Basic Info

Ahmed Nasr

7 years

Giza, Egypt

Diploma

Experienced

Work Experience

Interpreter / Translator at LanguageLine Solutions

Experience Details

Interpreter / Translator

Medical/Healthcare

Experienced (Non-Manager)

- LanguageLine Solutions is an American company headquartered in Monterey, California. It provides language interpretation and document translation services worldwide for law enforcement, healthcare organizations, legal courts and businesses in over 200 languages. The company handles the majority of the over-the-phone interpretations for 9-1-1 emergency calls nationwide (about 90 percent). The company employs approximately 5,000 interpreters and support staff globally who answer 40 million calls each year.


Company Details

LanguageLine Solutions (multinational)

Cairo, Egypt

More than 1000 employees

Translation and Localization

https://www.languageline.com/

Jun 2017 to present (2 months)
Service Desk Specialist at Vodafone Global Enterprises

Experience Details

Service Desk Specialist

Operations/Management, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Global Enterprises (multinational)

Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com/business/global-enterprise

Aug 2016 to Jun 2017 (10 months)
Technical Support Senior Adviser - UK Account at Vodafone International Services

Experience Details

Technical Support Senior Adviser - UK Account

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone International Services (multinational)

Egypt

More than 1000 employees

Telecommunications

http://vis.vodafone.com.eg/vodafoneportalWeb/en/P19201651461361728062647

Apr 2014 to Aug 2016 (2 years 4 months)
Head Reviewer/Interviewer at Rock Era Magazine

Experience Details

Head Reviewer/Interviewer

Writing/Editorial, Media/Journalism/Publishing

Experienced (Non-Manager)

N/A


Company Details

Rock Era Magazine

Giza, Egypt

1-10 employees

Music , Journalism

http://rockeramagazine.com/

Feb 2014 to Sep 2015 (1 year 7 months)
Foreign Affairs Officer at Sayed for Export & Import

Experience Details

Foreign Affairs Officer

Administration, Logistics/Supply Chain

Experienced (Non-Manager)

N/A


Company Details

Sayed for Export & Import

Cairo, Egypt

1-10 employees

Agriculture/Fishing/Farming, Import and Export

http://www.sayed-co.com/

Oct 2010 to Mar 2014 (3 years 5 months)
Branch Manager at Al-Dahan for Oriental Carpet Manufacturing

Experience Details

Branch Manager

Administration, Manufacturing/Production

Manager

N/A


Company Details

Al-Dahan for Oriental Carpet Manufacturing

Egypt

11-50 employees

Arts and Crafts , Furniture , Fine Art

N/A

Jul 2009 to Oct 2010 (1 year 3 months)

Achievements


- Received a Customer Experience Excellence recognition from Vodafone for a project I created which saved the enterprise's contract with VF. - Received 28 recognition calls from various customers. - My online articles received over 100,000 reads.

Education

College Diploma in Tourism Guidance

Education Details

College Diploma

Tourism Guidance

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
2010 - 2014
College Diploma in Law

Education Details

College Diploma

Law

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2004 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Omar Ibn Al-Khattab Military high

Egypt

2004

B / Very Good / 75 - 85%

N/A

Omar Ibn Al-Khattab Military high
2004

Certifications

Certificate details

inspiring leadership through emotional intelligence

Jul 2015

91 out of 100

http://N/A

N/A

Case Western Reserve University

N/A

Certificate details

ITIL® Foundation Certificate in IT Service Management

Dec 2016

81 out of 100

https://candidate.peoplecert.org/ReportsSORLink.aspx?argType=1&id=1C72FA44307F19558AB020415DF2AD3F709769F4B1281517099E6E74BCE3FE785B12E3CA3320E070

N/A

AXELOS

N/A

Training and Courses

Training/Course Details

Professional Postgraduate Diploma in Human Resource Management

May 2016

The American University In Egypt

- Ongoing Study.

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Last update was today

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Profile Skills and Keywords

AdministrationAdobe PhotoshopAgricultureArabicArts And CraftsBranch ManagerCreativeCreative WritingCustomer ServiceCustomer-orientedEditorialEnglishExecutorFarmingFine ArtFishingForeign Affairs OfficerFurnitureHead Reviewer/InterviewerHuman Resources ManagementITIL Foundation Certificate In IT Service ManagementImport And ExportInitiativeInspiring Leadership Through Emotional IntelligenceInternet ResearchInterpretationInterpreter / TranslatorJournalismLanguageLine SolutionsLawLogisticsManagementManufacturingMediaMedicalMeditiationMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusicOperationsProductionProfessional Postgraduate Diploma In Human Resource ManagementPublishingReadingService Desk ManagementService Desk SpecialistSpanishSupportTeam PlayerTechnical Support Senior Adviser - UK AccountTelecommunicationsTourism GuidanceTranslationTranslation And LocalizationTransportationVodafone Global EnterprisesVodafone International ServicesWordPressWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Medium

:

5-7 years

WordPress

WordPress

: Advanced

: Medium

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Little

:

1-3 years

Internet Research

Internet Research

: Advanced

: Little

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Little

:

3-5 years

Fields of Expertise

Service Desk management

Service Desk management

: Expert

: High

:

Less than 1 year

Customer Service

Customer Service

: Expert

: Little

:

1-3 years

Creative Writing

Creative Writing

: Expert

: High

:

3-5 years

Interpretation

Interpretation

: Expert

: Medium

:

1-3 years

Translation

Translation

: Advanced

: High

:

1-3 years

Human Resources Management

Human Resources Management

: Intermediate

: High

:

1-3 years

Key Skills

Executor, Customer-oriented, Creative, Initiative, Team Player

Online Presence

https://www.linkedin.com/in/ahmed-a-nasr-121b1b79https://www.facebook.com/ahmed.ali.ateyahttps://www.linkedin.com/in/ahmed-a-nasr-121b1b79

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