Basic Info

Ahmed Desouki

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Business Development Specialist at Wuzzuf

Experience Details

Business Development Specialist

Human Resources, Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Wuzzuf

Cairo, Egypt

101-500 employees

Internet/E-commerce, Management Consulting, Human Resources

wuzzuf.net

Jun 2016 to present (6 months)
Sales Account Manager at Wuzzuf

Experience Details

Sales Account Manager

Sales/Retail, Customer Service/Support, Administration

Experienced (Non-Manager)

• Building long term relationships with existing, as well as, new clients.
• Building industry knowledge through communication and research.
• Arranging and participating in face to face meetings with the customer.
• Ensuring that customer requests are responded to in an accurate and timely manner.
• Working with production support to ensure that future demands can be accommodated.
• Help the business meet sales and revenue goals.
• Ensure that information posted on website is up to date, accurate and monitored.
• Assist in the production of external communications.
• Negotiation and planning for short and long term subscriptions.
• Develop creative solutions for existing clients, as well as pursue new clientele opportunities.
• Building partnerships, earning trust, managing pipeline, prospecting, networking, negotiating contract terms, and enhancing brand awareness.
• Identifying and developing new and existing accounts.
• Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account.
• Responds to all inquiries, cancellation requests, and sales requests within specified time frame.
• Develop and maintain a well-coordinated internal relationship with key decision makers within the organization.
• Building market position by locating, developing, defining, negotiating, and closing business relationships.
• Locating and proposing potential business deals by contacting potential partners; discovering and exploring opportunities.
• Protecting organization's value by keeping information confidential.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Company Details

Wuzzuf

Cairo, Egypt

51-100 employees

Internet/E-commerce, Human Resources , Marketing and Advertising

www.wuzzuf.net

Jul 2015 to Jun 2016 (11 months)
International Account Advisor at Stream global

Experience Details

International Account Advisor

Customer Service/Support, Sales/Retail, Human Resources

Experienced (Non-Manager)

• Three years of experience providing customer support in busy call center environments, Handled incoming calls, responding to inquiries, resolving problems and correcting system errors.
• Maintained 88% overall of satisfied customers for the last 2 years.
• Created, Developed, and supervised sales training materials for boosting company sales, and trained more than 80 new hires as a side task `sales trainer task `
• Supervised team of 25 agents for 2 months as a side task `acting as supervisor`
• handled recruiting process, phone interviews, and face to face interviews for two months as a side task ` HR recruiter task `
• Following up on team's performance, analyzing, solving problems to meet the goals and performance needed.
• Attending and participating in client conferences making account analysis.


Company Details

Stream global (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services , Human Resources

http://www.convergys.com/

Sep 2012 to Jun 2015 (2 years 9 months)
Account executive at Ad Mastering Advertising agency

Experience Details

Account executive

Administration

Experienced (Non-Manager)

• Presenting a professional and friendly first impression of the firm to all visitors and clients
• Working with one of the finest sales teams in Cairo over new commercials.
• Typing all necessary documents and correspondence as required
• Printing any supplementary notes as required


Company Details

Ad Mastering Advertising agency

Cairo, Egypt

11-50 employees

Marketing and Advertising, Marketing and Advertising, Media Production

N/A

Jan 2011 to Aug 2012 (1 year 7 months)

Achievements


• Two years of experience providing customer support in busy call center environments, Handled incoming calls, responding to inquiries, resolving problems and correcting policy errors. • Maintained 88% overall of satisfied customers for the last 2 years. • Created, Developed, and supervised sales training materials for boosting company sales, and trained more than 80 new hires as a side task. • Supervised team of 20 agents for 2 months as a side task.

Education

Bachelor's Degree in Marketing

Education Details

Bachelor's Degree

Marketing, advertising, public relations

6 october University, Egypt

B / Very Good / 75 - 85%

art of advertising 101 art of advertising 102 public press mass media mass media 102 graphic design English Press

N/A

6 october University
2011 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Karim Private School

Egypt

2010

C / Good / 65 - 75%

N/A

Karim Private School
2010

Training and Courses

Training/Course Details

customer services

Sep 2012

Stream Global Services

N/A

Training/Course Details

customer services

Jul 2012

Vodafone UK

N/A

This profile is fresh!
Last update 30 days ago.

Jobseeker photo

Profile Skills and Keywords

Account ExecutiveAdministrationAdvertisingArabicBurgerBusiness DevelopmentBusiness Development SpecialistCommunicatorConsumer ServicesCreativeCustomer ServiceCustomer ServicesCustomer SupportE-commerceEnglishHandles StressHard WorkerHuman ResourcesInternational Account AdvisorInternetMagazinesManagement ConsultingMarketingMarketing And AdvertisingMedia ProductionMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMoviesMusicPublic RelationsReadingRetailSalesSales Account ManagerSocialStream GlobalSupportTravelingWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: Medium

:

3-5 years

marketing

marketing

: Advanced

: High

:

1-3 years

human resources

human resources

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Hard worker, Creative, Social, Handles Stress

Online Presence

https://www.linkedin.com/profile/view?id=AAIAABfH5AsBtQG9zIpDRvIsMI8zLPh3kKATywo&trk=nav_responsive_tab_profile_pichttps://www.facebook.com/ahmeddesoky.f

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