Ahmed El-Sayed Refky

IT Technical & Operation Support at Union Group

Mokattam, Cairo, Egypt
  • Customer Service
  • Microsoft Office
  • Drive Testing (2G, 3G).
  • 2G, 3G,4G, LTE-LTE A
  • Certified HP Service Hardware Maintenance & Troubleshooting.

Work Experience

IT Technical & Operation SupportFull Time

Union Group

September 2018 - Present • 5 yrs, 7 months

Technical Support/ Service EngineerFull Time

Interact

December 2017 - September 2018 • 9 months

Technical SupportFull Time

Etisalat Emirates

July 2017 - November 2017 • 4 months

Customer Service Representative/Tele-Sales AgentFull Time

Centro Global Solution

January 2014 - September 2014 • 8 months

Education

  • Technical Diploma in Embedded Diploma (C programming, RTOS, Embedded Drivers, etc….)

    IMT SchoolJan 2018 to Jan 2018 · 0 Month

  • BSc in Electrical & Telecommunication Engineering

    Modern Academy for Engineering and Technology (MIS)Jan 2009 to Jan 2017 · 8 Years

  • High School - Thanaweya Amma

    atef barakat language school Jan 2009

Achievements

Graduation Project: Autonomous Car Using Android Application & Geo-location Tracking.

Skills

Tools and Fields of Expertise

  • Customer Service
  • Microsoft Office
  • Drive Testing (2G, 3G).
  • 2G, 3G,4G, LTE-LTE A
  • Certified HP Service Hardware Maintenance & Troubleshooting.
  • Hardware Maintenance
  • Microsoft Word
  • Microsoft Powerpoint
  • C
  • Telecommunication Engineering
  • VB
  • Matlab
  • Microsoft Excel
  • Embedded System
  • Python
  • IT
  • Microsoft Access

Languages

  • English

    Fluent

  • French

    Advanced

  • Spanish

    Intermediate

Training & Certifications

  • embedded software & hardware engineering diploma

    IMT School·2018

  • Raspberry Pi

    Jelecom·2016

  • Arduino (Basic & Advanced)

    Jelecom·2016

  • Mobile Package

    Mega Academy (Ain-Shams University)·2015

  • Micro Controller (Level 1 & Level 2)

    Jelecom·2014

  • Analogue & Digital (level 1 & 2)

    Jelecom·2012

  • ICDL

    Military Arm Forces Institute ·2010
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