Basic Info

Ahmed Ghieta

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Property Advisor at Bluemoon Properties

Experience Details

Property Advisor

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Bluemoon Properties

Cairo, Egypt

11-50 employees

Construction - Residential & Commercial/Office, Real Estate/Property Management

N/A

Jul 2016 to present (5 months)
TNPS Senior Specialist at Vodafone Egypt

Experience Details

TNPS Senior Specialist

Customer Service/Support, Administration, Business Development

Experienced (Non-Manager)

Offering World Class Customer Experience:
Act as an account manager/Focal point to all customers inquiries/requests E2E supporting customers with all different segments such as Enterprise (SOHO, SME, TCA, VGE, L552) & Consumer (Platinum, Premium, High, COMED).



Being a Vodafone Advocate:
Recommending all different & available services & products based on customers’ needs and requirements and be a driver for customer satisfaction & loyalty.
Using all necessary skills & techniques that would change the customers experience from detractor to promoters.
Ensure that all complaints are received and handled efficiently in a way that exceeds our customers' expectations.
Analyze and solve customer complaints using “customer’s eyes” and find the right balance with the need to improve and sustain business profitability.
Communication:
Communicating effectively with all internal & external parties in a highly professional manner to assure speedy handling for customer complaints both individually and globally.
Working closely with technology team handling technical issues for customers for individually and globally.
Working closely with Fraud team for handling confidentiality cases and ownership dispute cases.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Sep 2014 to Jul 2016 (1 year 10 months)
Premium Sr. Representative at Vodafone Egypt

Experience Details

Premium Sr. Representative

Customer Service/Support

Experienced (Non-Manager)

1. Offer superior quality of service to Vodafone Egypt Premium/ Platinum Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction.
2. To effectively act as a front line interface with Premium/ Platinum customers, by handling off board activities that require interaction and follow up.
3. Providing Premium/ Platinum customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue.
4.Handle and retain all the customers’ complaints within the SLA.
5.Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner
6.Communicating effectively with all departments of the Vodafone business that he/she will need to engage to deliver on operational or project implementations


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

www.vodafone.com

Jun 2013 to Sep 2014 (1 year 3 months)
High Value CC Adviser at Vodafone Egypt

Experience Details

High Value CC Adviser

Customer Service/Support

Entry Level

High Value CC Adviser leading 15 team member to achieve customer satisfaction and need's

Handling Customers Complains to assure the Image of the company Remains the Best in the Market.

Joined the Top complaints team which is trusted to deal with high value customers to solve their problems and inquires

Awarded Vodafone Hero For August due to successful story


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Apr 2012 to Jun 2013 (1 year 2 months)

Education

Bachelor's Degree in Accounting & Administration

Education Details

Bachelor's Degree

Accounting & Administration

Modern Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Academy
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

port said high school

Egypt

2008

B / Very Good / 75 - 85%

N/A

port said high school
2008

Training and Courses

Training/Course Details

Customer Care Academy

Jan 2013

Vodafone Egypt

N/A

Training/Course Details

TNPS Development Program

Sep 2014

Vodafone Egypt

N/A

Training/Course Details

CXX Program (Customer eXperience eXcellence)

May 2015

Vodafone Egypt

N/A

Training/Course Details

Anti-Fraud Training

Feb 2015

Vodafone Egypt

N/A

Training/Course Details

Auditing & Quality Control

Jan 2015

Vodafone Egypt

N/A

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

Accounting & AdministrationAdministrationAnalyticalAnti-Fraud TrainingArabicAuditing & Quality ControlBusinessBusiness DevelopmentBusiness PlanningBusiness-orientedCRMCXX Program (Customer EXperience EXcellence)CampingCommunicatorCompetitive AnalysisComputer SkillsConstruction - Residential & CommercialCustomer Care AcademyCustomer ExperienceCustomer ServiceDetails-orientedEnglishHigh Value CC AdviserInternetLeaderManagementMarketingMicrosoft ExcelMicrosoft OfficeOfficePremium Sr. RepresentativeProcess EnhancementProperty AdvisorProperty ManagementQuality AssuranceQuality ControlReadingReal EstateRetailRetentionRunningSalesSocial MediaSupportSwimmingTNPS Development ProgramTNPS Senior SpecialistTeam LeadershipTelecommunicationsVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Internet

Internet

: Expert

: High

:

3-5 years

Customer Service

Customer Service

: Expert

: Little

:

3-5 years

Computer Skills

Computer Skills

: Expert

: High

:

3-5 years

Social Media

Social Media

: Advanced

: High

:

1-3 years

Business Planning

Business Planning

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Quality Assurance

Quality Assurance

: Intermediate

: High

:

1-3 years

Quality Control

Quality Control

: Intermediate

: Medium

:

1-3 years

Management

Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Beginner

: Medium

:

Less than 1 year

Marketing

Marketing

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Little

:

3-5 years

Retention

Retention

: Advanced

: Medium

:

1-3 years

CRM

CRM

: Intermediate

: Medium

:

1-3 years

Customer Experience

Customer Experience

: Intermediate

: Medium

:

1-3 years

Team Leadership

Team Leadership

: Intermediate

: Extreme - I love it!

:

1-3 years

Competitive Analysis

Competitive Analysis

: Intermediate

: High

:

1-3 years

Quality Assurance

Quality Assurance

: Intermediate

: High

:

1-3 years

Process Enhancement

Process Enhancement

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Leader, Business-oriented, Communicator, Details-oriented

Online Presence

https://eg.linkedin.com/in/ahmed-ghieta-28416573https://www.facebook.com/ahmed.kingsize2012

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