Basic Info

Ahmed Elmesiry

9 years

Giza, Egypt

Master's Degree

Experienced

Work Experience

Insurance Telesales Representative at Xceed contact center

Experience Details

Insurance Telesales Representative

Customer Service/Support

Entry Level

Duties and responsibilities (MetLife for Life insurance account )
• Generate and qualify leads through cold calling.
• Manage leads by tracking and following up on them.
• Conduct sales presentations and product demos over the phone
• Close sales and meet monthly sales goals in accordance with development plan.
• Produce activity reports.


Company Details

Xceed contact center

Cairo, Egypt

More than 1000 employees

Consumer Services

www.xceedcc.com

Oct 2015 to present (1 year 2 months)
Democracy School project coordinator at Egyptian Democratic Academy”EDA”

Experience Details

Democracy School project coordinator

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Support in marketing the program’s opportunities through different channels
• Screening, selecting and placing of trainers according to the programs’ specification
• Enhancing and developing effective up to date training methodologies
• Monitoring and evaluating the performance of trainers and feedback to them.
• Getting trainers’ feedback and analyze their suggestions
• Follow up on implementation process according to the guidelines with trainers
• Conduct the session outlines to meet with the learning outcomes.
• organizing all outreach workshops
• Handle logistics for training activities including venues and equipment.
• Manage training costs according to budget of the project.
• Conduct periodic spot checks to ensure proper documentation for program & data verification
• Reporting to the executive board and project manager about the project progression
• Determine the selective criteria to select the participants form applicants.
• Interviewing recruiting program’s targeted beneficiaries.
• Follow up with the participants.
• Follow up with Alumni after graduation.


Company Details

Egyptian Democratic Academy”EDA”

Cairo, Egypt

11-50 employees

Public Policy

N/A

Mar 2014 to Sep 2015 (1 year 6 months)
Media coordinator at Al sawt Al Hurr

Experience Details

Media coordinator

Education/Teaching, Project/Program Management, Media/Journalism/Publishing

Experienced (Non-Manager)

• Coordinate with speakers and external trainers
• Arranging logistics and coordinating for the Awareness outreach Series including sending notices to attendees (young journalists) to ensure attendance.
• Prepare periodic progress reports
• Manage training costs according to budget of the project with the program accountant
• Follow up with the attendees to compile the news which they edited after the outreaches


Company Details

Al sawt Al Hurr

Cairo, Egypt

1-10 employees

Training and Coaching

asahnetwork.org

Jul 2013 to Feb 2014 (7 months)
Director of branches at Egyptian Democratic Academy”EDA”

Experience Details

Director of branches

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Conducting collaboration agreements with local NGO's and political parties.
• Building and maintaining effective relationships with partners
• Monitoring and evaluation on the branches activities.
• Reporting monthly to the executive board about the branches activities.
• Offering recommendation trying to solve some obstacles facing the branches activities.


Company Details

Egyptian Democratic Academy”EDA”

Cairo, Egypt

11-50 employees

Public Policy

N/A

Jan 2013 to Jun 2013 (5 months)
Researcher, trainer, facilitator at Democracy school Project at Egyptian Democratic Academy”EDA”

Experience Details

Researcher, trainer, facilitator at Democracy school Project

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Interviewing the Applicants who want to be part of the ''political academy project''
• Selecting the participants for the "political Academy program".
• Responsible for preparing the academic content of the sessions.
• Give academic presentations for trainees.
• Prepare topics and conference crises of simulation models.
• Handling unexpected disputes among the trainees especially in the controversial political topics.
• Evaluating the general academic and attitude trends of the trainees.
• Create activities to facilitate learning outcomes.
• Develop any curricula to fit environment training.


Company Details

Egyptian Democratic Academy”EDA”

Cairo, Egypt

11-50 employees

Public Policy

N/A

Sep 2012 to Apr 2013 (7 months)
Off shore Customer Service Representative at Raya contact center

Experience Details

Off shore Customer Service Representative

Customer Service/Support

Entry Level

• Own and manage the client relationship: resolving calls efficiently and effectively.
• Ensure service level agreements are met and maintained.
• Work as part of a team to ensure offering world-class Customer Service at all times.
• Be proactive in regards to the improvement of processes and procedures.
• Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
• Create and promote an environment that fosters both individual and team advancement to


Company Details

Raya contact center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.rayacc.com

May 2011 to Aug 2012 (1 year 3 months)

Education

LLM in International investment and trade law

Education Details

LLM

International investment and trade law

Faculty of Law, Cairo university, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Law, Cairo university
2009 - 2011
LLB in Laws

Education Details

LLB

Laws

Faculty of Law, Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Law, Alexandria University
2003 - 2007
This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicConsumer ServicesCoordinationCustomer ServiceDemocracy School Project CoordinatorDirector Of BranchesEnglishHandles StressHard WorkerInsurance Telesales RepresentativeInternational Investment And Trade LawJournalismLawsLegalMediaMedia CoordinatorOff Shore Customer Service RepresentativeOrganizerPresenterProgram ManagementProjectPublic PolicyPublishingRaya Contact CenterResearcher, Trainer, Facilitator At Democracy School ProjectSupportTeam PlayerTrainingTraining And Coaching

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Fields of Expertise

training

training

: Advanced

: Extreme - I love it!

:

3-5 years

coordination

coordination

: Advanced

: Extreme - I love it!

:

1-3 years

legal

legal

: Advanced

: Extreme - I love it!

:

5-7 years

customer service

customer service

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Hard worker, Presenter, Organizer, Handles Stress, Team Player

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