Basic Info

Ahmed Elgamal

2 years

Egypt

Bachelor's Degree

Experienced

Work Experience

Application support team lead at Pioneers Solutions

Experience Details

Application support team lead

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

• Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreements
• Define and monitor compliance with processes for the set-up and installation of hardware, software, applications, peripherals and other ICT-based systems to agreed service levels
• Manage the currency and validity of ICT reference materials to ensure team members are able to access and apply up-to-date solutions for known issues


Company Details

Pioneers Solutions

Egypt

51-100 employees

Computer Software, Information Technology Services, Marketing and Advertising

pioneers-solutions.com

Jul 2017 to present (6 months)
Application support specialist at Pioneers Solutions

Experience Details

Application support specialist

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Pioneers Solutions

Egypt

51-100 employees

Information Technology Services

N/A

Sep 2016 to Jul 2017 (10 months)
Web Developer at Zaka'a

Experience Details

Web Developer

IT/Software Development

Entry Level

N/A


Company Details

Zaka'a

Gharbia, Egypt

11-50 employees

Information Technology Services

N/A

Aug 2016 to Sep 2016 (1 month)
Technical Support at Xceed

Experience Details

Technical Support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed (multinational)

Giza, Egypt

More than 1000 employees

Information Technology Services, Consumer Services

www.xceedcc.com

Jan 2014 to Apr 2016 (2 years 3 months)

Achievements


EDUCATION (Bachelor of Management Information Systems) , 2011 Tanta University, Egypt Training Courses • Java Standard Edition (SE) . • Java Enterprise Edition (EE). • Oracle Application Development Framework (ADF) . • Cisco Certified Network Associate (CCNA). • International Computer Drive License (ICDL) . Java,Oracle,HTML , UML • Interpersonal skill, hardworking, submissive and cooperative with a potential to accommodate greater responsibilities. PERSONAL DETAILS • Marital status Single. • Nationality Egyptian. • Date of Birth 10 / Sep / 1990. • Driving License Egyptian driving license. • Languages known English, Arabic.

Education

Bachelor of Management Information Systems in Management Information Systems

Education Details

Bachelor of Management Information Systems

Management Information Systems

institute, Egypt

C / Good / 65 - 75%

N/A

N/A

institute
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abdel Moneim Riad secondary

Egypt

2007

C / Good / 65 - 75%

N/A

Abdel Moneim Riad secondary
2007

Certifications

ICDL
Aug 2008

Certificate details

ICDL

Aug 2008

N/A

N/A

N/A

Unisco

N/A

Training and Courses

Training/Course Details

Web Development

Mar 2016

YAT learning center

N/A

CCNA at Logic
Jun 2013

Training/Course Details

CCNA

Jun 2013

Logic

N/A

Training/Course Details

Java SE , EE , ADF

Jun 2014

Yat

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveAjaxApplication Support SpecialistApplication Support Team LeadArabicBe PatientCCNAComputer SoftwareConsumer ServicesCreativeCreativity At WorkCustomer ServiceEnglishFlexibleHTMLHard WorkHard WorkerICDLITInformation Technology ServicesJQueryJava SE , EE , ADFJava ScriptLeaderManagement Information SystemsMarketing And AdvertisingMySQLOperating Systems - (Windows 98/XP/Vista).PHPPrecision In ExecutionProblem SolverSoftware DevelopmentSupportTeam SpiritTechnical SupportWeb DeveloperWeb DevelopmentWork Under The Toughest PressureXceed

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Operating Systems - (Windows 98/XP/Vista).

Operating Systems - (Windows 98/XP/Vista).

: Expert

: High

:

Less than 1 year

HTML

HTML

: Advanced

: Extreme - I love it!

:

Less than 1 year

Web Development

Web Development

: Intermediate

: Extreme - I love it!

:

Less than 1 year

PHP

PHP

: Intermediate

: Extreme - I love it!

:

Less than 1 year

JQuery

JQuery

: Intermediate

: Extreme - I love it!

:

Less than 1 year

MySQL

MySQL

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Java Script

Java Script

: Beginner

: Extreme - I love it!

:

Less than 1 year

Ajax

Ajax

: Beginner

: High

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: Medium

:

1-3 years

Technical Support

Technical Support

: Expert

: High

:

1-3 years

MYsql

MYsql

: Advanced

: High

:

1-3 years

PHP

PHP

: Intermediate

: Extreme - I love it!

:

Less than 1 year

HTML

HTML

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Java Script

Java Script

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Web Development

Web Development

: Beginner

: Extreme - I love it!

:

Less than 1 year

JQuery

JQuery

: Beginner

: Extreme - I love it!

:

Less than 1 year

Ajax

Ajax

: Beginner

: High

:

Less than 1 year

Key Skills

Leader, Hard worker, Creative, Problem Solver, Flexible / Adaptive

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