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Ahmed Hassan Rashad

Service Delivery Manager at Raya Contact Center

Cairo, Egypt
  • Computer
  • Customer Service
  • Customer Experience
  • Operations Management
  • Web Developing

Work Experience

  • Service Delivery Manager at Raya Contact Center

    Aug 2012 to present · 6 Years 7 Months
  • Senior Operations Accounts Manager at Raya Contact Center

    Jan 2015 to Jan 2016 · 1 Years 5 Months

Education

  • B.Sc. in Computers and information technology in Computer Science

    Al-Shorouk Academy - Egypt 2006 to 2010 · 4 Years
  • High School - International Baccalaureate

    Manarat Al-Qassem - Egypt 2001

Activities

  • Student Activity

    President of students union at Al-Shourok Academy

    Jan 2006 to Jan 2010 · 4 Years 9 Months

Skills
Tools and Fields of Expertise

  • Computer
  • Customer Service
  • Customer Experience
  • Operations Management
  • Web Developing
  • Adobe Photoshop
  • Network Engineering
  • Customer Service
  • Information Technology (IT)
  • Information Technology
  • Microsoft Office

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • COPC Implementation Leader

    COPC Inc. · 2017
  • COPC implementation Leader Release 6.0

    COPC Inc. · 2017
  • Six Sigma at American University in Cairo

    American University in Cairo · 2015
  • Six Sigma

    American University in Cairo · 2015
  • Supervisory Development Program,

    Dale Carnegie, · 2015
  • CCNA

    Self Study · 2010