Basic Info

Ahmed Ali

5 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Support Agent at OneCard

Experience Details

Customer Support Agent

Customer Service/Support

Manager

• I Worked in (OneCard) Website company as customer service agent (Job Description: Handling customers through Calls, Chats, Tickets and E-mails)..
- I have been promoted to a Team Leader (Job Description: Leading the team, Organize the work round during the shift, Audit the chats, E-mails and tickets of the agents, Handling the customers also like an Agent, Make daily reports and sheets beside another tasks during the day)


Company Details

OneCard

Cairo, Egypt

101-500 employees

Internet/E-commerce

https://www.onecard.net/customer/index.html

Nov 2012 to present (4 years 5 months)
Customer service executive at HSBC Bank Egypt

Experience Details

Customer service executive

Customer Service/Support

Entry Level

Customer service executive and technical support.. Helping customer by shoving their problems and provide all needed information.


Company Details

HSBC Bank Egypt (multinational)

Giza, Egypt

501-1000 employees

Banking

www.hsbc.com.eg

Oct 2016 to present (6 months)
Sales Agent at Jansen Mattresses

Experience Details

Sales Agent

Sales/Retail

Experienced (Non-Manager)

I worked in (Janssen Mattress) company as customer service agent, Sales and Deliveries director (Job Description: I worked as a branch manager, sales, representative for the company, customer service and operation director) (2 year).


Company Details

Jansen Mattresses

Giza, Egypt

11-50 employees

Manufacturing, Retail

N/A

Nov 2010 to Nov 2012 (2 years)
Customer Service at In&Out;

Experience Details

Customer Service

Customer Service/Support

Entry Level

I worked in (In&Out;) company as customer service agent (Job Description: out bound Follow Up and analyzing department and in "talking with foreigners" Department) (1 year).


Company Details

In&Out;

Giza, Egypt

101-500 employees

Furniture

http://inoutfurniture.com

Nov 2009 to Nov 2010 (1 year)
Customer Service Agent at Cairo Care Clinics

Experience Details

Customer Service Agent

Customer Service/Support

Entry Level

I worked in Cairo Care Clinics (CCC) as a customer service agent, a representative for the company in the call center .. I have been promoted as an assistant for the financial and the administrative Manager for (1 year and two months)


Company Details

Cairo Care Clinics

Giza, Egypt

11-50 employees

Insurance

N/A

Aug 2008 to Oct 2009 (1 year 2 months)

Achievements


I have achievements in school as i was the second highest score

Education

BSc of Alsun faculty in Italian Language

Education Details

BSc of Alsun faculty

Italian Language, French Language, Arabic Language

Ain Shams University, Egypt

C / Good / 65 - 75%

I studied Italian and French languages beside the basic Arabic language

I developed myself in English and i worked as a translator for many years

Ain Shams University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Ibrahimya Language School

Egypt

2003

A / Excellent / 85 -100%

N/A

El Ibrahimya Language School
2003

Certifications

ICDL
Jul 2006

Certificate details

ICDL

Jul 2006

9 out of 10

N/A

N/A

Cairo University

International computer drive license from Cairo University

Training and Courses

Training/Course Details

ICDL

Aug 2008

Cairo University

International computer driving license (Word, Excel, Powerpoint)

Training/Course Details

English Course

Aug 2008

Cairo University

General English Course

This profile is fresh!
Last update 29 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicArabic LanguageBankingBusiness DevelopmentBusiness PlanningCommunication SkillsComputerComputer SkillsCustomer ServiceCustomer Service AgentCustomer Service ExecutiveCustomer SupportCustomer Support AgentData EntryE-commerceEatingEnglishEnglish CourseFlexibleFrenchFrench LanguageFurnitureHSBC Bank EgyptHard WorkerICDLInsuranceInternetItalianItalian LanguageLeaderManufacturingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordOutingsPresentation SkillsPublic Relations (PR)ReadingRetailRunningSalesSales AgentShoppingSmartphonesSupportSupportiveSwimmingTranslationTravellingTypist

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Computer

Computer

: Expert

: High

:

1-3 years

Internet

Internet

: Expert

: High

:

3-5 years

Sales

Sales

: Expert

: Extreme - I love it!

:

1-3 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

5-7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

5-7 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

1-3 years

Business Planning

Business Planning

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Medium

:

1-3 years

Public Relations (PR)

Public Relations (PR)

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Data Entry

Data Entry

: Expert

: Extreme - I love it!

:

3-5 years

Typist

Typist

: Expert

: High

:

3-5 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Expert

: Extreme - I love it!

:

1-3 years

Translation

Translation

: Advanced

: Medium

:

1-3 years

Key Skills

Analytical, Leader, Hard worker, Flexible / Adaptive, Supportive

Online Presence

https://www.facebook.com/ahmedaliyassinhttps://twitter.com/piondo_am4

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