profile-img

Ahmed Raouf

IT Support,IT Helpdesk,MCSA,IBM

Cairo, Egypt
  • Technical Support
  • Customer Service
  • IT services
  • IT Service desk
  • IT Helpdesk

Work Experience

  • Hardware Technical support Engineer at Intel

    Jun 2016 to present · 2 Years 5 Months
  • IT Helpdesk support – 2nd Level Support Team Senior / Focal Point ▪ IBM ▪ Mobily account at IBM

    May 2013 to Jun 2016 · 3 Years 11 Months
  • IT Helpdesk support professional at IBM

    Aug 2010 to Mar 2013 · 2 Years 7 Months
  • Technical support & customer service representative (French speaking) at Xceed Contact Center ▪ Videotron (Canadian account).

    Nov 2007 to Jul 2010 · 2 Years 1 Months

View 4 more experiences

Education

  • College Diploma in Ancient Egyptian history

    The High Institute of Sinai - diploma in Egyptology and Ancient Egyptian history - Egypt 2005 to 2007 · 2 Years
  • Bachelor's Degree in French language and literature

    Faculty of Al Alsun Ain Shams University - Egypt 1999 to 2003 · 4 Years

Skills
Tools and Fields of Expertise

  • Technical Support
  • Customer Service
  • IT services
  • IT Service desk
  • IT Helpdesk
  • Tourism and travel
  • maximo
  • Remedy
  • Microsoft Excel
  • DAS
  • Amadeus
  • Salesforce
  • SGA
  • GCRMS
  • Worldspan

Languages

  • English

    Advanced
  • French

    Fluent
  • Arabic

    Fluent

Training & Certifications

  • ITIL Foundation v.3 basics

    ITIL · 2016
  • CompTIA A+

    CompTIA · 2016
  • MCSA ‘Microsoft Certified Solutions Associate

    Microsoft · 2014