Basic Info

AHMED HAMMAD

3 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Relations Executive at Toyota Egypt

Experience Details

Customer Relations Executive

Customer Service/Support

Experienced (Non-Manager)

- Handle the Customers inquires and complaints.
- Customer provided with accurate information and right solutions to complain.
- Increase CSI survey and find quick counter measure for complaints which her through survey
- Follow-up with the customer to provide its needs


Company Details

Toyota Egypt (multinational)

Cairo, Egypt

501-1000 employees

Automotive

www.toyotaegypt.com.eg

May 2015 to present (1 year 7 months)
Store keeper at Fairmont Hotel Heliopolis & Towers

Experience Details

Store keeper

Accounting/Finance

Experienced (Non-Manager)

1. responsible for the implementation of plans and programs of the Executive own stores, which serve in the end to achieve the main objectives of the Foundation
2. Implementation of bills of exchange and Flashback and Addition
3. responsible for organizing the storage units and shelves and the safety of stocks in accordance with the instructions Storage
4. supervising the workers during operations in addition stocks and arranged and organized properly and in accordance with the instructions
5. storekeeper responsible for keeping all the stores to conduct own quality management and are subject to all of its internal audit logs models
6. to report weekly to the inventory manager and coordinator of the stores to show what has been done and what has been postponed with a statement of the reason


Company Details

Fairmont Hotel Heliopolis & Towers (multinational)

Cairo, Egypt

More than 1000 employees

Accounting and Auditing Services

http:/www.fairmont.com/towers-heliopolis-cairo

Feb 2015 to May 2015 (3 months)
Administration Executive at Tamkco security & Technology System

Experience Details

Administration Executive

Human Resources

Experienced (Non-Manager)

HR department responsible employees Affairs "Nomination papers, attendees, leave time, vacation ... ect" and Coordination between the company and the project.


Company Details

Tamkco security & Technology System

Cairo, Egypt

501-1000 employees

Human Resources

http://www.tamkco.com

May 2014 to Oct 2014 (5 months)
Administration Executive at Petrokima Engineering & Contracting Company

Experience Details

Administration Executive

Human Resources

Entry Level

HR department responsible employees Affairs "Nomination papers, attendees, leave time, vacation ... ect" and Coordination between the company and the project.


Company Details

Petrokima Engineering & Contracting Company

Cairo, Egypt

More than 1000 employees

Computer and Network Security , Construction - Industrial Facilities and Infrastructure

http://petrokima.com

Jun 2013 to Dec 2013 (6 months)
Customer Service Coordinator at Wasla Company

Experience Details

Customer Service Coordinator

Customer Service/Support

Entry Level

- Handle the Customers inquires and complaints.
- Provide customer with accurate information and right solutions.
- Performs other duties as assigned by management.


Company Details

Wasla Company

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Jan 2012 to Dec 2012 (11 months)
Customer Service Coordinator at XCEED

Experience Details

Customer Service Coordinator

Customer Service/Support

Entry Level

N/A


Company Details

XCEED (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

http://www.xceedcc.com

Jul 2011 to Dec 2011 (5 months)
Data Validation Agent at First Service Company

Experience Details

Data Validation Agent

Customer Service/Support

Entry Level

Called the customers to collect the unpaid amount for mobinil


Company Details

First Service Company

Giza, Egypt

501-1000 employees

Telecommunications

N/A

Dec 2010 to Jun 2011 (6 months)

Education

management Information System in management Information System

Education Details

management Information System

management Information System

Al-Alsun Higher Institute of Tourism and Hotel Management, Egypt

B / Very Good / 75 - 85%

Information System

N/A

Al-Alsun Higher Institute of Tourism and Hotel Management
2009 - 2013
High School - Other

High School Details

Other

Al-Zawia school

Egypt

2009

B / Very Good / 75 - 85%

N/A

Al-Zawia school
2009

Training and Courses

Training/Course Details

Human resources management professional diploma

Apr 2013

Harvard international training academy

i had studied how to be a interviewee, and how to recruit the candidates

Training/Course Details

Human Resources Strategic Management

Jul 2012

Oxford international training academy

i had studied how to be a interviewee, and how to recruit the candidates

Training/Course Details

Business Administration Course

Apr 2012

Manchester International training College

learned how to organize the business and the formation of the organization

Training/Course Details

Executive Secretary

Sep 2012

Future academy

learned how to organize the business and the formation of the organization

Training/Course Details

Customer Service

Aug 2011

Loughorbrough international training company

learned how to handled effectively customers’ inquiries with the highest degree of courtesy and professionalism

Training/Course Details

Public Relations Management

Mar 2013

AGTCO training center

• Public Relations Management

Training/Course Details

Computer Maintenance

Aug 2010

Cambridge international training academy

N/A

Training/Course Details

Toyota Service Advisor

Sep 2016

Toyota Egypt

N/A

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAdministration ExecutiveArabicAutoCAD 2DAutomotiveBusiness Administration CourseCommunicatorComputer And Network SecurityComputer MaintenanceConstruction - Industrial Facilities And InfrastructureCustomer Relations ExecutiveCustomer ServiceCustomer Service CoordinatorCustomer-orientedData Validation AgentEnglishExecutive SecretaryFairmont Hotel Heliopolis & TowersFinanceHandles StressHard WorkerHuman ResourcesHuman Resources Management Professional DiplomaHuman Resources Strategic ManagementInsuranceMS OfficeManagement Information SystemMicrosoft OutlookMicrosoft WindowsProblem SolverPublic Relations ManagementStock KeeperStore KeeperSupportSystem AdministrationTelecommunicationsToyota EgyptToyota Service AdvisorXCEED

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

MS office

MS office

: Expert

: Extreme - I love it!

:

More than 7 years

System Administration

System Administration

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

AutoCAD 2D

AutoCAD 2D

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Administration Executive

Administration Executive

: Advanced

: Extreme - I love it!

:

1-3 years

Stock Keeper

Stock Keeper

: Intermediate

: High

:

Less than 1 year

Key Skills

Communicator, Hard worker, Customer-oriented, Problem Solver, Handles Stress

Online Presence

AHMED MOSTAFAahmed.mostafa2023@yahoo.comahmed.mostafa2023@outlook.com

AHMED is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see AHMED's full profile and find more great talent and professionals to join your team.