Basic Info

Ahmed Nasr

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Recruitment Specialist at International Marketing Institute Outsourcing

Experience Details

Recruitment Specialist

Human Resources

Experienced (Non-Manager)

•Post vacant positions through approved Recruitment channels; (Facebook, twitter, wuzzuf, forasna, etc.)
•Prescreen all the CVs and adding them to the HR System
•Screen all the applicants based on their qualifications and background
•Conduct testing process and face to face interview with candidates
•Hire employees and initiated the new hire paperwork process
•Explain employee compensation, benefits, schedules, working conditions and promotion opportunities
•Developed and facilitated job recruitment fairs
•Led the creation of recruiting plans for all open positions
•Prepare Reports including the accepted candidates for the senior
•Attending the filtration process with the client to supervise and receive feedback for each candidate


Company Details

International Marketing Institute Outsourcing (multinational)

Cairo, Egypt

More than 1000 employees

Human Resources

www.imi-intl.com

Dec 2015 to Oct 2016 (10 months)
Front Desk Agent at JW Marriott Cairo Hotel

Experience Details

Front Desk Agent

Sales/Retail

Experienced (Non-Manager)

•Greeting registering and assigning rooms to guests
•Answer department telephone calls using correct salutations and telephone etiquette
•Make and confirm reservations
•Post charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
•Promoted the hotel brand through selling the Marriott memberships
•Verify customers' credit and established how the customer would pay for the accommodation.
•Compute bills, collected payments and made change for guests
•Handover the Pending tasks through the shifts


Company Details

JW Marriott Cairo Hotel (multinational)

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels, Marketing and Advertising, Food Services/Restaurants/Catering

www.marriott.com/

Nov 2014 to Sep 2015 (10 months)
Customer Service Representative at Raya Contact Center

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

•Effectively managed a high volume of outbound customer calls.
•Answered a constant flow of customer calls with up to (2) calls in queue per minute.
•Addressed and resolved customer product complaints empathetically and professionally.
•Gathered and verified all required customer information for tracking purposes.
•Defused volatile customer situations calmly and courteously.
•Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
•Discovering system errors and work on it.
•Tracking the wrong information on the system and try to avoid using it.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Retail, Business Services - Other

http://www.rayacc.com/

Jan 2013 to Oct 2014 (1 year 9 months)
HR Specialist at Ezyeg For Online Marketing

Experience Details

HR Specialist

Human Resources

Entry Level

Recruitment
•Prescreen all the CVs and adding them to the HR System
•Screen all the applicants based on their qualifications and background
•Conduct testing process and face to face interview with candidates
•Explain employee compensation, benefits, schedules, working conditions and promotion opportunities

Personnel
•Hire employees and initiated the new hire paperwork process
•Explain all of the human resources policies, procedures, laws, standards and regulations for each employee
•Enter personnel and subcontractor data into a central database
•Gathered personnel records from all employees from each department
•Sent notices to employees and subcontractors regarding expiring documentation
•Reviewed and corrected job offer letters for completeness and accuracy before approving their delivery

Compensation & benefits
•Addressed and resolved general payroll-related inquires.
•Prepare and update monthly payroll as per the received monthly variables; deductions, etc.


Company Details

Ezyeg For Online Marketing

Cairo, Egypt

11-50 employees

Marketing and Advertising

www.ezyeg.com

Feb 2012 to Jul 2012 (5 months)
Recruitment Specialist (volunteer) at TopNotch HR Consultancy

Experience Details

Recruitment Specialist (volunteer)

Human Resources

Entry Level

•Developing a good understanding of client companies, their industry, what they do, and their work culture and environment.
•Advertising vacancies appropriately by drafting and placing advertisements in a wide range of media outlets.
•Using social media for adverting positions attract candidates and build relationships with candidates and employers.
•Headhunting – identifying and approaching suitable candidates who may already be in work.
•Using and establishing candidate database to find the right person for the client’s vacancies
•Receiving and reviewing applications, managing interviews and creating shortlist of candidates.
•Requesting references and checking the suitability of applicants before submitting their details to the client.
•Briefing the candidates about the responsibilities, salary and benefits of the job in question.
•Preparing CVs and correspondence to forward to clients in respect of suitable applicants


Company Details

TopNotch HR Consultancy

Cairo, Egypt

1-10 employees

Human Resources

www.topnotch.com

Sep 2011 to Jan 2012 (4 months)

Achievements


Get more than 3 accepted candidates in the banking project


- Top Performer in the DCC Process with arab african bank
- Top Performer in selling the marriott membership


Acheiving the targets After the 3rd Month


Entering more than 60 Contact numbers for many organizations in Egypt


Collecting more than 100 CV at the employment fair in the Shooting Club


I Get In Organizational Behavior, Recruitment, Compensation, and Benefits, Employee Relation and strategic management Excellent During my study at the AUC

Education

College Diploma in Human Resource Managment

Education Details

College Diploma

Human Resource Managment

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

Organizational Behavior Recruitment & Selection Compensation & benefits Employee Relation Managment

This is the HR Certificate which includes 7 modules explaining everything related to the HR which applied her in egypt or abroad

American University in Cairo (AUC)
2015 - 2017 (Expected)
Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration, Sales, Human Resource

Faculty of commerce english section cairo university, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of commerce english section cairo university
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

atef barakat language school

Egypt

2007

A / Excellent / 85 -100%

N/A

atef barakat language school
2007

Certifications

Certificate details

Human Resource Managment Foundation

Mar 2016

389 out of 400

N/A

N/A

American University in Cairo (School of Continuing Education)

Human Resource Managment Foundation is a certificate given from the AUC consists of 4 Modules:
1- Organizational Behavior
2- Recruitment & Selection
3- Compensation and benefits
4- Employee Relation

Certificate details

International Computer Driving License

Jul 2011

Very Good out of Excellent

N/A

N/A

Misr Learn Center

ICDL Course consists of Microsoft office, windows surfing, Internet Surfing

Training and Courses

Training/Course Details

FG Course

Apr 2012

Information Technology In Egypt

FG Course Including: Windows Server, Hyper V, activation policies and network creation

Training/Course Details

Outliner Member

Aug 2015

Aramex

Outliner Member deals with customers directly (face to face) and sending mails, responsible for packaging items, and following up with customers

Training/Course Details

Client relations Management

Oct 2012

Over Seas Logistics

It is the position which is related to the customers to follow up with them regarding the payment, requests, quality, frieght details, delivery, etc...

Training/Course Details

Data Management Executive

Oct 2014

Egypt Express Logistics

It is the position which related to the Goods information like when will be transferred when will be received, from to whom, etc ...

Training/Course Details

HR Generalist

Jul 2015

JW Marriott Mirage City

It's a training related to the HR Functions like; Employee Relations, Recruitment, Organizational Development, Compensation and benefits,

Training/Course Details

Excel Course

Jun 2016

International Marketing Institute

It's a Course related to the main functions of the excel which is needed in our work

Training/Course Details

Employee Relation Specialist

Aug 2016

International Marketing Institute

It's related to the Personnel Department duties about the documents and the insurance procedures and how to update the data every day and crucial issues related to the employees

Training/Course Details

How to Hire a Manager Course

May 2016

International Marketing Institute

it's a course related to how to hire an experienced manager, how to talk to him, how to reach his contacts, how to ask him about an interview

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Last update 1 days ago.

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Profile Skills and Keywords

ArabicBusiness AdministrationBusiness DevelopmentBusiness Services - OtherCateringClient Relations ManagementComputer SkillsConsumer ServicesConventional WorkCreativeCustomer ServiceCustomer Service RepresentativeData EntryData Management ExecutiveDatabaseEmployee Relation SpecialistEnglishExcel CourseExcel WorkFG CourseFood ServicesFrenchFront Desk AgentHR GeneralistHR SpecialistHospitalityHotelsHow To Hire A Manager CourseHuman ResourceHuman Resource ManagmentHuman Resource Managment FoundationHuman ResourcesInternational Computer Driving LicenseInternational Marketing Institute OutsourcingInternetJW Marriott Cairo HotelMarketing And AdvertisingMicrosoft OfficeOpera Hotel SystemOutliner MemberPaper WorkPlannerPresenterRaya Contact CenterRecruitment SpecialistRestaurantsRetailSalesSocialSupportSupportive

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Opera Hotel System

Opera Hotel System

: Advanced

: Medium

:

Less than 1 year

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Little

:

1-3 years

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

1-3 years

Hospitality

Hospitality

: Intermediate

: Little

:

Less than 1 year

Data Entry

Data Entry

: Intermediate

: Little

:

Less than 1 year

Key Skills

Planner, Presenter, Creative, Social, Supportive

Online Presence

https://eg.linkedin.com/in/ahmed-nasr-9434b9108https://www.facebook.com/SaviolAhmedhttps://twitter.com/SaviolAhmed

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