Basic Info

Ahmed Megahed

9 years

Jizah, Egypt

Bachelor's Degree

Manager

Work Experience

Sales & Business Development Operations Manager at DTP Factory

Experience Details

Sales & Business Development Operations Manager

Marketing/PR/Advertising , Sales/Retail

Manager

Click to edit position descriptionSupervise and coordinate with all Corporate Relations, Marketing, Sales & Project Management Sectors to Achieve Higher Penetration & Conversion rates and maintining the Existing Clients SLA & Relationd Supporting NAM & EU regions.
Write, monitor and implement online campaigns as well as electronic corporate supporter communications
Develop Client Support & Services Programs & Initiatives.
Service Delivery Management.
Perform with Director as well as Corporate Relations Assistant to plan.
Support Director with preparation of annual budget.
Increase Penetration & Conversion Rates
Maintain Clients Relationship & Vendor Management
People, Product & Process Development
Driving Quality Assurance & Quality Control
Managing Sales, PR, Marketing & Business Development teams.
Revenue Generation Programs & Initiatives.


Company Details

DTP Factory (multinational)

Cairo, Egypt

11-50 employees

Marketing and Advertising, Publishing and Printing, Translation and Localization

www.DTPFactory.com

Jan 2016 to present (11 months)
Operations Supervisor - High Value: (Banking & Compliance – Performance Development – Business Analysis) at Tele-Performance / Western Union North Ameria

Experience Details

Operations Supervisor - High Value: (Banking & Compliance – Performance Development – Business Analysis)

Project/Program Management, Sales/Retail, Marketing/PR/Advertising

Manager

 Team Manager of 15 Representatives providing Billing & Customer Care Support to Western Union’s Customers in the USA, Canada & Mexico.
 Anti-Money Laundry & Fraud Awareness
 Process Compliance & Implementation
 Hourly Status & Performance Updates
 Outliers Management
 Plan, Implement & Develop Action Plans for KPI Management
 Maximizing Revenues through Gross Margin
 Driving Customer Satisfaction & Calls Handling time
 Drive Performance, Skills & Attitude
 Handling Employee Satisfaction & Reducing Attrition Rate for the Line of Business
 Daily, Weekly & Monthly Performance Review
 Quarterly & Annual Appraisals


Company Details

Tele-Performance / Western Union North Ameria (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring , Telecommunications

www.teleperformance.com.eg

Sep 2013 to Jul 2015 (1 year 10 months)
Sr. Business Development Officer (Sales & Client Relations at Pros Corp For Outsourcing Solutions

Experience Details

Sr. Business Development Officer (Sales & Client Relations

Project/Program Management, Human Resources, Marketing/PR/Advertising

Senior Management (e.g. VP, CEO)

Responsibilities & Duties:
Handling Branding, B2B Communication, Marketing & Promotion Activities - Exploring Business Opportunities - Staff Training (Digital Marketing, Sales, Advanced Communication & Sales Skills) - Client Relations Management - PR & External Affairs- Expanding the Business Magnitude & Customer Base - Social Media Presence - Expanding the Client base in the HRM & Digital Marketing Sectors


Company Details

Pros Corp For Outsourcing Solutions

Cairo, Egypt

1-10 employees

Outsourcing/Offshoring

www.ProsCorpEG.com

Jul 2012 to Jun 2013 (11 months)
Assistant Branding Manager (Real Estate – Marketing & Branding): at Byoot Bay Residence

Experience Details

Assistant Branding Manager (Real Estate – Marketing & Branding):

Marketing/PR/Advertising

Manager

Brand Activation - Establishing a solid food print in the real estate market – Develop Brand Strategy – Brand Management Processes-Event Planning & Coordination – Recruit for Sponsors – Supervising Marketing & Sales teams – Maximizing ROI from Marketing Investments – Design Marketing Campaigns


Company Details

Byoot Bay Residence

Cairo and Alexandria, Egypt

1-10 employees

Real Estate/Property Management

N/A

Jan 2012 to Jun 2012 (5 months)
Unit Customer Service & Sales Manager at Sutherland Global Services

Experience Details

Unit Customer Service & Sales Manager

Project/Program Management, Quality, Sales/Retail

Manager

Responsibilities & Duties:
Handling 2nd Line Escalations - Staff Training (Negotiation, Persuasion & Advanced Sales Training) - Leading a team of 15 Support Specialists and Driving their Performance - Maximizing Revenues & Gross Margin - Driving, Reporting, Tracking Sales - Staffing & Real Time Management- Controlling The Employees’ Absenteeism, Turnover & Attrition Rate- Daily & Hourly Performance Reports & Insights Analysis -


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt, Egypt

N/A

Telecommunications, Outsourcing/Offshoring , Telecommunications

WWW.SutherlandGlobal.com

Feb 2011 to Dec 2011 (10 months)
Senior Sales & Customer Service Specialist (Senior Support SpecialistTelecom): Sutherland at Sutherland Global Services

Experience Details

Senior Sales & Customer Service Specialist (Senior Support SpecialistTelecom): Sutherland

Operations/Management, Customer Service/Support

Manager

 Customer Care, Billing, Cross selling &up; selling of phone Services, Fiber Optic HS Internet & and HD Cable TV Services for American Residents with the World’s Largest Telecom Carrier AT&T.


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt, Egypt

More than 1000 employees

Telecommunications, Outsourcing/Offshoring , Telecommunications

WWW.SutherlandGlobal.com

Oct 2010 to May 2011 (7 months)
Support Professional (Sales & Customer Service - Media & Entertainment) at Stream Global Services

Experience Details

Support Professional (Sales & Customer Service - Media & Entertainment)

Customer Service/Support

Experienced (Non-Manager)

Customer Care, Billing, Up-Selling & Technical Support Services for the Satellite Radio Subscribers based in Canada. Skill set: Time management, Multi Tasking, Sales, Persuasion, Negotiation, Handling and Problem Solving Skills


Company Details

Stream Global Services (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.StreamGlobal.com

Feb 2009 to Oct 2010 (1 year 8 months)
Marketing Executive: ( Sales & Marketing - Customer Service -Tele-Marketing Specialist) at Forte 1

Experience Details

Marketing Executive: ( Sales & Marketing - Customer Service -Tele-Marketing Specialist)

Marketing/PR/Advertising

Entry Level

Using a Data-Base of UK based SMB Leads to perform Outbound calls in order to Promote, Qualify & initiate the leads for Sales by booking appointments with the Qualified potentials. Skills Required: Sales Skills, Negotiation, Persuasion, Handling and Problem Solving Skills.


Company Details

Forte 1 (multinational)

Cairo, Egypt

51-100 employees

Telecommunications

N/A

Aug 2007 to Jan 2009 (1 year 5 months)

Achievements


TP Values News Letter – Innovation Award (Tele-performance 2013)
TP Values News Letter – Professionalism Award (Tele-performance 2013)
TP Values News Letter – Commitment Award (Tele-performance 2014)


The Platinum Standard Award 2011 (Employee of the Year)


Employee of the Month of February 2010
Supervisor of the Quarter 2010




Top KPIs Performer of the year 2009


Top Sales Performer of the Quarter 2 of 2008


Education

BA in Marketing

Education Details

BA

Marketing, Project Management , Human Resources

Modern Academy in maadi, Egypt

B / Very Good / 75 - 85%

Human Resources, Organizational Behavior, Accounting, Business Math, Operations Management, Risk Management

N/A

Modern Academy in maadi
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

GANEXLS

Egypt

2007

C / Good / 65 - 75%

N/A

GANEXLS
2007

Certifications

Certificate details

SIX Sigma Green Belt

May 2011

N/A

N/A

N/A

Sutherland Global Services

Professional Course in Quality Control and Management held by Raj Patel & Suresh Kumar Black Belt holders

Certificate details

 Advanced Communication & Customer Service Skills

Dec 2009

N/A

N/A

N/A

Stream Global Services

N/A

Certificate details

 Advance Selling Skills (Up selling – Cross Selling & Hooking up

Dec 2011

N/A

N/A

N/A

AT&T

N/A

Certificate details

 Applying Six Sigma Methodologies in Driving Quality Control Processes

Jan 2015

N/A

N/A

N/A

Tele-Performance Egypt

N/A

Certificate details

 Employee Satisfaction’s Impact on Revenue Generation

Sep 2015

N/A

N/A

N/A

Tele-performance Egypt

(Minimizing Attrition Rate from 40% to 8%)

Training and Courses

Training/Course Details

E-Marketing & Social Media Optimization

Jul 2013

HP E-Learning Initiative for Interpreneurs

A course about inbound marketing, Social Media optimization, developing customer engagement and insight analysis

This profile is fresh!
Last update 25 days ago.

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Profile Skills and Keywords

? Advance Selling Skills (Up Selling Cross Selling & Hooking Up? Advanced Communication & Customer Service Skills? Applying Six Sigma Methodologies In Driving Quality Control Processes? Employee Satisfactions Impact On Revenue GenerationAdaptiveAssistant Branding Manager (Real Estate Marketing & Branding):Business DevelopmentCareer AdvancementCharityCommunicatorCommunity WorkCustomer ServiceCustomer ServicesDTP FactoryDetails-orientedDigital MarketingE-Marketing & Social Media OptimizationE-marketingEnglishFlexibleForte 1FrenchGoogle AdwordsHuman ResourcesHuman Resources (HR)InnovativeInsight AnalysisMS OfficeManagementMarketingMarketing And AdvertisingMarketing Executive: ( Sales & Marketing - Customer Service -Tele-Marketing Specialist)Microsoft WordMotivationOffshoringOperations ManagementOperations Supervisor - High Value: (Banking & Compliance Performance Development Business Analysis)Ouliers ManagementOutsourcingPeople DevelopmentPositive OutlookProblem SolverProgram ManagementProjectProject ManagementProperty ManagementPublishing And PrintingQuality AssuranceQuality ControlReal EstateRecruitmentRetailSIX Sigma Green BeltSalesSales & Business Development Operations ManagerSelf DevelopmentSenior Sales & Customer Service Specialist (Senior Support SpecialistTelecom): SutherlandSkill TransferSocial MediaSocial Media OptimizationSr. Business Development Officer (Sales & Client RelationsStream Global ServicesSupportSupport Professional (Sales & Customer Service - Media & Entertainment)Sutherland Global ServicesTele-Performance / Western Union North AmeriaTelecommunicationsTranslation And LocalizationUnit Customer Service & Sales Manager

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

MS Office

MS Office

: Expert

: High

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: High

:

5-7 years

Customer Service

Customer Service

: Expert

: High

:

5-7 years

Human Resources (HR)

Human Resources (HR)

: Expert

: High

:

1-3 years

E-marketing

E-marketing

: Expert

: High

:

1-3 years

Google Adwords

Google Adwords

: Advanced

: Medium

:

1-3 years

Social Media Optimization

Social Media Optimization

: Advanced

: Medium

:

1-3 years

Insight Analysis

Insight Analysis

: Advanced

: Medium

:

1-3 years

Digital Marketing

Digital Marketing

: Advanced

: High

:

1-3 years

Fields of Expertise

Operations Management

Operations Management

: Expert

: High

:

3-5 years

E-Marketing

E-Marketing

: Expert

: Medium

:

1-3 years

Customer Services

Customer Services

: Expert

: High

:

More than 7 years

Quality Control

Quality Control

: Advanced

: Medium

:

Less than 1 year

Recruitment

Recruitment

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Communicator, Problem Solver, Flexible / Adaptive, Details-oriented, Innovative

Online Presence

https://eg.linkedin.com/in/ahmedmegahed1

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