Basic Info

Ahmed El-Maraashly

4 years

Cairo, Egypt

Master's Degree

Experienced

Work Experience

Materials Planner at Samaya Electronics Egypt Ltd. - Methode Electronics

Experience Details

Materials Planner

Engineering - Telecom/Technology

Experienced (Non-Manager)

• Create work orders to pull parts from warehouse;
• Ensure that the parts are properly staged for mechanics’ assembly efforts;
• Coordinate efforts with build managers, lab managers and prototype manufacturing engineering to identify material modification and substitutions when required;
• Coordinate RMO/BOM development efforts with build managers, vehicle and powertrain architecture experts and vehicle engineering managers to determine complete and correct RMO/BOM prior to part procurement;
• Understand and manage material lead time to ensure prompt delivery of material prior to start of vehicle or powertrain build;
• Interface with inspection and receiving to ensure proper and efficient inspection activity as well as timely prototype part availability in support of vehicle and powertrain build activity;
• Provide a shortage list to the build manager when missing parts are identified;
• Assist the build manager in resolving part shortage issues;
• Coordinate pre-build material inspection and assembly documentation; requirements between development engineer, inspection, and assembly;
• Ensure inspection and build data is recorded in a timely and accurate manner;
• Work with mechanics to ensure material is correct and all required data is taken for vehicle and powertrain builds;
• Track and input all deviations from original intent RMO/BOM;
• Elevate issues with part fit and quality as build difficulties arise and facilitate resolution;
• Other related tasks as assigned.


Company Details

Samaya Electronics Egypt Ltd. - Methode Electronics (multinational)

Cairo, Egypt

More than 1000 employees

Automotive, Electronics and Semiconductors, Consumer Electronics

N/A

Nov 2016 to present (1 month)
Senior Shipping Specialist at M. H. Alshaya Co.

Experience Details

Senior Shipping Specialist

Logistics/Supply Chain

Experienced (Non-Manager)

• Plan for, contact, coordinate and manage all freight carriers to ensure cost effective (meet or beat budget as provided), timely and complete inbound and outbound deliveries as needed;
• Find, evaluate, investigate and sign up reliable, cost effective freight carriers as needed;
• Prepare any and all shipping documents needed such as RFQ (Request for Quotes), purchase orders, terms and conditions, work order travelers, bills of lading, shipping instructions and maps, pack lists, pick lists, labels, tally sheets, customs documents and any other shipping paperwork as needed to transport any and all materials to and from Alshaya;
• Oversee and execute all material receiving for Alshaya facility;
• Responsible for the completeness and accuracy of all shipping, receiving and inter-company paperwork and system transactions by ensuring system transactions are done;
• Work proactively and efficiently within a dynamic, growing team environment by working respectfully with other departments such as yard personnel, manufacturing and office personnel to create and document processes where they don't exist and fix processes that need improvement;
• Participate in company safety, quality, LEAN, physical inventory, budget, financial, cost reduction and cycle count programs, etc as assigned;
• Assist project manager as needed in resolving customer claims related to shipping or carrier issues by identifying, tracking and collecting relevant shipping or carrier information that will protect the company and limit Alshaya liability;
• Revise and audit the invoices with the brokers and freight forwarders that are handling Alshaya shipments;
• Other duties and projects as assigned.


Company Details

M. H. Alshaya Co. (multinational)

Cairo, Egypt

More than 1000 employees

Retail

www.alshaya.com

Sep 2015 to Oct 2016 (1 year 1 month)
Ocean Export Specialist at CEVA Logistics

Experience Details

Ocean Export Specialist

Logistics/Supply Chain

Experienced (Non-Manager)

• Investigating and planning the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security;
• Arranging appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination;
• Negotiating contracts, transportation and handling costs;
• Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes;
• Arranging insurance and assisting the client in the event of a claim;
• Arranging payment of freight invoices and other charges or collection of payment on behalf of the client;
• Utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods;
• Arranging air transport for urgent and high-value freight and managing the risk door to door;
• Dealing with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies;
• Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis;
• Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight.


Company Details

CEVA Logistics (multinational)

Cairo, Egypt

More than 1000 employees

Logistics and Supply Chain

www.cevalogistics.com

Jun 2015 to Sep 2015 (3 months)
Air Import Specialist at CEVA Logistics

Experience Details

Air Import Specialist

Logistics/Supply Chain

Experienced (Non-Manager)

• Investigating and planning the most appropriate route for a shipment, taking account of the perishable or hazardous nature of the goods, cost, transit time and security;
• Arranging appropriate packing, taking account of climate, terrain, weight, nature of goods and cost, and the delivery and warehousing of goods at their final destination;
• Negotiating contracts, transportation and handling costs;
• Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes;
• Offering consolidation services by air ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units;
• Arranging insurance and assisting the client in the event of a claim;
• Arranging payment of freight and other charges or collection of payment on behalf of the client;
• Utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods;
• Arranging air transport for urgent and high-value freight and managing the risk door to door;
• Dealing with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies;
• Arranging courier and specialist hand-carry services;
• Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis;
• Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight;
• Follow up with consignee regarding their shipment arrival and assure accurate delivery as per schedule.


Company Details

CEVA Logistics (multinational)

Cairo, Egypt

More than 1000 employees

Logistics and Supply Chain

www.cevalogistics.com

Dec 2014 to Jun 2015 (6 months)
Senior Customer Care Representative at Vodafone

Experience Details

Senior Customer Care Representative

Customer Service/Support

Experienced (Non-Manager)

• Provide Vodafone Egypt customers with all required information related to the company products and services with delighting them with a superior customer service;
• Providing guidance in areas of professional matters as requested or needed;
• Applying FCR concept for all customers inquires;
• Prioritizing and achieving multiple tasks, establishing and meeting deadlines;
• Follow up all customers related issues and provide timely feedback to Vodafone Egypt customers;
• Adhere to Customer Operations Department policies and procedures;
• Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and loyalty;
• Perform standardized activities and tasks efficiently and effectively;
• Pro-actively reinforce Vodafone’s customer care proposition during all contacts;
• Handle and retain all the customers’ complaints within the SLA;
• Handle all USB and mobile internet basic trouble shooting related issues;
• Supporting corporate queue by handling SME authorized and end-users inquires;
• Supporting collection queue by handling collections inquires and bills explanation;
• Explore the required negotiation skills for making payments' deals when needed;
• Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner;
• Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware;
• Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Aug 2014 to Dec 2014 (4 months)
Senior Procurement Specialist at Cloud Lock International

Experience Details

Senior Procurement Specialist

Purchasing/Procurement

Experienced (Non-Manager)

• Coordinates specification preparation, and secures bids/proposals;
• Negotiates contracts, prices, terms and makes awards;
• Serves as advisor to subordinate buyers on unusual or difficult policy problems;
• Supervises and trains subordinate staff, including evaluation and discipline;
• Reviews requisitions and specifications using on-line requisition tools;
• Advises user department representatives on purchase methods and alternate products and may recommend substitutes;
• Solicits quotations and bids;
• Originates purchase orders;
• Resolves discrepancies and invoice problems;
• Perform cost and price analysis;
• Develops, maintains bidders' lists and selects most suitable suppliers based on Cloud Lock International S.A.E budget and standards;
• Prepares formal invitations for bids and requests for quotations, including required special terms and conditions, performance, and technical criteria;
• Corresponds and communicates with suppliers and departments regarding services and complaints;
• Recommends new or revised purchasing procedures;
• Maintains individual workload statistics;
• Assists in making presentations to groups.


Company Details

Cloud Lock International

Cairo, Egypt

51-100 employees

Internet/E-commerce, Security and Surveillance

www.wallety.com

Jun 2012 to Apr 2014 (1 year 10 months)
Public Relations Representative (intern) at Egypt Air

Experience Details

Public Relations Representative (intern)

Customer Service/Support

Experienced (Non-Manager)

• Plans and conducts public relations program designed to create and maintain favorable public image for employer or client: Plans and directs development and communication of information designed to keep public informed of EGYPTAIR programs, accomplishments, or point of view;
• Arranges for public relations efforts in order to meet needs, objectives, and policies of individual, special interest group, business concern, or governmental agency, serving as in-house staff member;
• Prepares and distributes fact sheets, news releases, photographs, scripts, motion pictures, or tape recordings to media representatives and other persons who may be interested in learning about or publicizing employer's activities or message;
• Arranges for and conducts public-contact programs designed to meet EGYPTAIR objectives, utilizing knowledge of changing attitudes and opinions of consumers, clients, employees, or other interest groups;
• Promotes goodwill through such publicity efforts as speeches, exhibits, films, tours, and question/answer sessions;
• Represents EGYPTAIR during community projects and at public, social, and business gatherings;
• Research data, create ideas, write copy, lay out artwork, contact media representatives, or represent EGYPTAIR directly before general public;
• Responsible for any unaccompanied minor or any passenger who needs special medical treatment to finish all their flight procedures starting from the flight station step till handling them to the flight attendant (cabin crew) to handle all their needs during the whole flight;
• Responsible for handling the delays on flight and applying a new schedule for them according to EGYPTAIR new instructions for their flights;
• Handling all passengers’ inquiries from/to any destination inside the airport terminal until they finish all procedures;
• Handling the in-transit passengers’ flights and guiding them to their located lounges or hotel rooms or their new gates according to their next flights.


Company Details

Egypt Air (multinational)

Cairo, Egypt

More than 1000 employees

Airlines/Aviation

www.egyptair.com

May 2012 to May 2012 (1 month)
Customer Care Representative at Vodafone

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

• Provide Vodafone Egypt customers with all required information related to the company products and services with delighting them with a superior customer service;
• Providing guidance in areas of professional matters as requested or needed;
• Applying FCR concept for all customers inquires;
• Prioritizing and achieving multiple tasks, establishing and meeting deadlines;
• Follow up all customers related issues and provide timely feedback to Vodafone Egypt customers;
• Adhere to Customer Operations Department policies and procedures;
• Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and loyalty;
• Perform standardized activities and tasks efficiently and effectively;
• Pro-actively reinforce Vodafone’s customer care proposition during all contacts;
• Handle and retain all the customers’ complaints within the SLA;
• Handle all USB and mobile internet basic trouble shooting related issues;
• Supporting corporate queue by handling SME authorized and end-users inquires;
• Supporting collection queue by handling collections inquires and bills explanation;
• Explore the required negotiation skills for making payments' deals when needed;
• Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner;
• Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware;
• Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Mar 2011 to Jun 2011 (3 months)

Education

MBA in Supply Chain Management

Education Details

MBA

Supply Chain Management, Logistics Management, Business Administration

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

Logistics Management CRM Supply Chain Management Management of Distribution Institution Strategic Management E-Supply Chain Management Modelling & Decision Support Global Supply Chain Management

Contemporary Management Managerial Economics Accounting & Financial Reporting Applied Statistics Marketing Management Human Resources Management Managerial Finance Operations Management

Arab Academy for Science, Technology and Maritime Transport
2013 - 2015
BSc in Communications Engineering

Education Details

BSc

Communications Engineering, Electrical Engineering, Electronics Engineering

Higher Technological Institute 10th of ramadan city, Egypt

C / Good / 65 - 75%

N/A

N/A

Higher Technological Institute 10th of ramadan city
2004 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amir Al Shoaraa Secondary School

Egypt

2004

A / Excellent / 85 -100%

N/A

Amir Al Shoaraa Secondary School
2004

Certifications

GMAT
Apr 2013

Certificate details

GMAT

Apr 2013

478 out of 600

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport

N/A

TOEFL
Apr 2013

Certificate details

TOEFL

Apr 2013

510 out of 677

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport

N/A

ICDL
Sep 2011

Certificate details

ICDL

Sep 2011

95 out of 100

N/A

N/A

UNESCO

N/A

Training and Courses

Training/Course Details

English Course (B2) upper intermediate level 4

Jan 2013

British Council

N/A

Training/Course Details

English Course (B2) upper intermediate level 3

Nov 2012

British Council

N/A

Training/Course Details

English Course (B2) upper intermediate level 2

May 2012

British Council

N/A

Training/Course Details

English Course (B2) upper intermediate level 1

Mar 2012

British Council

N/A

Training/Course Details

CCNA (Cisco Certified Network Associate) Network Course

Nov 2011

Networkers Training Center

N/A

Training/Course Details

Mobile Packages Course

Aug 2009

Brilliance Tech

N/A

Training/Course Details

VHDL Training Course

Aug 2008

Brilliance Tech

N/A

Training/Course Details

8051 Microcontroller Training Course

Jul 2008

Brilliance Tech

N/A

Training/Course Details

Soft Skills Training Course

May 2008

Brilliance Tech

N/A

Training/Course Details

Satellites Telecommunications Training Course

Sep 2007

Telecom Egypt

N/A

Training/Course Details

(Photo Cells, Computers, High Power) Training Course

Aug 2006

The Electronics Research Institute

N/A

Training/Course Details

MATLAB Training Course

May 2006

Faculty of Engineering, Ain Shams University

N/A

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Profile Skills and Keywords

(Photo Cells, Computers, High Power) Training Course8051 Microcontroller Training CourseAccountingAir Import SpecialistAirlinesAnalyticalArabicAutomotiveAviationBusiness AdministrationCCNA (Cisco Certified Network Associate) Network CourseCEVA LogisticsCommunications EngineeringConsumer ElectronicsCreativeCustomer Care RepresentativeCustomer ServiceE-commerceEgypt AirElectrical EngineeringElectronics And SemiconductorsElectronics EngineeringEnglishEnglish Course (B2) Upper Intermediate Level 1English Course (B2) Upper Intermediate Level 2English Course (B2) Upper Intermediate Level 3English Course (B2) Upper Intermediate Level 4Financial ManagementGMATGPSGSMHuman ResourcesICDLInternetInternet BrowsingInternet ResearchInternet SearchLeaderLearning Different FieldsLogisticsLogistics And Supply ChainLogistics ManagementM. H. Alshaya Co.MATLAB Training CourseMBAMaterials PlannerMicrocontrollersMicrosoft OfficeMobile Packages CourseNetworksOcean Export SpecialistOperations ManagementPlannerPlaying ChessProblem SolverPublic Relations RepresentativeRetailSamaya Electronics Egypt Ltd. - Methode ElectronicsSatellites Telecommunications Training CourseSecurity And SurveillanceSenior Customer Care RepresentativeSenior Procurement SpecialistSenior Shipping SpecialistSoft Skills Training CourseSupply Chain ManagementSupportTOEFLTeachingTechnical AnalysisTelecommunicationsTransportationVHDL Training CourseVodafoneWireless Communications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microcontrollers

Microcontrollers

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

5-7 years

GSM

GSM

: Advanced

: High

:

3-5 years

GPS

GPS

: Advanced

: High

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Operations Management

Operations Management

: Expert

: Extreme - I love it!

:

1-3 years

Accounting

Accounting

: Expert

: Extreme - I love it!

:

1-3 years

Financial Management

Financial Management

: Expert

: Extreme - I love it!

:

1-3 years

Supply Chain Management

Supply Chain Management

: Expert

: Extreme - I love it!

:

1-3 years

Human Resources

Human Resources

: Expert

: Extreme - I love it!

:

1-3 years

Technical Analysis

Technical Analysis

: Expert

: Extreme - I love it!

:

3-5 years

Teaching

Teaching

: Expert

: Extreme - I love it!

:

1-3 years

Wireless communications

Wireless communications

: Advanced

: High

:

3-5 years

Networks

Networks

: Intermediate

: Medium

:

3-5 years

Key Skills

Analytical, Leader, Planner, Creative, Problem Solver

Online Presence

http://www.linkedin.com/profile/view?id=237539414&trk=nav_responsive_tab_profilehttps://www.facebook.com/ahmed.medhat.946517

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