Basic Info

Ahmed Said

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Digital Services Delivery Line Manager at Etisalat Misr - Egypt

Experience Details

Digital Services Delivery Line Manager

IT/Software Development

Manager

Lead Mobile applications and Innovation Management Teams.
 Set team’s strategy & objectives and review them regularly.
 Mobile team is responsible about the delivery of all Etisalat Egypt B2C, B2E mobile applications and some B2B applications.
 Insure applying Mobility best practices, usability test, reporting and analytics, mobile engagement techniques and customer experience measurements in a way to establish mCOE (Mobile Center of Excellence)
 Adapt the most suitable development platforms and tools in developing mobile applications.
 Adopt an agile methodology for app delivery (Build, Deploy, and Validate)
 Support marketing team for developing strategy for Etisalat mCare applications (My Etisalat) and product development activities.
 Innovation Management team is responsible about stimulating innovation in the organization and early adaption for relevant trending technologies.
 Capacity Building, Ideation, Hackthons and Innovation contests.
 Develop POC for the filtered ideas to support business owners and top management in implementation decisions.
 Partnership with Technology leaders and entrepreneurs to best utilize and empower the innovation ecosystem.
 Create RFPs for new solutions, negotiate the proposals and manage the vendor/suppliers to deliver the agreed solutions according to the requirements.
 Team engagement, Coaching, SMART objective setting, performance management, and appraisal management.
 Monitor market competitions moves and provide the management with competition analysis.
 Handle conflicts and escalations.
 Report team achievements to top management and executives.


Company Details

Etisalat Misr - Egypt (multinational)

Egypt

N/A

Telecommunications

www.etisalat.eg

Jul 2015 to present (2 years 1 month)
IT Project Management Manager at Etisalat Misr - Egypt

Experience Details

IT Project Management Manager

IT/Software Development

Manager

Lead a team of project managers responsible for BSS and Transformation
projects/programs.
 BSS & Transformation program management team responsibilities includes but not limited to manage transformation programs (Portal, E-Shop, FMS,..etc),systems migration and upgrades programs, New Introduced Platforms Programs (m-Commerce, Mobile POS & Other B2B platforms like E-learning, cloud computing…etc ).
 Projects/Programs management start from initiation request from the owner/sponsor till project closure and transition to operation team and includes:
 Manage UAT, Post Production Test and monitor results to ensure successful transition of the product/service to operation.
 Manage IT resources from different IT department during the project life cycle.
 Manage vendor communication and deliverable.
 Team Coaching, SMART objective setting, performance Management (KPIs monitoring, reporting, appraisal & engagement).

Sample of Managed Projects/Programs:

 NEW Etisalat Portal www.etisalat.com
Mega transformation program implementing complete revamp to Etisalat old website and introduce new Etisalat E-Shop (modern and responsive design). The program composite from several components delivers the different program’s benefits. New HW farm, infrastructures and platform based on oracle ATG are installed to provide a cutting-edge technology system. The complex system had very complex integrations with TIBCO and Sieble CRM systems.
(Benefit still under realization)
Budget: X Millions EGP
Resources: 2 PMs, 30 Team Members + Vendor Management.

 Fraud Management System
Mega transformation project that replace existing system with new real time system. The complex system integrate in real time with IN and Mediation node along with real billing stream to fire real time alarms. The system delivered with high satisfactory feedback from the business user, which facilitate their work activities and allow them to catch cases that save a lot of money.
Budget: X Millions EGP
Resources: 10 Team Members + Vendor Management

 Saytar (My Etisalat) www.etisalat.com.eg/Saytar
First Etisalat Misr branded mobile application and first application of its kind in Egypt, Saytar provides Etisalat subscribers with a fully-fledged account management (self-care). Saytar backend system designed with start of the art technology considering future expansion as IT Service Delivery Platform.
Budget: X Millions EGP
Resources: 40 Team Members + Vendor Management

 Wayyak http://wayyak.etisalat.com.eg/
Wayyak mobile application was developed for Etisalat employees to facilitate and make their lives easier and smoother at Etisalat Misr. With Wayyak employees can check company latest benefits portfolio, have quick access to HR service (like vacation balance, pay slip summary, HR letter request…ect), medical network and so much. The project get awarded from ORACLE as the first mobile application to integrate with their ERP system.
Budget: X handers thousands EGP
Resources: 25 Team Members.


Company Details

Etisalat Misr - Egypt (multinational)

Egypt

More than 1000 employees

Telecommunications

www.etisalat.eg

Jul 2010 to Jul 2015 (5 years)
Software Technical Lead at Valeo Egypt-VIAS

Experience Details

Software Technical Lead

IT/Software Development

Experienced (Non-Manager)

 Participate in the design and implementation of automotive systems.
 Managing T&M embedded software projects as the Technical Lead and participate in some project management activities.
 Travel to customer premises upon need to start up mega programs or to help in the completion of complex projects:
o Aug 2007 - Sep 2007 Erdweg – Munich, Germany
- Power Control System Program / AUDI Q7 Project
o Feb 2008 - May 2008 Erdweg – Munich, Germany
- Power Control System Program / VW B6 Project
o Oct 2009 - Dec 2009 Creteil – Paris, France
- Citroen A9 Project (air-conditional multifunction system)
o March 2010 Creteil – Paris, France
- BWM L7 FZD Project (Alarm, SOS & Roof control system)
 Apply professional project management practice (project estimation, project planning, risk management, monitoring and control, reporting to customer and management)
 Manage customer communication and engagement.
 Coach and support project’s team players.
 Instructor and Coacher in the induction training program introduced for new comers.
 Participate in process improvement projects as part of the organization preparation to CMMI L3 reassessment.


Company Details

Valeo Egypt-VIAS (multinational)

Egypt

More than 1000 employees

Automotive

www.valeo.com

May 2006 to Jun 2010 (4 years 1 month)
Senior Software Engineer at QuickTel − R&D Dept.

Experience Details

Senior Software Engineer

IT/Software Development

Entry Level

 Participate in the design and implementation of telecommunication devices (Class 5 switch & DSLAM)
 Understand some standards telecom communication protocols (V5 & SS7) while implementing the software system integration with these components.
 Design software components using UML & SDL.
 Software implementation using C&C++ under Linux.
 Carries out all debugging and maintenance activities for the owned components.
 Participate in the development of the software development processes


Company Details

QuickTel − R&D Dept.

Egypt

More than 1000 employees

Telecommunications, Research

N/A

Mar 2004 to Apr 2006 (2 years 1 month)

Achievements


As Digital Services Technical Expert /Manager, I innovate a new way to simulate innovation inside the IT dept, by introducing the IT innovation club where workshops run in unusual form, applying simplexity ideation process.

As IT projects Manager, I have successfully delivered Mega transformation programs for Etisalat as Etisalat-E-Cloud, New Etisalat Portal & E-Shop and others Enterprise solution, also I was successfully maintain a dashboard of 30 projects leading the Enterprise PMO team.


Education

College Diploma in Software Engineering

Education Details

College Diploma

Software Engineering

ITI (Information Technology Institute), Egypt

B / Very Good / 75 - 85%

Software Engineering and EDA

N/A

ITI (Information Technology Institute)
2002 - 2003
Bachelor's Degree in Electronics & Communication

Education Details

Bachelor's Degree

Electronics & Communication

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
1997 - 2002

Certifications

PMP
Mar 2009

Certificate details

PMP

Mar 2009

N/A

N/A

1241671

PMI

N/A

Training and Courses

Training/Course Details

Program Management Professional Preparation

May 2014

PM-House

Program Management

Training/Course Details

Business Analysis

Aug 2015

Reqmaster

CBAP© Preparation

Training/Course Details

PMI-Risk Management Professional

Nov 2012

BRISK

N/A

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

AnalyticalAutomotiveBusiness AnalysisCustomer-orientedDigital Services Delivery Line ManagerElectronics & CommunicationEnglishEtisalat Misr - EgyptITIT Project ManagementIT Project Management ManagerInnovativePMI-Risk Management ProfessionalPMPPlannerProblem SolverProduct ManagementProgram ManagementProgram Management Professional PreparationResearchSenior Software EngineerSoftware DevelopmentSoftware EngineeringSoftware Technical LeadTelecommunicationsValeo Egypt-VIAS

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Software Development

Software Development

: Expert

: Extreme - I love it!

:

More than 7 years

IT Project Management

IT Project Management

: Expert

: Extreme - I love it!

:

More than 7 years

Program Management

Program Management

: Advanced

: Extreme - I love it!

:

1-3 years

Product Management

Product Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Planner, Customer-oriented, Problem Solver, Innovative

Online Presence

https://www.linkedin.com/in/ahmed-said-0a566158/

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