Basic Info

Ahmed Basha

9 years

Cairo, Egypt

High School

Manager

Work Experience

Sales Manager at ERA

Experience Details

Sales Manager

Sales/Retail, Marketing/PR/Advertising

Manager

N/A


Company Details

ERA (multinational)

Cairo, Egypt

101-500 employees

Real Estate/Property Management

N/A

Jul 2016 to present (1 year 1 month)
Senior Property Consultant at Sedra Homes

Experience Details

Senior Property Consultant

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Sedra Homes

Cairo, Egypt

51-100 employees

Real Estate/Property Management

N/A

May 2015 to Dec 2016 (1 year 7 months)
Sales / Site Engineer at Marsam Architect

Experience Details

Sales / Site Engineer

Sales/Retail, Engineering - Telecom/Technology

Manager

N/A


Company Details

Marsam Architect

Cairo, Egypt

1-10 employees

Engineering Services

N/A

May 2015 to Nov 2015 (6 months)
Sales & Marketing Manager at Ican

Experience Details

Sales & Marketing Manager

Sales/Retail, Marketing/PR/Advertising

Manager

N/A


Company Details

Ican

Cairo, Egypt

51-100 employees

Electronics and Semiconductors

www.icangrp.com

Jan 2015 to Jun 2015 (5 months)
OPERATION SUPERVISOR at Csource

Experience Details

OPERATION SUPERVISOR

Sales/Retail

Manager

TELE SALES AGENT, AMECOTECH
2007 to 2008
Selling online advertising on www.superpages.com for business in the USA.
OFFSHORE OPERATIONS TEAM LEADER, WASLA CONTACT CENTER
2008 to 2009
Handling offshore daily operations (Coaching, Training, Closing sales & Reporting)
Campaigns Handled:
1. Startec Global Communication - (USA) – 35 Agents
2. Apple green family health extras (USA) – 15 Agents
3. Central Circulations (Canada) – 15 Agents
4. Your smart finance (UK) – 5 Agents
5. Laser shield (USA) – 5 Agents
SENIOR AGENT/ CLOSER, ECCO
2009 to 2009
Handling hard calls, closing the sales and back up for the team leader in his absence.
Campaigns Handled:
• Titan telecom (UK) – 20 Agents


OFFSHORE OPERATIONS SENIOR TEAM LEADER / FOCAL POINT, WASLA CONTACT CENTER
2009 to 2011
• Supervision on the offshore team leaders.
• Continuous follow up on all the processes.
• Communication with all supporting functions to make sure that the workflow is smooth.
• Communication with the client to deliver a monthly client satisfaction surveys, to solve issue (If exist) and to discuss opportunities that can improve the operations performance.
• Collecting reports and performing analysis to make sure that the operations are running with the highest performance and productivity.
Campaigns Handled:
• Nobel Talk (USA) – 50 Agents
OPERATION SUPERVISOR, WASLA CONTACT CENTER
2011 to 2014
• Generating invoices to the clients and confirm on payments.
• Achieving the required ROI.
• Supervision on the offshore & National team leaders.
• Continuous follow up on all the processes.
• Communication with all supporting functions to make sure that the workflow is smooth.
• Communication with the client to deliver a monthly client satisfaction surveys, to solve issue (If exist) and to discuss opportunities that can improve the operations performance.
• Collecting reports and performing analysis to make sure that the operations are running with the highest performance and productivity.
Campaigns Handled:
• Nobel Talk (USA) – 50 Agents.
• TE-Data Retention team (Egypt) – 95 Agent
OPERATIONS SUPERVISOR, CSOURCE
2014 to present.
Managing all the operational needs as well as covering the absence of all the supporting functions, I currently work on the following:
• Recruitment.
• Training.
• Coaching.
• Closing.
• Daily operations management.
• Reporting.
• Reports analysis.
Handled campaigns:
• Daleel (Egpyt) – 10 Agents.
• BOGO (Egypt) – 13 Agents.
• Fun2School (Egypt) – 4 Agents.


Company Details

Csource

Cairo, Egypt

11-50 employees

Outsourcing/Offshoring

N/A

Jul 2014 to Jan 2015 (6 months)
OPERATION SUPERVISOR at Wasla Contact Center

Experience Details

OPERATION SUPERVISOR

Sales/Retail

Manager

OPERATION SUPERVISOR, WASLA CONTACT CENTER
2011 to 2014
• Generating invoices to the clients and confirm on payments.
• Achieving the required ROI.
• Supervision on the offshore & National team leaders.
• Continuous follow up on all the processes.
• Communication with all supporting functions to make sure that the workflow is smooth.
• Communication with the client to deliver a monthly client satisfaction surveys, to solve issue (If exist) and to discuss opportunities that can improve the operations performance.
• Collecting reports and performing analysis to make sure that the operations are running with the highest performance and productivity.
Campaigns Handled:
• Nobel Talk (USA) – 50 Agents.
• TE-Data Retention team (Egypt) – 95 Agent


Company Details

Wasla Contact Center

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Jan 2011 to Jul 2014 (3 years 6 months)
OFFSHORE OPERATIONS SENIOR TEAM LEADER / FOCAL POINT at Wasla Contact Center

Experience Details

OFFSHORE OPERATIONS SENIOR TEAM LEADER / FOCAL POINT

Sales/Retail

Experienced (Non-Manager)

• Supervision on the offshore team leaders.
• Continuous follow up on all the processes.
• Communication with all supporting functions to make sure that the workflow is smooth.
• Communication with the client to deliver a monthly client satisfaction surveys, to solve issue (If exist) and to discuss opportunities that can improve the operations performance.
• Collecting reports and performing analysis to make sure that the operations are running with the highest performance and productivity.
Campaigns Handled:
• Nobel Talk (USA) – 50 Agents


Company Details

Wasla Contact Center

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Jun 2009 to Jan 2011 (1 year 7 months)
Senior agent / Closer at Ecco

Experience Details

Senior agent / Closer

Sales/Retail

Experienced (Non-Manager)

Handling hard calls, closing the sales and back up for the team leader in his absence.
Campaigns Handled:
• Titan telecom (UK) – 20 Agents


Company Details

Ecco

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Jan 2009 to Jun 2009 (5 months)
Operations Team Leader at Wasla Contact Center

Experience Details

Operations Team Leader

Sales/Retail

Entry Level

OFFSHORE OPERATIONS TEAM LEADER, WASLA CONTACT CENTER
2008 to 2009
Handling offshore daily operations (Coaching, Training, Closing sales & Reporting)
Campaigns Handled:
1. Startec Global Communication - (USA) – 35 Agents
2. Apple green family health extras (USA) – 15 Agents
3. Central Circulations (Canada) – 15 Agents
4. Your smart finance (UK) – 5 Agents
5. Laser shield (USA) – 5 Agents


Company Details

Wasla Contact Center

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Jan 2008 to Jan 2009 (1 year)
Senior agent / Closer at Ecco

Experience Details

Senior agent / Closer

Sales/Retail

Experienced (Non-Manager)

Handling hard calls, closing the sales and back up for the team leader in his absence.
Campaigns Handled:
• Titan telecom (UK) – 20 Agents


Company Details

Ecco

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Jan 2009 to Jan 2009
Sales Representative at Ameco Tech

Experience Details

Sales Representative

Sales/Retail

Entry Level

Selling online advertising on www.superpages.com for business in the USA.


Company Details

Ameco Tech

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Jan 2007 to Jan 2008 (1 year)

Education

High School - Thanaweya Amma

High School Details

Thanaweya Amma

ElRowad college

Egypt

2006

A / Excellent / 85 -100%

N/A

ElRowad college
2006
This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicBikes RidingBusiness DevelopmentCall Center OperationsChallengesCreativeDirect SalesERAElectronics And SemiconductorsEngineering ServicesEnglishFlexibleMarketingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNegotiatorOFFSHORE OPERATIONS SENIOR TEAM LEADER / FOCAL POINTOPERATION SUPERVISOROffshoringOperations Team LeaderOutsourcingProblem SolverProblem SolvingProperty ManagementReal EstateRetailSalesSales & Marketing ManagerSales / Site EngineerSales ManagerSales OperationsSales RepresentativeSenior Agent / CloserSenior Property ConsultantTarget AchievementTelesales OperationsTravelling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Intermediate

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Call Center Operations

Call Center Operations

: Expert

: Extreme - I love it!

:

More than 7 years

Sales Operations

Sales Operations

: Expert

: Extreme - I love it!

:

More than 7 years

Telesales Operations

Telesales Operations

: Expert

: Extreme - I love it!

:

More than 7 years

Direct Sales

Direct Sales

: Expert

: Extreme - I love it!

:

3-5 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Negotiator, Creative, Problem Solver, Flexible / Adaptive

Online Presence

https://www.facebook.com/Vam.Basha

Like Ahmed`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed's full profile and find more great talent and professionals to join your team.