Basic Info

Ahmed Mohamed

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service Supervisor at Qatar Airways

Experience Details

Customer service Supervisor

Tourism/Travel

Experienced (Non-Manager)

• Respond to customer’s complaints and escalations in DOH CC.
• Working as both reservations and FFP expert in DOH CC.
• Handling PFC.
• Assist and support all staff in DOH CC as well as QR network.
• Preparing the required management reports and analyzes.
• Train new and existing team members on QR product, policies and procedures,
• Work side by side with current team leaders for preparing monthly performance reports and providing feedback to agents.
• Coordinate with the Operations team to maintain staff attendance and adherence.
• Coordinating with IOC in handling flight interruptions and irregularities.
• Generate revenue and take all possible measures to avoid loss of revenue.


Company Details

Qatar Airways (multinational)

Doha, Qatar

More than 1000 employees

Airlines/Aviation

www.qatarairways.com

Jan 2014 to present (3 years 9 months)
Customer service senior agent at ASE (Aero service Egypt)

Experience Details

Customer service senior agent

Tourism/Travel

Experienced (Non-Manager)

• Checked in passengers and distribute boarding passes
• Monitor compliance with size limitation guidelines for the carry-on baggage program.
• Issued travel and hotel vouchers for passengers on overbooked and canceled flights.
• Explained airline policies regarding purchases, cancellations, and transfers.
• Processed reservations, coordinated stand-by, and monitored cabin availability
• Instruct passengers on all safety and emergency procedures and answer any questions.


Company Details

ASE (Aero service Egypt) (multinational)

Cairo, Egypt

More than 1000 employees

Airlines/Aviation

http://asegrp.aero

May 2012 to Jan 2014 (1 year 8 months)
Airline Ticketing officer at Kuwait airways

Experience Details

Airline Ticketing officer

Tourism/Travel

Entry Level

• Answer telephone inquiries to book reservations on multiple airlines.
• Correct errors in ticket purchases and account information.
• Resolve issues in a timely manner and escalate customers in need of further help.
• Train and mentor new agents on procedures and customer service protocols.
• Maintain calm and collected attitude in all situations.
• Explained airline policies regarding purchases, cancellations, and transfers.


Company Details

Kuwait airways (multinational)

Cairo, Egypt

More than 1000 employees

Airlines/Aviation

www.kuwaitairways.com

Jul 2010 to Mar 2012 (1 year 8 months)

Achievements


More than 5 certificates for best customer experience


4 times best seller in Qatar airways

Education

BSc in Tourism/Travel

Education Details

BSc

Tourism/Travel

Al-Minya University, Egypt

C / Good / 65 - 75%

N/A

N/A

Al-Minya University
2006 - 2010

Certifications

ICDL
Jun 2010

Certificate details

ICDL

Jun 2010

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Amadeus

Jul 2010

Amadeus Egypt

N/A

Training/Course Details

Amadeus advance

Jan 2014

Qatar airways

N/A

Training/Course Details

Fares and pricing

Apr 2015

Qatar airways

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

ASE (Aero Service Egypt)Airline IndustryAirline Ticketing OfficerAirlinesAmadeusAmadeus AdvanceAmadeus Reservation SystemArabicAviationCreativeCustomer ServiceCustomer Service Senior AgentCustomer Service SupervisorEnglishFares And PricingHard WorkerICDLKuwait AirwaysLeaderMicrosoft OfficeOrganizerProblem SolverQatar AirwaysSwimmingTourismTourism/TravelTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Amadeus

Amadeus

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Airline industry

Airline industry

: Expert

: Extreme - I love it!

:

More than 7 years

Amadeus reservation system

Amadeus reservation system

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Creative, Organizer, Problem Solver

Online Presence

https://www.linkedin.com/in/Ahmed-khamishttps://www.facebook.com/Ahmedkhamis01

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