Basic Info

Ahmed Elmotany

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT_Help_Desk at Huawei

Experience Details

IT_Help_Desk

IT/Software Development

Entry Level


Working as a back-up IT Help desk specialist at "Huawei Company - Smart Village branch" for the account of “Global Knowledge” for professional development and Information Technology Training.
Installing Windows,Printers,Fix the problem of outlook,Join Domain,
Computer inventory work and fix the problem in the video conference,....


Company Details

Huawei

Giza, Egypt

501-1000 employees

Information Technology Services, Logistics and Supply Chain , Construction - Industrial Facilities and Infrastructure

www.Huawei.com

Jul 2017 to present (6 months)
Customer Support at Egysoft

Experience Details

Customer Support

Installation/Maintenance/Repair

Experienced (Non-Manager)


•Receiving client complaints.
•Reporting Complaints to Developer.
•Troubleshooting problems via internet using “Team viewer” ,Remote Access or in place.
•Installing windows and the setup of the Accounting program of “EgySoft ”on client machine, installing Database on server and making shortcuts in the others computers to run the program through the network.

•Updating and installing solutions at client Networks.

•At the beginning of each year, we receive the old databases to create backup for them, deleting all transactions and send the New Year Database to EgySoft clients.

•Once a year, conducting a visit to the Ministry of Investment for the commercial register renewal


Company Details

Egysoft

Cairo, Egypt

1-10 employees

Accounting and Auditing Services

N/A

Apr 2011 to Jun 2017 (6 years 2 months)

Achievements


I take The Alliance certificate when I was College De la Salle school

Education

MBA in Finished 4 terms

Education Details

MBA

Finished 4 terms

Ain Shams University, Egypt

B / Very Good / 75 - 85%

Analytical Economics,Operation Management,Financing,Statistics, Accounting ,Marketing and Observation Behavior,International Business,Strategic Management,Human Resource,Research Methods,Economics .

N/A

Ain Shams University
2014 - 2017
Bachelor's Degree in Computer science

Education Details

Bachelor's Degree

Computer science

Thebes Academy, Egypt

B / Very Good / 75 - 85%

Math,Electronic physics,Statistics,introduction to java, discrete structure,system analysis,file organization,prolog,computer graphic

The project is Islamic Inheritance using visual basic 6 and access

Thebes Academy
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College De La Salle

Egypt

1999

C / Good / 65 - 75%

I studied math,physic,chemistry, biology,geometry in french

College De La Salle
1999

Certifications

Toefel
Apr 2015

Certificate details

Toefel

Apr 2015

500 out of 677

N/A

N/A

center of public services and social development

The test of English language proficiency (TELP equivalent to toefel

ICDL
Mar 2011

Certificate details

ICDL

Mar 2011

N/A

N/A

N/A

Minister Of communication&information

Study word,excel.power point,access,windows

Certificate details

Alliance Francaise

Jun 1998

N/A

N/A

N/A

A certification in the french language

Training and Courses

Training/Course Details

java Standard edition

Oct 2016

Iteshare

Learning the concept of OOP ,Classes and Objects, Data Types ,methods, Inheritance, polymorphism and encapsulation and Interface.

Jobseeker photo

Profile Skills and Keywords

Accounting And Auditing ServicesAlliance FrancaiseArabicCar FieldCarsComputer ScienceConstruction - Industrial Facilities And InfrastructureCustomer ProblemsCustomer SupportCustomer-orientedEnglishFinished 4 TermsFootballFrenchGamesHard WorkerHistoryICDLITIT_Help_DeskInformation Technology (IT)Information Technology ServicesInstallationJavaJava Standard EditionLogistics And Supply ChainMBAMaintenanceMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOrganizerProblem SolverRepairSoftware DevelopmentSportSupportiveTeaching Word,excel, Power PointToefel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Advanced

: Intermediate

: Advanced

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Medium

:

5-7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

3-5 years

Microsoft Access

Microsoft Access

: Intermediate

: Medium

:

3-5 years

Information Technology (IT)

Information Technology (IT)

: Intermediate

: High

:

1-3 years

Java

Java

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

customer problems

customer problems

: Intermediate

: High

:

3-5 years

teaching word,excel, power point

teaching word,excel, power point

: Intermediate

: Medium

:

3-5 years

car field

car field

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Organizer, Problem Solver, Supportive

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