Basic Info

Ahmed Megahed

10 years

Jizah, Egypt

Bachelor's Degree

Manager

Work Experience

Business Development & Strategic Accounts Lead at Sawatech

Experience Details

Business Development & Strategic Accounts Lead

Business Development

Manager

N/A


Company Details

Sawatech (multinational)

Cape Town, South Africa

101-500 employees

Translation and Localization , Outsourcing/Offshoring , Publishing and Printing

www.Sawatech.co.za

Feb 2017 to present (5 months)
Sales Development Manager at Arabic Localizer

Experience Details

Sales Development Manager

Operations/Management

Manager

Responsible for the development and achievement of sales through the direct sales channel.
Focusing on growing and developing existing clients, together with generating new business.
Managing the Contact Center, Research, Business Development & B2B Marketing Teams.
Managing key and Strategic accounts & VIP Clients
Maintaining a long term relationship with accounts and maximizing Collaboration opportunities within.
Write business plans for all current and opportunity tender business.
Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients
Give up-to-date information relating to customer activities.
Establish relationship with clients and provide high standard of customer service continually.
Organize and arrange specified records and files in order to keep track of financial transactions.


Company Details

Arabic Localizer (multinational)

Cairo, Egypt

11-50 employees

Translation and Localization

ArabicLocalizer.com

Jan 2016 to Jan 2017 (1 year)
Contact Center Sr. Supervisor at Western Union North America

Experience Details

Contact Center Sr. Supervisor

Project/Program Management, Sales/Retail, Marketing/PR/Advertising

Manager

 Team Manager of 15 Representatives providing Billing & Customer Care Support to Western Union’s Customers in the USA, Canada & Mexico.
 Anti-Money Laundry & Fraud Awareness
 Process Compliance & Implementation
 Hourly Status & Performance Updates
 Outliers Management
 Plan, Implement & Develop Action Plans for KPI Management
 Maximizing Revenues through Gross Margin
 Driving Customer Satisfaction & Calls Handling time
 Drive Performance, Skills & Attitude
 Handling Employee Satisfaction & Reducing Attrition Rate for the Line of Business
 Daily, Weekly & Monthly Performance Review
 Quarterly & Annual Appraisals


Company Details

Western Union North America (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring , Telecommunications, Banking

www.teleperformance.com.eg

Sep 2013 to Jul 2015 (1 year 10 months)
Business Development Manager at Pros Corp For Outsourcing Solutions

Experience Details

Business Development Manager

Project/Program Management, Marketing/PR/Advertising , Business Development

Manager

Exploring New business Leads & Opportunities
Developing CRM Systems
Signing Contracts & Conducting meetings with Prospects
Developing Company's Portfolio
Training & Recruiting the Sales Staff
Maximizing Profit Margins
Expaning collaboration opportunities with exciting accounts while acquiring new ones
Reporting to CEO all operational Targets


Company Details

Pros Corp For Outsourcing Solutions

Cairo, Egypt

1-10 employees

Outsourcing/Offshoring , Human Resources , Marketing and Advertising

www.ProsCorpEG.com

Jan 2012 to Aug 2013 (1 year 7 months)
Sales & Customer Care Team Lead at Sutherland Global Services

Experience Details

Sales & Customer Care Team Lead

Project/Program Management, Quality, Sales/Retail

Manager

Responsibilities & Duties:
Handling 2nd Line Escalations - Staff Training (Negotiation, Persuasion & Advanced Sales Training) - Leading a team of 15 Support Specialists and Driving their Performance - Maximizing Revenues & Gross Margin - Driving, Reporting, Tracking Sales - Staffing & Real Time Management- Controlling The Employees’ Absenteeism, Turnover & Attrition Rate- Daily & Hourly Performance Reports & Insights Analysis -


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt, Egypt

N/A

Telecommunications, Outsourcing/Offshoring , Telecommunications

WWW.SutherlandGlobal.com

Oct 2010 to Dec 2011 (1 year 2 months)
Support Professional (Sales & Customer Service - Media & Entertainment) at Stream Global Services

Experience Details

Support Professional (Sales & Customer Service - Media & Entertainment)

Customer Service/Support

Experienced (Non-Manager)

Customer Care, Billing, Up-Selling & Technical Support Services for the Satellite Radio Subscribers based in Canada. Skill set: Time management, Multi Tasking, Sales, Persuasion, Negotiation, Handling and Problem Solving Skills


Company Details

Stream Global Services (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.StreamGlobal.com

Feb 2009 to Oct 2010 (1 year 8 months)
Business Development Executive at Forte 1

Experience Details

Business Development Executive

Marketing/PR/Advertising

Entry Level

Using a Data-Base of UK based SMB Leads to perform Outbound calls in order to Promote, Qualify & initiate the leads for Sales by booking appointments with the Qualified potentials. Skills Required: Sales Skills, Negotiation, Persuasion, Handling and Problem Solving Skills.


Company Details

Forte 1 (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Outsourcing/Offshoring , Marketing and Advertising

N/A

Jun 2007 to Feb 2009 (1 year 8 months)

Achievements


TP Values News Letter – Innovation Award (Tele-performance 2013)
TP Values News Letter – Professionalism Award (Tele-performance 2013)
TP Values News Letter – Commitment Award (Tele-performance 2014)


The Platinum Standard Award 2011 (Employee of the Year)


Top KPIs Performer of the year 2009


Top Sales Performer of the Quarter 2 of 2008


Education

BA in Marketing

Education Details

BA

Marketing, Project Management , Human Resources

Modern Academy in maadi, Egypt

B / Very Good / 75 - 85%

Human Resources, Organizational Behavior, Accounting, Business Math, Operations Management, Risk Management

N/A

Modern Academy in maadi
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

GANEXLS

Egypt

2007

C / Good / 65 - 75%

N/A

GANEXLS
2007

Certifications

Certificate details

SIX Sigma Green Belt

May 2011

N/A

N/A

N/A

Sutherland Global Services

Professional Course in Quality Control and Management held by Raj Patel & Suresh Kumar Black Belt holders

Certificate details

 Advanced Communication & Customer Service Skills

Dec 2009

N/A

N/A

N/A

Stream Global Services

N/A

Certificate details

 Advance Selling Skills (Up selling – Cross Selling & Hooking up

Dec 2011

N/A

N/A

N/A

AT&T

N/A

Certificate details

 Applying Six Sigma Methodologies in Driving Quality Control Processes

Jan 2015

N/A

N/A

N/A

Tele-Performance Egypt

N/A

Certificate details

 Employee Satisfaction’s Impact on Revenue Generation

Sep 2015

N/A

N/A

N/A

Tele-performance Egypt

(Minimizing Attrition Rate from 40% to 8%)

Training and Courses

Training/Course Details

E-Marketing & Social Media Optimization

Jul 2013

HP E-Learning Initiative for Interpreneurs

A course about inbound marketing, Social Media optimization, developing customer engagement and insight analysis

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

? Advance Selling Skills (Up Selling Cross Selling & Hooking Up? Advanced Communication & Customer Service Skills? Applying Six Sigma Methodologies In Driving Quality Control Processes? Employee Satisfactions Impact On Revenue GenerationAdaptiveArabic LocalizerBankingBusinessBusiness DevelopmentBusiness Development & Strategic Accounts LeadBusiness Development ExecutiveBusiness Development ManagerCareer AdvancementCharityCommunicatorCommunity WorkContact Center Sr. SupervisorCustomer ServiceCustomer ServicesDetails-orientedDigital MarketingE-Marketing & Social Media OptimizationE-marketingEnglishFlexibleForte 1FrenchGoogle AdwordsHuman ResourcesHuman Resources (HR)InnovativeInsight AnalysisMS OfficeManagementMarketingMarketing And AdvertisingMicrosoft WordMotivationOffshoringOperations ManagementOuliers ManagementOutsourcingPeople DevelopmentPositive OutlookProblem SolverProgram ManagementProjectProject ManagementPublishing And PrintingQuality AssuranceQuality ControlRecruitmentRetailSIX Sigma Green BeltSalesSales & Customer Care Team LeadSales Development ManagerSawatechSelf DevelopmentSkill TransferSocial MediaSocial Media OptimizationStream Global ServicesSupportSupport Professional (Sales & Customer Service - Media & Entertainment)Sutherland Global ServicesTelecommunicationsTranslation And LocalizationWestern Union North America

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

MS Office

MS Office

: Expert

: High

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: High

:

5-7 years

Customer Service

Customer Service

: Expert

: High

:

5-7 years

Human Resources (HR)

Human Resources (HR)

: Expert

: High

:

1-3 years

E-marketing

E-marketing

: Expert

: High

:

1-3 years

Google Adwords

Google Adwords

: Advanced

: Medium

:

1-3 years

Social Media Optimization

Social Media Optimization

: Advanced

: Medium

:

1-3 years

Insight Analysis

Insight Analysis

: Advanced

: Medium

:

1-3 years

Digital Marketing

Digital Marketing

: Advanced

: High

:

1-3 years

Fields of Expertise

Operations Management

Operations Management

: Expert

: High

:

3-5 years

E-Marketing

E-Marketing

: Expert

: Medium

:

1-3 years

Customer Services

Customer Services

: Expert

: High

:

More than 7 years

Quality Control

Quality Control

: Advanced

: Medium

:

Less than 1 year

Recruitment

Recruitment

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Communicator, Problem Solver, Flexible / Adaptive, Details-oriented, Innovative

Online Presence

https://eg.linkedin.com/in/ahmedmegahed1

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