Basic Info

Ahmed Ezz

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Cloud Operations Engineer at Raya Data Center

Experience Details

Cloud Operations Engineer

IT/Software Development

Entry Level

- Administer and Manage RDC Virtualization environments.
- Create new VMs , Migrate , clone and convert existing VMs.
- Create vStandard Switches.
- Check on Data Stores Consumption level and guarantee that it’s available and with no issues.
- Preform Hardening process and operation over different virtual machines.
- Create and assigning LUNs to different hosts on the SAN and NAS level.
- Support and administer over the production Storage Devices (VNX 5300 – HP P4300), and testing Storage Devices (Open filer – iOmega).
- Contact vendors in case of any HW or SW issues and troubleshooting (Redhat- cPanel – Vmware).
- Perform change management processes virtual hosting environment.
- Monitoring Data Center systems using PRTG and other monitoring tools.
- Escort Customers inside the Data center during the visits.
- Perform daily physical eye check.
- Notify customers by incidents relevant to their environments.
- Handle incidents with customers and provide all technical assistance.
- Provide RDC customers by a reason for outage report “RFO”.


Company Details

Raya Data Center

6th of October, Egypt

N/A

Information Technology Services, Information Technology Services

http://www.rayadatacenter.com/

Sep 2016 to present (3 months)
IT Support Engineer at Egypt Yellow pages

Experience Details

IT Support Engineer

IT/Software Development, Engineering - Telecom/Technology

Entry Level

- Installing and Configuring Windows Servers.
- Responsible for Company’s Network Infrastructure.
- Managing and Configuring Juniper Firewall Policies, Rules and Routing zones.
- Managing File Servers and Access Permissions on folders and files.
- Managing and Configuring PBX Panasonic Infrastructure.
- Managing Network Switches including Cable Management.
- Monitoring and Managing Company’s ADSL and Leased Lines.
- Taking Purchasing Decisions depending on Company’s Needs.
- First Contact Person For Managing IT Infrastructure For All 11 Company’s Branches Including Planning, Decision Making, Emails, Personal Actions and IT Supporting.
- Providing IT Technical Support for Yellow Pages Head Office.
- Technical Consultant for Mr. Marc Lambert – General Manager Director- and Mr. Lars Moury – Sales Director- .
- Reporting to General Manager IT Systems and Infrastructure.
- Allocating Budget for Company’s Branches.
- Rapidly establishing a good working relationship with Teammates and other professionals.
- Testing and evaluating new technology.


Company Details

Egypt Yellow pages (multinational)

Cairo, Egypt

101-500 employees

Consumer Services , Marketing and Advertising

N/A

Apr 2014 to Sep 2016 (2 years 5 months)
IT Help Desk at Xceed Contact Center

Experience Details

IT Help Desk

IT/Software Development, Engineering - Telecom/Technology

Entry Level

- Provide helpdesk support and resolve problems to the end user
- Opening Technical and Non-Technical Service Desk Tickets.
- Resetting user account passwords through Active Directory Users and Computers.
- Diagnose the incoming issue and escalate it to the responsible team.
- Providing support for IT Support Team as Extra Task.
- Maintain PCs
- Installing the appropriate OS on PCs through WDS.
- Maintain and install printers.
- Installing the appropriate Software For Company’s accounts.
- Reporting to Senior IT Support Engineer.


Company Details

Xceed Contact Center

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2014 to Apr 2014 (3 months)
HR Team Leader at ShababMisr Family (student activity)

Experience Details

HR Team Leader

Human Resources

Student

- Implementing a Team capable For Managing ShababMisr’s Human Recourses.
- Promote a Head for the Committee to Lead and manage in future.


Company Details

ShababMisr Family (student activity)

Cairo, Egypt

https://www.facebook.com/SMF.Egypt

Feb 2013 to Jun 2013 (4 months)
Networking WorkShop at COMET (student activity)

Experience Details

Networking WorkShop

IT/Software Development

Student

- Establishing, Managing & Troubleshooting a network between 16 or more PCs at COMET’s Annual Conferences.


Company Details

COMET (student activity)

Cairo, Egypt

https://www.facebook.com/COMET.cu

May 2013 to May 2013 (1 month)
Junior Dude Networking and Social Media at ZITIANS (student activity)

Experience Details

Junior Dude Networking and Social Media

IT/Software Development

Student

- Technical Support
- Managing Organization’s Events through Social Platforms (Facebook, Twitter and YouTube) with The Coordination of Nerds, Geeks and Ninjas.


Company Details

ZITIANS (student activity)

Cairo, Egypt

https://www.facebook.com/Zitians

Jan 2013 to May 2013 (4 months)
Sales & Marketing Specialist at Grand -IT- Training Center

Experience Details

Sales & Marketing Specialist

Marketing/PR/Advertising

Student

marketing planning and outdoor selling .


Company Details

Grand -IT- Training Center

Cairo, Egypt

1-10 employees

Education

N/A

Feb 2011 to May 2011 (3 months)
IT Team Leader at ShababMisr Family (student activity)

Experience Details

IT Team Leader

IT/Software Development

Student

- Plan settlement at the beginning of the year to achieve Committee’s vision and mission according to the strategic plan.
- Monitoring the performance of the Committee and sending the reports to the president.
- Managing Crisis.
- Photographic coverage of projects& events in Cairo University faculties, General meetings, Committee meetings & outings
- Promotional videos of the projects.
- Designing the brochures, logos and flyers of the projects based on the marketing plan with the coordination of the logistics team to form a promotional project plan.
- The organization's website and Face book events with the coordination of the HR team concerning the input data.
- Interviewing, selecting the committee members and increasing their capacity number.
- Monitoring and controlling their performance as a team and responsible for their development.


Company Details

ShababMisr Family (student activity)

Cairo, Egypt

https://www.facebook.com/SMF.Egypt

Jun 2009 to Feb 2011 (1 year 8 months)

Achievements


- Best Team Achiever for the Year 2015-2016
- Updating all network and PBX ports plan for the whole Head Office Building.
- Conducting IT Training Program for Existing Employees and New Comers on Google Apps, Security Awareness and some Technical issues.
- Building a New SQl-Server For Company’s Database on Hyper-V Environment.


- Preparing 125 PC for Du account by installing needed OS and Softwares on them within 2 days deadline.


Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Faculty of commerce english section Benha university, Egypt

Not specified

N/A

N/A

Faculty of commerce english section Benha university
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Sabaheen Lang. School

Egypt

2009

B / Very Good / 75 - 85%

N/A

El Sabaheen Lang. School
2009

Certifications

MCITP
Oct 2010

Certificate details

MCITP

Oct 2010

2477 out of 3000

N/A

D765-5893

Microsoft

Microsoft Certified IT Professional on Windows Server 2008

CEH v8
Mar 2015

Certificate details

CEH v8

Mar 2015

119 out of 125

N/A

ECC95056487319

EC-Counsel

Certified Ethical Hacking v8

Certificate details

RHCE -Red Hat Certified Engineer-

Sep 2016

N/A

N/A

N/A

Red Hat

N/A

Certificate details

VCA -Data Center Virtualization-

Sep 2016

N/A

N/A

N/A

VMware Certified Associate

Training and Courses

Training/Course Details

CCNA

Feb 2013

Resala Naser City

N/A

Training/Course Details

ComTIA A+

Jan 2009

Self study

N/A

Training/Course Details

ComTIA N+

Jan 2009

Self Study

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAdobe PhotoshopBasket BallBusiness PlannigCCNACEH V8Cloud Operations EngineerComTIA A+ComTIA N+CommunicatorConsumer ServicesDancingDesigningEducationEgypt Yellow PagesEnglishHR Team LeaderHard WorkerHuman ResourcesITIT Help DeskIT Support EngineerIT Team LeaderInformation Technology ServicesInitiativeInternet SearchJunior Dude Networking And Social MediaLeaderLinuxMCITPMarketingMarketing And AdvertisingMeditationMicrosoft OfficeMicrosoft WindowsNetworkingNetworking WorkShopRHCE -Red Hat Certified Engineer-Sales & Marketing SpecialistSoftware DevelopmentStrategic PlannigTeachingTeam PlayerTravellingTroubleshootingVCA -Data Center Virtualization-VMWareWindows Server 2008

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Beginner

: Intermediate

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

5-7 years

Windows Server 2008

Windows Server 2008

: Advanced

: Extreme - I love it!

:

1-3 years

Linux

Linux

: Intermediate

: Extreme - I love it!

:

Less than 1 year

VMWare

VMWare

: Intermediate

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Networking

Networking

: Advanced

: Extreme - I love it!

:

3-5 years

Troubleshooting

Troubleshooting

: Advanced

: Extreme - I love it!

:

More than 7 years

Teaching

Teaching

: Advanced

: Extreme - I love it!

:

1-3 years

Designing

Designing

: Intermediate

: Medium

:

1-3 years

Strategic Plannig

Strategic Plannig

: Intermediate

: Extreme - I love it!

:

1-3 years

Business Plannig

Business Plannig

: Intermediate

: Extreme - I love it!

:

1-3 years

Human Resources

Human Resources

: Beginner

: Extreme - I love it!

:

Less than 1 year

Marketing

Marketing

: Beginner

: High

:

Less than 1 year

Accounting

Accounting

: Little knowledge

: Little

:

Less than 1 year

Key Skills

Leader, Communicator, Hard worker, Initiative, Team Player

Online Presence

http://eg.linkedin.com/pub/ahmed-ezz/4b/611/361https://www.facebook.com/AhmedEzzshttps://twitter.com/AhmedEzzs

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