Basic Info

Ahmed Nada

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Change & Release Management and VPO on duty - Service Transition Senior Specialist at Orange Business Services at ORANGE

Experience Details

Customer Change & Release Management and VPO on duty - Service Transition Senior Specialist at Orange Business Services

Engineering - Telecom/Technology

Experienced (Non-Manager)

Professional work experience:
Joined Orange Business Services from Oct 1st 2005 - till now

• Recent Job: Customer Change and Release Management& VPO on Duty Specialist with a permanent contract. From May 2009 – till now
• Being a Customer Change Release Management VPO on Duty Specialist with new tasks and responsibilities added to the usual tasks for being Customer Change & Release Management - Service Transition Senior Specialist at Orange Business Service
Customer Change & Release Management and VPO on duty - Service Transition Senior Specialist at Orange Business Services:
Managing and scheduling customer changes worldwide.
• Ensuring the professional and successful implementation of customer (and network) change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.
• Risk evaluation
• Feasibility Study
• Configuration planning
• Change scheduling
• Internal and external customer satisfaction
• Point of contacts for queries and escalations concerning change management
• Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities (FOIS, PM, LDM, SDM, PTT, ACM, ICM and CSM)
• In depth technical troubleshooting based on Frame Relay, ATM, DSL, Routers, LL circuits, SITA legacy protocols & links etc.
• Well organized with the ability to work under pressure with minimal supervision (limited window time).
• Document all troubleshooting and a change management action via the electronic case management system (MSA).
• To record, assess and implement change requests as detailed within CRM targets to co-ordinate and support.
• Support field services technical Engineer for all scheduled change activities for CPE and node.
• SPOC for all technical matters related to Equant node and for customers projects on each change request.
• Coordinating with PTTs for troubleshooting the operational issues of link.
• Involve in proactive actions to arrest the chronic issues before releasing the change on customer/Equant connection.
• Accountable for the on-time and change implementation and meet or exceed the targets set by the management with regards to:
- Customer Satisfaction
- Change Management efficiency
- Quality of 1st time change implementation
- Manage the End-to-End testing with the Customers and Order Management entities for acceptance testing.
• Validate change requests in tools
• End-to-end ownership of all orders directly received from sales (Pure IPVPN bandwidth changes) accountable for meeting the Target Delivery Date (TDD).
• Request configurations from ICM and ACM teams
• Generate Change Guideline for implementation
• Create/manage change requests in change management Tools (Clip, MACHX)
• Create/manage Clarify case for each change requested
• Send Change Guideline to all involved entities
• Make all the pre checks before the change window time
• Guide the field Engineer for all scheduled change activities
• Make all the post checks after the change window time
• Check with the customer that his application is running with no problems.
• Send success report to all involved entities after the completing the change.
Customer change Release Management VPO on Duty Specialist Tasks and Responsibilities:
• Handle tasks assigned by VPOs concerning non-specific IP changes related to the corresponding VPNs for premium customers worldwide.
• To prepare/validate/release configurations on premium customers routers managed by Orange Business Services according to the requests received from VPOs managing the VPNs.
• To prepare/validate/release configurations on Orange Business Services backbone (Provider Edge devices) to provide the services requested by the VPOs for their designated VPNs.
• To manage the End-to-End testing with the Customers and Order Management entities.
• To document the VPN design and make it available to the operational entities
• Meet the targets set by the management with regards to customer satisfaction.
• Meet the targets set by the KPIs.


Company Details

ORANGE (multinational)

Cairo, Heliopolis, Egypt

More then 1000 employees

Computer Networking

http://www.orange.com/en/home

Aug 2005 to present (11 years 4 months)

Achievements


The local award for being the best employee in the team in April 2006, June 2006, September 2006, October 2006, January 2007, September 2007, June 2009, July 2009, August 2009, September 2009. The quarterly local award for being the best employee in the team, in the first quarter Jan-Mar 2010 and the quarter Mar-Jun 2010.

Education

BSc in Communications

Education Details

BSc

Communications

Higher Technological Institute – Tenth of Ramadan City, Egypt

C / Good / 65 - 75%

Communications

N/A

Higher Technological Institute – Tenth of Ramadan City
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ahmed lotfy al sayed

Egypt

2000

B / Very Good / 75 - 85%

N/A

ahmed lotfy al sayed
2000

Certifications

CCIP
Nov 2012

Certificate details

CCIP

Nov 2012

N/A

N/A

N/A

N/A

CCNA
Oct 2008

Certificate details

CCNA

Oct 2008

N/A

N/A

N/A

N/A

Training and Courses

CCNA at NTI
Sep 2008

Training/Course Details

CCNA

Sep 2008

NTI

N/A

CCIP at NTI
Aug 2012

Training/Course Details

CCIP

Aug 2012

NTI

N/A

Training/Course Details

IP Global Network (IGN): Workshop

Mar 2012

Sita

• IS-IS • Internal tag switching (TDP) • VPNs • MCS cases

Training/Course Details

IP VPN Architecture Workshop

Oct 2011

Sita

• IP VPN Direct Access • IP VPN Routing • Internet access • DSL Access

Training/Course Details

IP Global Network (IGN): Advanced Configuration and Troubleshooting Workshop

Feb 2011

Orange

• Value net • Multiple Internet gateways within a VPN • LANAS to IGN Migration • Dual Connection Load-Balancing

Training/Course Details

Project Management Professional (PMP) Training

May 2007

Orange Club

• Initiating the Project • Planning the Project • Executing the Project • Monitoring and 5.Controlling the Project • Closing the Project • Professional and Social Responsibility

Training/Course Details

Effective Communications

Feb 2009

IBM

N/A

Training/Course Details

Communication Skills

Jun 2009

IBM

• Understand the significance of communication as a powerful tool. • Send, receive and interpret message in a better way. • Understand the communication tools.

Training/Course Details

Creative Thinking & Problem Solving

Feb 2006

IMI

• Identify the characteristics of a creative person • Identify barriers to creativity • Develop a follow-up on the creativity process

Training/Course Details

E-Business Technologies

Jun 2005

IBM

• Define E-business terminologies. • Define what technologies are suitable for his organization • Build platform blocks • Select the appropriate technology pattern

Training/Course Details

Powerful Presentations

Aug 2011

IMI

• Put into practice the skills of planning, and delivering effective presentations to small or large audiences • Understand the key basics around voice and body language, and how to use both effectively • Identify your personal strengths and weaknesses in terms of presentation skills and have a development plan in place

Training/Course Details

Satisfaction Through Communication

May 2007

IMI

• Identify and handle different Personality types based on the DISC model • Understand Communication Systems • Demonstrate Speaking Techniques

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicCCIPCCNACiscoCommunication SkillsCommunicationsComputer NetworkingCreativeCreative Thinking & Problem SolvingCustomer Change & Release Management And VPO On Duty - Service Transition Senior Specialist At Orange Business ServicesE-Business TechnologiesEffective CommunicationsEnglishFlexibleHard WorkerIP Global Network (IGN): Advanced Configuration And Troubleshooting WorkshopIP Global Network (IGN): WorkshopIP VPN Architecture WorkshopLeaderMicrosoft OfficeMicrosoft OutlookNetworkingORANGEPowerful PresentationsProject Management Professional (PMP) TrainingSatisfaction Through Communication

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Networking

Networking

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Cisco

Cisco

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

networking

networking

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Leader, Hard worker, Creative, Flexible / Adaptive

Ahmed is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed's full profile and find more great talent and professionals to join your team.