Basic Info

Ahmed Saad

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Retail Senior Sales & Customer Service at Vodafone

Experience Details

Retail Senior Sales & Customer Service

Sales/Retail, Administration, Customer Service/Support

Experienced (Non-Manager)

▪ Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual’s targets.
▪ Greet the customer on counter with warmth, courtesy & personalized greeting.
▪ Fulfilling the customer need with speed & simplicity, Handle customers' inquiries & complaints in a positive manner.
▪ Ensure that the customer got all the needed service before leaving the counter.
▪ Provide strong & updated product knowledge & competition's offers awareness.
▪ Accurately handle cash.
▪ Accurately handle inventory.
▪ Full awareness with all retail applications (Siebel, Wincash, CCat, etc...)
▪ Interdepartmental communication to speed up the work's completion.
▪ Handling opening & end of day operation.
▪ Achieve sales and revenue targets.
▪ Achieve customer experience targets.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

http://www.vodafone.com.eg

May 2014 to present (3 years 3 months)
Administrative Coordinator at ITI - Helwan University

Experience Details

Administrative Coordinator

Administration, Training/Instructor, Education/Teaching

Entry Level

▪ Providing course promotion and recruitment in conjunction with the Faculty Office.
▪ Working closely with students and Instructors.
▪ Overseeing administration of student progress.


Company Details

ITI - Helwan University

Cairo, Egypt

101-500 employees

Education, Training and Coaching

N/A

Jul 2012 to May 2014 (1 year 10 months)
Customer Service and Customer Support Representative at OneCard

Experience Details

Customer Service and Customer Support Representative

Customer Service/Support, Administration

Entry Level

▪ Handle all incoming calls and chats of the call center.
▪ Handle outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls.
▪ Provide proper information to customers with complete & comprehensive understanding of Onecard
Products & Services and Policies & Procedures.
▪ Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development.
▪ Contribute to the Up selling of Onecard Products and Services.


Company Details

OneCard

Cairo, Egypt

101-500 employees

Banking, Consumer Services , Financial Services

www.onecard.net

Oct 2011 to Jun 2012 (8 months)
Customer Service and Call Center Agent at Mobinil (Orange)

Experience Details

Customer Service and Call Center Agent

Customer Service/Support, Administration

Entry Level

▪ Handle all incoming calls of the call center.
▪ Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
▪ Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc).
▪ Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc).
▪ Escalate problems, report suspected fraud and provides relevant feedback to the right channels.


Company Details

Mobinil (Orange) (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.orange.eg

May 2010 to Aug 2011 (1 year 3 months)
Accountant at Mr.Diab Legal Accountant Office

Experience Details

Accountant

Accounting/Finance, Administration

Entry Level

Administrate accounting projects, Documentations and reports of several companies and corporations under the supervision of Mr.Diab.


Company Details

Mr.Diab Legal Accountant Office

Cairo, Egypt

11-50 employees

Accounting and Auditing Services

N/A

Oct 2009 to May 2010 (7 months)

Education

Faculty of Commerce – Accounting Department in Accounting

Education Details

Faculty of Commerce – Accounting Department

Accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El manara language school

Egypt

2003

B / Very Good / 75 - 85%

N/A

El manara language school
2003
This profile is fresh!
Last update 7 days ago.

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Profile Skills and Keywords

AccountantAccountingAccounting And Auditing ServicesAdministrationAdministrative CoordinationAdministrative CoordinatorArabicBankingBusiness DevelopmentCall Center AgentConsumer ServicesCustomer ServiceCustomer Service And Call Center AgentCustomer Service And Customer Support RepresentativeCustomer-orientedEducationEnglishFinanceFinancial ServicesHard WorkerInsuranceLeaderMicrosoft Office ProgramsMobinil (Orange)MusicPersistentRetailRetail Senior Sales & Customer ServiceSalesSiebelSocial NetworksSupportTeam PlayerTelecommunicationsTraining And CoachingVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Social Networks

Social Networks

: Expert

: Extreme - I love it!

:

5-7 years

Siebel

Siebel

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office Programs

Microsoft Office Programs

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Administrative Coordination

Administrative Coordination

: Expert

: Extreme - I love it!

:

1-3 years

Call Center Agent

Call Center Agent

: Advanced

: High

:

1-3 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Customer-oriented, Persistent, Team Player

Online Presence

https://www.linkedin.com/in/ahmed-hanafy-saad-40188394

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