Basic Info

Ahmed gamal

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Specialist at Auto Egypt For Trading " Nissan "

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Auto Egypt For Trading " Nissan "

Cairo, Egypt

501-1000 employees

Automotive

N/A

Jul 2016 to present (5 months)
IT Help Desk TeamLeader at CompuMe

Experience Details

IT Help Desk TeamLeader

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

CompuMe (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services, Computer Software, Information Technology Services

http://compume.com.eg/

Apr 2015 to May 2016 (1 year 1 month)
IT Help Desk at Aftco Egypt

Experience Details

IT Help Desk

IT/Software Development

Entry Level

• Installation, configuration and maintenance of hardware and software components PCs, Printers and LAN Infrastructure installation, maintenance and upgrading
• Monitoring, administrating, supervising and performance tuning employees’ desktops and laptops
• Identify problems, evaluates alternatives, and implements effective solutions
• Microsoft applications and systems implementation and supporting
• Computer viruses and security.
• E-mail and internet programs
• Preparing technical reports for different IT Dept Information.
• Preparing the technical needs for every new comer.


Company Details

Aftco Egypt

Cairo, Egypt

N/A

Information Technology Services

N/A

Jan 2015 to Apr 2015 (3 months)
ADSL Technical support at TE-DATA

Experience Details

ADSL Technical support

IT/Software Development

Entry Level

•Adhere to their scheduled shifts within the set boundaries
•Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions
•Complete necessary documentation related to all transactions with minimal deviation
•Understand specific customer needs and offer the most suitable products / services
•Escalate customer complaints and queries wherever necessary, according to agreed SLAs
•Complete appropriate skill verification tests on time
•Keep self-updated on account products, offers and processes
•Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences


Company Details

TE-DATA

Giza, Egypt

More then 1000 employees

Internet/E-commerce

N/A

Sep 2014 to Dec 2014 (3 months)

Education

Bachelor's Degree in Communications

Education Details

Bachelor's Degree

Communications, Network

Modern Academy for engineering and technology, Egypt

A / Excellent / 85 -100%

N/A

my Ordinal is the 10th on the university

Modern Academy for engineering and technology
2009 - 2014

Certifications

CCNA
Nov 2014

Certificate details

CCNA

Nov 2014

945 out of 1000

N/A

N/A

Cisco

N/A

Certificate details

MCPS: Microsoft Certified Professional

Jul 2015

N/A

N/A

N/A

Microsoft

N/A

Certificate details

MCSA : Windows Server 2012

Jul 2016

N/A

N/A

N/A

Microsoft

N/A

Training and Courses

Training/Course Details

ccna security

Dec 2014

selfstudy

N/A

Training/Course Details

MCSE 2008& 2012

Aug 2015

Mahmoud Sarhan

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ADSL Technical SupportArabicAutomotiveCCNACcna SecurityCommunicationsCompuMeComputer SoftwareConcentrationCreativeE-commerceEnglishHard WorkerITIT Help DeskIT Help Desk TeamLeaderIT SpecialistInformation Technology ServicesInternetInternet ResearchLeaderMCPS: Microsoft Certified ProfessionalMCSA : Windows Server 2012MCSE 2008& 2012Microsoft OfficeNetworkNetworksPracticing SportProblem SolverReadingSoftware DevelopmentSupportiveSurfing On The InternetTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Networks

Networks

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

networks

networks

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Creative, Problem Solver, Supportive

Online Presence

https://www.facebook.com/Gemy92

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