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Ahmed Nasr

Service Desk Specialist ITIL®

Giza, Egypt
  • Creative Writing
  • Human Resources Management
  • Microsoft Word
  • Internet Research
  • Service Desk management

Work Experience

  • Interpreter / Translator at LanguageLine Solutions

    Jun 2017 to present · 1 Years 2 Months
  • Freelance Translator at Multiple Websites and Journals

    Feb 2006 to present · 12 Years 1
  • Service Desk Specialist at Vodafone Global Enterprises

    Aug 2016 to Jun 2017 · 11 Months
  • Technical Support Senior Adviser - UK Account at Vodafone International Services

    Apr 2014 to Aug 2016 · 2 Years 1 Months

View 3 more experiences

Education

  • College Diploma in Tourism Guidance

    Ain Shams University - Egypt 2010 to 2014 · 4 Years
  • College Diploma in Law

    Helwan University - Egypt 2004 to 2010 · 6 Years
  • High School - Thanaweya Amma

    Omar Ibn Al-Khattab Military high - Egypt 2004

Achievments

- Received a Customer Experience Excellence recognition from Vodafone for a project I created which saved the enterprise's contract with VF. - Received 28 recognition calls from various customers. - My online articles received over 100,000 reads.

Skills
Tools and Fields of Expertise

  • Creative Writing
  • Human Resources Management
  • Microsoft Word
  • Internet Research
  • Service Desk management
  • Translation
  • WordPress
  • Interpretation
  • Customer Service
  • Microsoft Excel
  • Adobe Photoshop
  • Microsoft PowerPoint

Languages

  • English

    Fluent
  • Spanish

    Beginner
  • Arabic

    Fluent

Training & Certifications

  • ITIL® Foundation Certificate in IT Service Management

    AXELOS · 2016
  • Professional Postgraduate Diploma in Human Resource Management

    The American University In Egypt · 2016
  • inspiring leadership through emotional intelligence

    Case Western Reserve University · 2015