Basic Info

Ahmed Shalaby

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Support Professional at Convergys Stream

Experience Details

Support Professional

Customer Service/Support

Experienced (Non-Manager)

 Support Professional in Convergys Stream – Account: Sirius(www.siriusxm.com) as an account resolution team (ART) Agent responsibilities were:
I. Customer Service
II. Resolving account issues on every aspect and first line retention.
III. Collection of past due accounts while insuring customer’s satisfaction.
IV. Sales and creating sales opportunities.
 Side Tasks :
• Acting as a supervisor.
• Coaching and training.


Company Details

Convergys Stream

Cairo, Egypt

More than 1000 employees

Business Services - Other, Outsourcing/Offshoring

www.convergys.com/

Sep 2010 to Sep 2015 (5 years)

Education

BSc in Faculty of Commerce, Accounting

Education Details

BSc

Faculty of Commerce, Accounting

Cairo University, Egypt

C / Good / 65 - 75%

Accounting Business Administration Management

N/A

Cairo University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

'Amr ibn al-'As

Saudi Arabia

2001

A / Excellent / 85 -100%

N/A

'Amr ibn al-'As
2001

Training and Courses

Training/Course Details

Support Professional Training

Nov 2010

Convergys Stream

N/A

Training/Course Details

Project management professional preparation course

Aug 2016

American Academy for Training courses Egypt (AATC)

Project management professional preparation course From American Academy for Training courses Egypt (AATC) In August 2016

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicArtBusiness Services - OtherCreativeCustomer ServiceDetails-orientedEnglishFaculty Of Commerce, AccountingHard WorkerInitiativeLiteratureMicrosoft ExcelMicrosoft WordMusicNegotiatorOffshoringOutsourcingProject Management Professional Preparation CourseSupportSupport ProfessionalSupport Professional TrainingTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Microsoft Excel

Microsoft Excel

: Beginner

: High

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Medium

:

5-7 years

Key Skills

Hard worker, Negotiator, Creative, Initiative, Details-oriented

Online Presence

https://www.facebook.com/AHMED.RYUhttps://twitter.com/AFaisalShalaby

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