Basic Info

Ahmed sherief

1 year

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Help desk at Pharma mix

Experience Details

IT Help desk

IT/Software Development

Entry Level

Resolve Issues through many channels (E-mails - Phone - Face to Face)
Handling open Tickets/Calls
Track, route and redirect problems to correct resources
Walk customers through problem solving process
Provide first level contact and convey resolutions to customer issues
Support bank employees


Company Details

Pharma mix

Cairo, Egypt

51-100 employees

Pharmaceuticals

N/A

Aug 2014 to present (2 years 4 months)
Content Editor at Ratesnegyptnow.com

Experience Details

Content Editor

Writing/Editorial

Entry Level

update the website with the currency changes.


Company Details

Ratesnegyptnow.com

Cairo, Egypt

1-10 employees

Internet/E-commerce, Investment Banking

http://ratesnegyptnow.com/

Nov 2016 to present (1 month)

Achievements


the first on my school class 2006

Education

Bachelor's Degree in information technology

Education Details

Bachelor's Degree

information technology

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2006 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-Alsun private school

Egypt

2006

A / Excellent / 85 -100%

N/A

Al-Alsun private school
2006

Certifications

C++
Feb 2007

Certificate details

C++

Feb 2007

N/A

N/A

N/A

IBM

N/A

C++
Feb 2007

Certificate details

C++

Feb 2007

N/A

N/A

N/A

IBM

N/A

Training and Courses

Sales at Pharma
Mar 2006

Training/Course Details

Sales

Mar 2006

Pharma

N/A

This profile is fresh!
Last update 11 days ago.

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Profile Skills and Keywords

Adobe PhotoshopAdventuresArabicC++CommunicatorComputer HardwareContent EditorE-commerceEditorialEnglishHard WorkerHard WorksHardwareITIT Help DeskIT, Windows Installation, Software Solution,Information TechnologyInternetInvestment BankingMS OfficeMicrosoft OfficeNewtworkingPetsPharmaceuticalsPlannerProblem SolverSalesSoftware DevelopmentSoftware InstallingSoftware TechnologiesTeam PlayerTravelingWindows 7,8,10Writing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

MS Office

MS Office

: Expert

: High

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Hardware

Computer Hardware

: Expert

: Extreme - I love it!

:

More than 7 years

Software installing

Software installing

: Advanced

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

1-3 years

Fields of Expertise

hardware

hardware

: Advanced

: Extreme - I love it!

:

1-3 years

windows 7,8,10

windows 7,8,10

: Intermediate

: High

:

Less than 1 year

IT, Windows installation, Software solution,

IT, Windows installation, Software solution,

: Intermediate

: Extreme - I love it!

:

1-3 years

newtworking

newtworking

: Beginner

: High

:

Less than 1 year

Key Skills

Planner, Communicator, Hard worker, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/

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