Basic Info

Ahmed Ali

5 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Support Agent at OneCard

Experience Details

Customer Support Agent

Customer Service/Support

Manager

• I Worked in (OneCard) Website company as customer service agent (Job Description: Handling customers through Calls, Chats, Tickets and E-mails)..
- I have been promoted to a Team Leader (Job Description: Leading the team, Organize the work round during the shift, Audit the chats, E-mails and tickets of the agents, Handling the customers also like an Agent, Make daily reports and sheets beside another tasks during the day)


Company Details

OneCard

Cairo, Egypt

101-500 employees

Internet/E-commerce

https://www.onecard.net/customer/index.html

Nov 2012 to present (4 years 1 month)
Sales Agent at Jansen Mattresses

Experience Details

Sales Agent

Sales/Retail

Experienced (Non-Manager)

I worked in (Janssen Mattress) company as customer service agent, Sales and Deliveries director (Job Description: I worked as a branch manager, sales, representative for the company, customer service and operation director) (2 year).


Company Details

Jansen Mattresses

Giza, Egypt

11-50 employees

Manufacturing, Retail

N/A

Nov 2010 to Nov 2012 (2 years)
Customer Service at In&Out;

Experience Details

Customer Service

Customer Service/Support

Entry Level

I worked in (In&Out;) company as customer service agent (Job Description: out bound Follow Up and analyzing department and in "talking with foreigners" Department) (1 year).


Company Details

In&Out;

Giza, Egypt

101-500 employees

Furniture

http://inoutfurniture.com

Nov 2009 to Nov 2010 (1 year)
Customer Service Agent at Cairo Care Clinics

Experience Details

Customer Service Agent

Customer Service/Support

Entry Level

I worked in Cairo Care Clinics (CCC) as a customer service agent, a representative for the company in the call center .. I have been promoted as an assistant for the financial and the administrative Manager for (1 year and two months)


Company Details

Cairo Care Clinics

Giza, Egypt

11-50 employees

Insurance

N/A

Aug 2008 to Oct 2009 (1 year 2 months)

Achievements


I have achievements in school as i was the second highest score

Education

BSc of Alsun faculty in Italian Language

Education Details

BSc of Alsun faculty

Italian Language, French Language, Arabic Language

Ain Shams University, Egypt

C / Good / 65 - 75%

I studied Italian and French languages beside the basic Arabic language

I developed myself in English and i worked as a translator for many years

Ain Shams University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Ibrahimya Language School

Egypt

2003

A / Excellent / 85 -100%

N/A

El Ibrahimya Language School
2003

Certifications

ICDL
Jul 2006

Certificate details

ICDL

Jul 2006

9 out of 10

N/A

N/A

Cairo University

International computer drive license from Cairo University

Training and Courses

Training/Course Details

ICDL

Aug 2008

Cairo University

International computer driving license (Word, Excel, Powerpoint)

Training/Course Details

English Course

Aug 2008

Cairo University

General English Course

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicArabic LanguageBusiness DevelopmentBusiness PlanningCommunication SkillsComputerComputer SkillsCustomer ServiceCustomer Service AgentCustomer SupportCustomer Support AgentData EntryE-commerceEatingEnglishEnglish CourseFlexibleFrenchFrench LanguageFurnitureHard WorkerICDLInsuranceInternetItalianItalian LanguageLeaderManufacturingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordOutingsPresentation SkillsPublic Relations (PR)ReadingRetailRunningSalesSales AgentShoppingSmartphonesSupportSupportiveSwimmingTranslationTravellingTypist

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Computer

Computer

: Expert

: High

:

1-3 years

Internet

Internet

: Expert

: High

:

3-5 years

Sales

Sales

: Expert

: Extreme - I love it!

:

1-3 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

5-7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

5-7 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

1-3 years

Business Planning

Business Planning

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Medium

:

1-3 years

Public Relations (PR)

Public Relations (PR)

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Data Entry

Data Entry

: Expert

: Extreme - I love it!

:

3-5 years

Typist

Typist

: Expert

: High

:

3-5 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Expert

: Extreme - I love it!

:

1-3 years

Translation

Translation

: Advanced

: Medium

:

1-3 years

Key Skills

Analytical, Leader, Hard worker, Flexible / Adaptive, Supportive

Online Presence

https://www.facebook.com/ahmedaliyassinhttps://twitter.com/piondo_am4

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