Basic Info

Ahmed Ibrahim

3 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Salesman at Ranen company

Experience Details

Salesman

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Ranen company

Cairo, Egypt

More than 1000 employees

Retail, Electronics and Semiconductors

N/A

Jul 2016 to present (1 year 5 months)
Account advisor Etisalat U.A.E Mobile services at Raya contact center

Experience Details

Account advisor Etisalat U.A.E Mobile services

Customer Service/Support

Experienced (Non-Manager)

Handling inquires of the customers over the phone & the calls cover both technical and non-technical inquires in both English & Arabic languages for the U.A.E residents.


Company Details

Raya contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Business Services - Other

N/A

Mar 2017 to present (9 months)
Customer advisor at Raya contact center

Experience Details

Customer advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Mar 2017 to present (9 months)
Customer advisor at Raya contact center

Experience Details

Customer advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Mar 2017 to present (9 months)
Sauté cooker at Americana

Experience Details

Sauté cooker

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

N/A


Company Details

Americana (multinational)

Giza, Egypt

More than 1000 employees

Food Services/Restaurants/Catering

N/A

Aug 2014 to Feb 2015 (6 months)
Employee at El Tarek

Experience Details

Employee

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

El Tarek

Giza, Egypt

1-10 employees

Travel and Tourism

N/A

Sep 2014 to Feb 2015 (5 months)
Employee at Joumana Tours

Experience Details

Employee

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Joumana Tours

Cairo, Egypt

11-50 employees

Airlines/Aviation

N/A

Mar 2013 to Sep 2013 (6 months)
Worker on production line at Unionaire

Experience Details

Worker on production line

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Unionaire

Giza, Egypt

More than 1000 employees

Electronics and Semiconductors

N/A

Mar 2012 to Jul 2012 (4 months)

Achievements


I had achieved English conversation course in reach out academy

Education

Vocational in customer advisor

Education Details

Vocational

customer advisor

Raya contact center, Egypt

A / Excellent / 85 -100%

N/A

N/A

Raya contact center
2017 - 2017
bsc in management information systems

Education Details

bsc

management information systems

Pharaohs Higher Institute for Computers and Information Administration, Egypt

C / Good / 65 - 75%

N/A

N/A

Pharaohs Higher Institute for Computers and Information Administration
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Impapa Military Secondary School

Egypt

2001

C / Good / 65 - 75%

N/A

Impapa Military Secondary School
2001

Certifications

Certificate details

Amadeus ticketing course

Oct 2013

75 out of 100

N/A

N/A

Amadeus Egypt

N/A

Training and Courses

Training/Course Details

Amadeus, Conversion course

Sep 2012

Amadeus Egypt, A.U.C

N/A

Training/Course Details

customer advisor

Jun 2017

Raya contact center

N/A

Training/Course Details

English Conversation Course

Sep 2017

Reach out academy

I attended English Conversation Course & I passed to the next level

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

Account Advisor Etisalat U.A.E Mobile ServicesAirlinesAmadeusAmadeus Ticketing CourseAmadeus, Conversion CourseAmericanaArabicAviationBusiness DevelopmentBusiness Services - OtherCall CenterCateringCbcmChattingCimConsumer ServicesCookingCustomer AdvisorCustomer ServiceCustomer SupportElectronics And SemiconductorsEmployeeEnglishEnglish Conversation CourseFoodFood ServicesFrienshipHandles StressHard WorkerHelping The PeopleHospitalityLeaderManagement Information SystemsMicrosoft ExcelMicrosoft WordMoviesOkmPlannerRaya Contact CenterReadingRestaurantsRetailSalesSalesmanSaut CookerSocialSupportTeachingTourismTravelTravel And TourismWorker On Production Line

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

cim

cim

: Expert

: Extreme - I love it!

:

Less than 1 year

okm

okm

: Expert

: Extreme - I love it!

:

Less than 1 year

cbcm

cbcm

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Amadeus

Amadeus

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft word

Microsoft word

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer support

customer support

: Advanced

: Extreme - I love it!

:

Less than 1 year

call center

call center

: Advanced

: Extreme - I love it!

:

Less than 1 year

Teaching

Teaching

: Intermediate

: High

:

Less than 1 year

Key Skills

Leader, Planner, Hard worker, Social, Handles Stress

Online Presence

https://m.facebook.com/profile.php?tsid=0.2661227360361642&source=typeaheadAhmed_iali@rayacorp.com0109 238 2732 Whatsapp

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