Basic Info

Ahmed Ali

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Assistant Product Manager at ECS Distribution

Experience Details

Assistant Product Manager

Sales/Retail, IT/Software Development

Experienced (Non-Manager)

​* Help in motivating ​product management , to drive​ ​Seagate sales through the Sales team
* Develop and implement strategies to manage and grow business (e.g., incremental and add-on sales, new customers)
* Create and execute detailed marketing plan for ​Seagate portfolio
* Coordinate and ensure the efficient management of stock control in relation to ordering, rotation, price protection, rebates, and reporting
​* Coordinate with the PM and Vendor Operations Manager to follow up all the claims, rebates, MDFs, programs, SPAs, targets, price protections and vendor related operations.
* Work with a primary focus of building and maintaining client relationships with existing customers
* Work on opportunities with partners and account-assigned sales associates to lead educational sessions with the customer and support closing deals.
* Develop and maintains a detailed understanding of their ​Seagate technology or category segment and its associated key competitive products including life cycles pricing programs and technology advantages​.
​* Follow up on Seagate SPP Programs, maintaining direct contact with the customers, to ensure their maximum benefit from the program.
* Weekly Report on Market Status including: Brand perception, products movement by SKU, competition analysis, dealers and customers issues and concerns, market trends and suggestions to improve the sales.
​* Suggest and follow up the marketing activities for Seagate.
* Suggest and follow up ECS Programs and offers for the customers.​


Company Details

ECS Distribution

Cairo, Egypt

101-500 employees

Computer Hardware, Information Technology Services, Consumer Electronics

http://www.ecs-distribution.com

Jun 2015 to present (1 year 6 months)
Sales Representative -Showroom " Band: D" at IKEA Group

Experience Details

Sales Representative -Showroom " Band: D"

Sales/Retail

Experienced (Non-Manager)

- Establish rapport and credibility in assisting customers to purchase the company’s product range whilst maintaining the company’s standard of merchandising and ensuring stock availability to achieve sales target set by the company by going the extra mile to exceed expectations.
* My Job Responsibilities:

- Promote the sales of products by spotting and seizing sales opportunities, offering alternative solutions to customers needs and suggesting add on sales in order to achieve the established sales target.
- Suggest means of improving sales to his/her supervisor as well as determine “slow moving” or “non-selling” items and suggest sales action.
- Be aware of developments in the local market by being attentive to information given by customers; be aware of advertisements and promotions in the media and make scheduled market visits to maintain the company’s competitive advantage and to properly advise customers.
- Review daily stock level on all products in his assigned area and recommends order quantities to the Shopkeeper.
- Coordinates with Logistics team for information pertaining to stocks in his assigned area.
- Conduct a daily detailed inspection of his assigned area so as to review the availability and positioning of price labels, product information tags and other communication media.
- Review daily stock level on all products in his assigned area and recommends orders to the Shopkeeper.
- Determine the customers’ requirements, and make appropriate suggestions accordingly
- Maintain contact and advice customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales.


Company Details

IKEA Group (multinational)

Cairo, Egypt

501-1000 employees

Furniture

www.Ikea.eg.com

Dec 2013 to Jul 2015 (1 year 7 months)
Exchange & Refund Assistant "Band: C" at IKEA Group

Experience Details

Exchange & Refund Assistant "Band: C"

Sales/Retail

Experienced (Non-Manager)

- To operate the Exchange & Refund Desk in the store in day to day function. It is the overall responsibility of the JH to take decisions regarding any exchange or refund, and solve any problems so as to provide a positive customer service experience in the Exchanges & Refund area to strengthen IKEA’s position as the best home furnishings store
Key Account abilities:

- To ensure that the customers who come to the Returns & Exchange desk perceive the policy as generous and the procedure quick and easy.
-To be able to use their judgment to handle specific problems with common sense, thereby ensuring a satisfied customer who will come back. Thus, by providing excellent customer service the JH guides his team in using the opportunity to regain potentially lost customers.
- Handle customer in positive and fair manner as they have an important role in regaining potentially lost customers.To be responsible in handling returns and exchange issues. Based on his/her judgment, experience and authority given by the management the JH may make exceptions with the purpose of retaining a customer or redressed of genuine grievance.
- To be involved in the training and development and looks after all aspects that affects their day to day performance and is responsible for their annual appraisal.
- To use the information from Returns& Exchange desk to detect and act upon or report to the management about a product fault, safety problem or transportation problem Prepare daily / weekly / monthly reports of transactions at the returns & Exchange desk.


Company Details

IKEA Group (multinational)

Cairo, Egypt

501-1000 employees

Furniture

www.Ikea.eg.com

Jun 2013 to Dec 2013 (6 months)
Assistant Branch Manager For Customer Service at Food industries (Ragab Sons)

Experience Details

Assistant Branch Manager For Customer Service

Hospitality/Hotels/Food Services

Senior Management (e.g. VP, CEO)

-Handling customers complains.
-Write Reports about customer needs and customer complains.
-Conduct surveys.
- Follow-up and training of staff appearance and personal hygiene and how to deal with the client.


Company Details

Food industries (Ragab Sons)

Cairo, Egypt

501-1000 employees

FMCG

N/A

Jan 2012 to Jun 2013 (1 year 5 months)
Customer Service Agent (intern) at Vodafone Egypt

Experience Details

Customer Service Agent (intern)

Customer Service/Support

Entry Level

§ Provide Vodafone Egypt High


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

www.Vodafone.eg.com

May 2012 to Aug 2012 (3 months)
Accountant (intern) at United group for medical equipments

Experience Details

Accountant (intern)

Accounting/Finance

Student

N/A


Company Details

United group for medical equipments

Cairo, Egypt

101-500 employees

Healthcare and Medical Services

N/A

Jul 2010 to Nov 2010 (4 months)
Customer service (intern) at Bank du caire

Experience Details

Customer service (intern)

Banking

Student

N/A


Company Details

Bank du caire

Cairo, Egypt

More then 1000 employees

Banking

N/A

Jul 2009 to Oct 2009 (3 months)
Teller (intern) at Bank du caire

Experience Details

Teller (intern)

Banking

Student

N/A


Company Details

Bank du caire

Cairo, Egypt

More then 1000 employees

Banking

N/A

Jul 2008 to Oct 2008 (3 months)

Achievements


Exceeded expectations in my personal performance at Ikea in November 2014


First Participated in the build up of IKEA Cairo which is the biggest store in Africa and the first store in middle east and the first store in Egypt. - Participated in the build up of ACE Hardware which is the first store in Egypt. - Played at Al Ahly club for 3 years.

Education

College Diploma in accounting

Education Details

College Diploma

accounting

faculty of commerce Ain shams university, Egypt

C / Good / 65 - 75%

accounting

accounting

faculty of commerce Ain shams university
2008 - 2012
College Diploma in Literally

Education Details

College Diploma

Literally

el kobba secondary school, Egypt

A / Excellent / 85 -100%

Literally

N/A

el kobba secondary school
2005 - 2008
High School - Other

High School Details

Other

elkoba

Egypt

2008

C / Good / 65 - 75%

N/A

elkoba
2008

Certifications

Certificate details

principles Of Banking Operations

Oct 2012

95 out of 100

N/A

953690

Egyptian Banking Institute

N/A

Active Selling
Aug 2014

Certificate details

Active Selling

Aug 2014

N/A

N/A

N/A

Al Futtaim Training Centre

N/A

Certificate details

Problem Resolution skills

Nov 2014

N/A

N/A

N/A

Al Futtaim Training Centre

N/A

Training and Courses

Training/Course Details

Principles of Banking Certificate at Egyptian Banking Institute (EBI)

Jul 2012

egyptian banking institute

everything about banking fields.....

Training/Course Details

Computer _Based Accounting (Quick books_Peashtree_commerical Excel)

Jul 2012

syllabus academy

Quick books Peashtree commerical Excel

Training/Course Details

English course

Jan 2011

MODLI

languages course

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

AccountantAccountingActive SellingAdaptiveArabicAssistant Branch Manager For Customer ServiceAssistant Product ManagerBankingBusiness DevelopmentComputer HardwareComputer _Based Accounting (Quick Books_Peashtree_commerical Excel)Consumer ElectronicsCreativeCustomer ServiceCustomer Service AgentEnglishEnglish CourseEnthusiasmExchange & Refund Assistant "Band: C"FMCGFinanceFlexibleFood ServicesFurnitureHardwareHealthcare And Medical ServicesHospitalityHousewareIKEA GroupITInformation Technology ServicesInsuranceInterior DesignInternet SearchLeaderLearningLiterallyMicrosoft OfficeMicrosoft WordNavigationPrinciples Of Banking Certificate At Egyptian Banking Institute (EBI)Principles Of Banking OperationsProblem Resolution SkillsProblem SolverProduct ManagementRetailSalesSales Representative -Showroom " Band: D"Software DevelopmentSupportTeam PlayerTeam WorkTelecommunicationsTellerVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

navigation

navigation

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

hardware

hardware

: Expert

: Extreme - I love it!

:

Less than 1 year

furniture

furniture

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Expert

: Extreme - I love it!

:

Less than 1 year

Houseware

Houseware

: Expert

: Extreme - I love it!

:

Less than 1 year

Product Management

Product Management

: Expert

: Extreme - I love it!

:

1-3 years

interior design

interior design

: Expert

: High

:

Less than 1 year

accounting

accounting

: Advanced

: High

:

Less than 1 year

computer hardware

computer hardware

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Creative, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/ahmed-hassan-2a583a96?trk=hp-identity-name

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