Basic Info

Ahmed Hassan

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Welcome Call Advisor- Sales operation at OSN

Experience Details

Welcome Call Advisor- Sales operation

Sales/Retail

Experienced (Non-Manager)

1-handle a Welcome Calls regional in Core, Discounted ,Emerging markets. 2- Data entry.
3- handle Welcome calls and new subscriptions as otherwise off board over mailbox, communicate with Sales operation issues and feedback -
4- activate subscriptions as a new sale.


Company Details

OSN (multinational)

Giza, 6 October, Egypt

More than 1000 employees

Entertainment

www.OSN.com

Feb 2016 to present (10 months)
Senior Back Office at Bee Smart Payment Solution

Experience Details

Senior Back Office

Administration

Senior Management (e.g. VP, CEO)

Senior back office handle many tasks such as:
1- handle complaint that over marketing mailbox feedback to solve agents problem.
2- handle many reports as a business analyst , extract reports. ( Excel 2010)
3- handle complaints that we received from Orange store managers.
4- handle incident internal and external.
5- communicate the updates or new launch with another departments.
6- create Staff newsletter & presentations


Company Details

Bee Smart Payment Solution

Maadi, Cairo, Egypt

101-500 employees

Alternative Medicine , Financial Services

www.bee.com.eg

Mar 2013 to Feb 2016 (2 years 11 months)
Dealer Contact Center Rep. at Vodafone

Experience Details

Dealer Contact Center Rep.

Customer Service/Support

Experienced (Non-Manager)

1- handle MNP request.
2- create VF products & ADSL requests.
3- Confirm data for sim swap.
4- confirm transactions done from Dealer to CST and from Dealer to Dealer.
5- convert new and old lines from pre to Postpaid and from post to prepaid.
6- handle indirect sales mail box
7- mange the floor requirements.


Company Details

Vodafone (multinational)

Giza, 6 October, Egypt

More than 1000 employees

Consumer Services

www.vodafone.com.eg

Nov 2009 to Jan 2013 (3 years 2 months)
Receiving host at Villa 55

Experience Details

Receiving host

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

1- handle booking and reservation
2- Communicate with Egyptian and foreigners customers to give them highest standard quality for foods, drinks, guide for villa features & offer to do the best service.
3- responsibility about public relations of Villa 55


Company Details

Villa 55

Maadi, Cairo, Egypt

51-100 employees

Food and Beverage Production

https://www.facebook.com/restaurant.cafe.pub55/?rf=153319301382178

Feb 2008 to Dec 2009 (1 year 10 months)

Achievements


I have achievements as a Dealer Contact Center Rep. at Vodafone (2009 - 2013) as following:
promoted to be DCC Rep. as a horizontal promotion from front line team , achieved best quality of service 98% and KPI numbers as employee of the month.


I have achievements as Receiving host at Villa 55 (2008 - 2009) as I shared to attend biggest numbers of guests and shared to achieved biggest sales volume ever in 2009 as Villa located in 9 ST. in Maadi


I have achievements as Senior Back Office at Bee Smart Payment Solution (2013 - 2016) as following : - achieved the required KPI 99.5% and last feedback arrived at maturity level. shared with many projects such as : OSN, GPS, SST, VF prepaid activation, Agent android application, Telecom Egypt. - investigate , designee , test new services to be ready for launch. - enabled another service provider "Rixty.com" instead of 2m Co. and set agreement with business development department, and drafting sketches , notes after every team meeting. - got many certificates silver and gold many times during 3 years as best employee from 2013 till 2016. - create many presentations according to the master slide that agreed. - create schedule , reports , handover , newsletter.

Education

Bachelor of Law in public law

Education Details

Bachelor of Law

public law , international law

Faculty of Law, Cairo university, Egypt

C / Good / 65 - 75%

civil , criminal , international and economical law.

N/A

Faculty of Law, Cairo university
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman

Egypt

2004

B / Very Good / 75 - 85%

N/A

Orman
2004

Certifications

Certificate details

Ground Work Written translation and Print Media translation

Jan 2003

B+ out of A+

http://N/A

N/A

AUC

translate newspaper , subtitling of movies , politics , news ,sports , law.

Gold
Jan 2013

Certificate details

Gold

Jan 2013

99.5 out of 100

http://N/A

99.5%

Bee smart payment solution

last feedback that arrived at maturity level.

Training and Courses

Training/Course Details

Microsoft Excel 2010

Dec 2015

Education Yat

create report ,extract data, handle the business analysis.

Training/Course Details

GPS locator

Oct 2015

Bee Smart Payment Solution

Determine the most important places and important sites and estimate its coordinates along the lines displayed using the technological applications over the Internet lines

This profile is fresh!
Last update 9 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdobe FlashAlternative MedicineAnalyticalBack OfficeBusiness AnalyticsBusiness DevelopmentChocolateCoffeeConsumer ServicesCreativeCustomer ServiceDealer Contact Center Rep.EnglishEntertainmentFinancial ServicesFood And Beverage ProductionFood ServicesFrenchFriendsGPSGPS LocatorGoldGround Work Written Translation And Print Media TranslationHospitalityInitiativeInternational LawInternet SearchMicrosoft Excel 2010Microsoft OfficeOSNOrganizerPlannerPlaystationPublic LawReceiving HostRetailSalesSenior Back OfficeSupportTravelVodafoneWelcome Call Advisor- Sales Operation

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Adobe Flash

Adobe Flash

: Advanced

: High

:

3-5 years

GPS

GPS

: Advanced

: High

:

1-3 years

Fields of Expertise

back office

back office

: Advanced

: Extreme - I love it!

:

1-3 years

business analytics

business analytics

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Planner, Creative, Initiative, Organizer

Online Presence

https://touch.www.linkedin.com/?sessionid=6595204299620352&trk=nav_responsive_tab_profile_pic&redirectUrl;=#profile/AAIAABOcYrIB2-GGm00-O8b8N9pz9deUvFEfOus&spcon=profile&voyurl=https://www.linkedin.com/m/profile/AAIAABOcYrIB2-GGm00-O8b8N9pz9deUvFEfOus?seshttps://www.facebook.com/bicchou86https://twitter.com/ahmedbicchou

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