AHMED MOSTAFA AHMED
Senior Customer Relation Executive at Toyota Egypt
Shubra, Cairo, EgyptWork Experience
Senior Customer Relation ExecutiveFull Time
Toyota Egypt
May 2015 - Present -10 yrs, 2 months
Egypt , Cairo
- Job Details:- Follow-up the Facebook page - Handle the Customers inquires and complaints. - Customer provided with accurate information and right solutions to complain. - Increase CSI survey and find quick counter measure for complaints which her through survey - Follow-up with the customer to provide its needs
Store keeperFull Time
Fairmont Hotel Heliopolis & Towers
Feb 2015 - May 2015 -3 months
Egypt , Cairo
- Job Details:1. responsible for the implementation of plans and programs of the Executive own stores, which serve in the end to achieve the main objectives of the Foundation 2. Implementation of bills of exchange and Flashback and Addition 3. responsible for organizing the storage units and shelves and the safety of stocks in accordance with the instructions Storage 4. supervising the workers during operations in addition stocks and arranged and organized properly and in accordance with the instructions 5. storekeeper responsible for keeping all the stores to conduct own quality management and are subject to all of its internal audit logs models 6. to report weekly to the inventory manager and coordinator of the stores to show what has been done and what has been postponed with a statement of the reason
Store KeeperFull Time
Tamkco security & Technology System
May 2014 - Nov 2014 -6 months
Egypt , Cairo
- Job Details:1. responsible for the implementation of plans and programs of the Executive own stores, which serve in the end to achieve the main objectives of the Foundation 2. Implementation of bills of exchange and Flashback and Addition 3. responsible for organizing the storage units and shelves and the safety of stocks in accordance with the instructions Storage 4. supervising the workers during operations in addition stocks and arranged and organized properly and in accordance with the instructions 5. storekeeper responsible for keeping all the stores to conduct own quality management and are subject to all of its internal audit logs models 6. to report weekly to the inventory manager and coordinator of the stores to show what has been done and what has been postponed with a statement of the reason
Senior AdministrationFull Time
Petrokima Engineering & Contracting Company
Nov 2012 - Jul 2013 -8 months
Egypt , Cairo
- Job Details:- HR department responsible employees Affairs ”Nomination papers, attendees, - Leave time, vacation ... ect” and Coordination between the company and the project.
Education
management Information System in management Information System
Al-Alsun Higher Institute of Tourism and Hotel ManagementJan 2009 - Jan 2013 - 4 yr
High School - Other
Al-Zawia schoolJan 2009
Skills
Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
Serving Customers Using Social Media
linkdin·2022sales performer programTeam54 Course
Toyota egypt·2022communication skills
TOYOTA EGYPT·2019sales executive
TOYOTA EGYPT·2019Fire Fighting
Civil Protection Training Institute·2017Toyota Service Advisor
Toyota Egypt·2016Human resources management professional diploma
Harvard international training academy·2013Public Relations Management
AGTCO training center·2013Executive Secretary
Future academy·2012Human Resources Strategic Management
Oxford international training academy·2012Business Administration Course
Manchester International training College·2012Customer Service
Loughorbrough international training company·2011Computer Maintenance
Cambridge international training academy·2010