Basic Info

Ahmed Rashad

7 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Service Delivery Manager at Raya Contact Center

Experience Details

Service Delivery Manager

Operations/Management, Customer Service/Support

Manager

• Planning and Meeting Annual business targets
• Challenge business and operational KPI's in terms of customer satisfaction scores, Service levels, performance efficiency metrics, profitability outcome through continuous root cause analysis.
• Practice through sigma black belt approaches in reducing cost of poor quality.
• Create joyful work atmosphere, surrounded by positive people willing to accept business challenges and expansions through creative ways.
• Continuously exploring all customers touch points and develop idea's to make it an effortless experience.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Outsourcing/Offshoring

N/A

Aug 2012 to present (5 years)

Education

B.Sc. in Computers and information technology in Computer Science

Education Details

B.Sc. in Computers and information technology

Computer Science

Al-Shorouk Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Al-Shorouk Academy
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Manarat Al-Qassem School

Saudi Arabia

2001

A / Excellent / 85 -100%

N/A

Manarat Al-Qassem School
2001

Certifications

Certificate details

COPC Implementation Leader

Mar 2017

92.8 out of 100

N/A

N/A

COPC Inc.

N/A

Training and Courses

Training/Course Details

CCNA

Jul 2010

Self Study

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

ActivitiesAdobe PhotoshopArabicCCNACOPC Implementation LeaderCommunicatorCompaniesComputerComputer ScienceConsumer ServicesCreativeCustomer ServiceEnglishHard WorkerInformation TechnologyInformation Technology (IT)LeaderManagementMicrosoft OfficeNetwork EngineeringOffshoringOutsourcingProblem SolverRaya Contact CenterService Delivery ManagerSportsSupportTechnologiesWeb Developing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

3-5 years

Information Technology (IT)

Information Technology (IT)

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Web Developing

Web Developing

: Advanced

: Extreme - I love it!

:

3-5 years

Information Technology

Information Technology

: Intermediate

: Extreme - I love it!

:

1-3 years

Network Engineering

Network Engineering

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Communicator, Hard worker, Creative, Problem Solver

Online Presence

https://www.linkedin.com/in/ahmed-rashad-2300734a/https://www.facebook.com/A.Rashad

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