Basic Info

Ahmed Elhadedy

11 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

(Administrator) and (Retail Operation) at Te-data

Experience Details

(Administrator) and (Retail Operation)

Sales/Retail, Administration

Experienced (Non-Manager)


 Coordinate new outlets needs in terms of manpower, logistics, equipment, maintenance, routers and other needs to ensure efficient launching and operations.

 Act as a quality control on the Technical Support Specialist and report their failures to the Senior Technical Support Specialist to tackle areas for development and training (through Compare between count of CPE Acceptance Form and count of routers in system)

 Support new services and solutions development and management processes as required to ensure fulfilment of new products requirements impacting quality of products provisioning

 Handle the opening a new branches and exchanges offices and coordinate their needs in terms of manpower, logistics, equipment, policies and procedures, forms, brochures, marketing material and other needs to ensure efficient operations and Handle existing branches’ renovations/visit branches periodically to check maintenance requirements ensuring adequate work environment for a healthy customer experience.


Company Details

Te-data

Egypt

N/A

Telecommunications

N/A

Mar 2015 to present (2 years 10 months)
Sales Rep at Te-data

Experience Details

Sales Rep

Sales/Retail

Experienced (Non-Manager)

 Customer Service follows a series of activities designed to enhance the level of customer satisfaction.
 Handling all customer inquiries and problems which related about internet – broadband – services.
 Interacts with managerial, legal, technical and other professionals department to evaluate problems and determine reasonable solutions.
 Evaluate information Received from consumers & determine the appropriate action.
 Handling all presentations of the whole range of company's products.
 Sales maximize the sales of a company's services in many different settings.


Company Details

Te-data

Egypt

N/A

Telecommunications

N/A

Aug 2008 to Mar 2015 (6 years 7 months)
Agent at Xceed

Experience Details

Agent

Customer Service/Support

Entry Level

 Identifies researches, troubleshoots and resolve problems that customers may encounter.
 Communicates with customers, using the latest technology and web based tools, to provide advanced troubleshooting solutions.
 Tracks and monitors the problem in my team to ensure a timely resolution.
 Identifies recurring problems and contribute ideas on ways to better solve these problems.
 Handles customer inquiries, complaints and billing issues with the highest degree of courtesy and professionalism needed to resolve customer issues within one call


Company Details

Xceed

Egypt

N/A

Telecommunications

xceed.com.eg

Jan 2008 to Sep 2008 (8 months)
Lawyer at Delta

Experience Details

Lawyer

Legal

Entry Level

 Worked as a Lawyer in Delta Communication Company


Company Details

Delta

Cairo, Egypt

101-500 employees

Telecommunications

Delta.com

Mar 2007 to Dec 2007 (9 months)

Achievements


Acting to be senior and created system to be easy in the work


Education

Bachelor's Degree in law

Education Details

Bachelor's Degree

law

Faculty of law, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of law
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amoon school

Egypt

2002

B / Very Good / 75 - 85%

N/A

Amoon school
2002

Training and Courses

Training/Course Details

Time Management

May 2010

Tedata

N/A

Training/Course Details

Attended planning course

Nov 2008

ZEDNY

• Attended planning course at ZEDNY 11/2008

Training/Course Details

Leadership course

Nov 2008

ZEDNY

Attended Leadership course at ZEDNY 11/2008

Training/Course Details

Business Knots

Jan 2010

TE-Data

Attended Business Knots Session by TE Data 2010

ICDL at RCC
Jul 2006

Training/Course Details

ICDL

Jul 2006

RCC

International computer driving license

Training/Course Details

Mind Map

Jan 2016

TEData

N/A

Jobseeker photo

Profile Skills and Keywords

(Administrator) And (Retail Operation)AdminAdministrationAdminstratorAgentArabicAttended Planning CourseBusiness DevelopmentBusiness KnotsCommunicatorCoordinatorsCordinators And Retail OperationsCreativeCustomer ServiceEnglishFishingICDLLawLawyerLeaderLeadership CourseLegalMind MapOrganizerProblem SolverReadingRetailSalesSales RepShoppingSupportTelecommunicationsTime ManagementTravelling

Self-assesed Skills

Languages

English

English

: Advanced

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

admin

admin

: Advanced

: Extreme - I love it!

:

5-7 years

Coordinators

Coordinators

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Adminstrator

Adminstrator

: Advanced

: Extreme - I love it!

:

5-7 years

Cordinators And Retail Operations

Cordinators And Retail Operations

: Advanced

: High

:

3-5 years

Key Skills

Leader, Communicator, Creative, Organizer, Problem Solver

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