the technical problem and Call handling with online call record on the data base. I developed an excellent proficiency of using the call center application software, and Follow up cases and responsible for Ibs system (Standard system in all digital media system).


Company Details

Orbit for Satellite Television and Radio Network (multinational)

Giza, Egypt

More then 1000 employees

Media Production

http://www.osn.com/default_ar_ae.aspx

Nov 2006 to Jan 2008 (1 year 2 months)

Achievements


• Motivated team leader with strong focus on continuous process improvement. • Adept at analyzing processes and workflow to integrate business goal attainment with sophisticated voice and data communication, with diverse knowledge of programming, systems analysis, maintenance and troubleshooting. My experiences makes me feel fully confident in my ability to research and analyze any technology related problems, issues, and requirements.

Education

Bachelor's Degree in Information Technology and Computing (ITC)

Education Details

Bachelor's Degree

Information Technology and Computing (ITC) , Faculty of Computer Studies (FCS)

Arab Open University, Egypt

B / Very Good / 75 - 85%

N/A

Bachelor Degree of Information Technology and Computing (ITC), on 2006. From Arab Open University (Equivalent to the British Open University), Faculty of Computer Studies (FCS) with grade B+.

Arab Open University
2001 - 2006
High School - American diploma

High School Details

American diploma

EL- Massria American College

Egypt

1998

A / Excellent / 85 -100%

American High School Diploma f

EL- Massria American College
1998

Certifications

Certificate details

Cisco Certified Network Associate (CCNA)

Feb 2008

N/A

N/A

N/A

N/A

Certificate details

Certified In Microsoft Certified Systems Engineer (MCSE)

Jan 2010

N/A

N/A

N/A

N/A

ccna
Feb 2008

Certificate details

ccna

Feb 2008

N/A

N/A

N/A

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

American Academy (AATC)Arab African International BankArabicArchitectural And Design ServicesBankingBing Global For Tradung (S.A.E)BusinessBusiness DevelopmentBusiness Services - OtherCCNACertified In Microsoft Certified Systems Engineer (MCSE)Cisco Certified Network Associate (CCNA)Customer ServiceCustomer Service /Technical Support In Digital Media SystemCustomer Service Representative AgentEducationEl- Rahma Industries And Plastic SuppliesEnglishFaculty Of Computer Studies (FCS)Financial ServicesFrenchHard WorkerIT ManagerInformation Technology And Computing (ITC)LeaderMCSEManagement ConsultingManufacturingMedia ProductionNaeem Holding Company For InvestmentOrbit For Satellite Television And Radio NetworkProblem SolverReadingResearchRetailSalesSenior Sales Engineer/Executive (project)Senior Technical Support System Engineer & Word-Press DeveloperSocialSwimmingSystem EngineerTeam PlayerTechnical Support And System EngineerTraveling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

CCNA

CCNA

: Expert

: Extreme - I love it!

:

3-5 years

MCSE

MCSE

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

system engineer

system engineer

: Expert

: Extreme - I love it!

:

3-5 years

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Problem Solver, Social, Team Player

Online Presence

http://www.linkedin.com/in/ahmedsalahsadekhttps://www.facebook.com/abu.salah1

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