Basic Info

Ahmed Al-Afifi

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Help Desk Specialist at M2 Development

Experience Details

Help Desk Specialist

IT/Software Development

Experienced (Non-Manager)


This position provides first line support & hot line support to all staff in M2 Developments head office and remote locations with technical support of desktop computers, applications and related technology. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines.

PRIMARY TASKS

Responsible for providing internal dept with hardware, software, end user technical support and user training in PC-based systems.
To ensure all equipment is accounted for and damaged products are repaired in a timely manner to avoid performance being hampered.
To liaise with the IT staff for any system failures and fix all issues concerning operational activity for a smooth and efficient service.
To follow up the installation of Hardware and Software are carried out in timely and accurate fashion.
Fixing and escalation of IT problems formally to The IT Director if they cannot be resolved.
Answer users'' inquiries regarding computer software and hardware operation to resolve problems.
Answer questions or resolve computer problems for clients in person or via telephone.
Analyze equipment performance records to determine the need for repair or replacement.
Maintain an inventory of parts for emergency repairs.
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Install and configure operating system on workstations and client side applications.
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Ensure printers are in good working order, cleaning paper jams and maintaining printers according to manufacturer recommendations.
Ensure that printers are print queues are active and redundant print files are deleted from the queues.
Ensure that visiting suppliers (repair / upgrade /installation) are shown where the systems are located and must check that the system is working as expected before the supplier leaves.
Identify and escalate to the IT Director of potential system or environmental faults that could affect system availability.
Responsible for ensuring the availability and day-to-day operation, scheduling & technical support of the company infrastructure/computer system and peripherals in the network environment.
Should apply weekly technical report contains (Fixed problems, pending problems, new plan for the next week) to the IT.
Ensure that all IT equipments are included in the preventive maintenance contract, in good working condition and the damaged equipments are in the repair process as per the best local practice. All equipment should be maintained as per manufactures recommendations.


Company Details

M2 Development

Mohandiseen, Egypt

101-500 employees

Real Estate/Property Management

N/A

Dec 2016 to present (1 month)
Help Desk Team Leader / Junior System Admin at Monginis Bakery

Experience Details

Help Desk Team Leader / Junior System Admin

Installation/Maintenance/Repair, IT/Software Development, Administration

Experienced (Non-Manager)

- Hardware installation and repair
- Software installation and maintenance
- Management of the I.T. department Inventory & stock management
* monitor stock levels
* Issue Purchase requests
* Keep inventory of technology assets in various departments
- network troubleshooting
- Diagnose hardware and software problems, and replace defective components.
- Perform data backups and disaster recovery operations together with all documentations needed.
- Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
- Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
- Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Design, configure, and test computer hardware, networking software and operating system software.
- Train people in computer system use.
- Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Make recommendations on topics such as: IT standards, IT infrastructure solutions …etc./ Set up and operationally implement approved IT standards. Report implementation progress (company/IT standards).
- Refer major hardware or software problems or defective products to vendors or technicians for service.


Company Details

Monginis Bakery (multinational)

Abo Rawash, Egypt

N/A

Food and Beverage Production

N/A

Jan 2016 to Dec 2016 (11 months)
Help Desk Specialist at Monginis Bakery

Experience Details

Help Desk Specialist

Installation/Maintenance/Repair, IT/Software Development, Administration

Entry Level

- Hardware installation and repair
- Software installation and maintenance
- Management of the I.T. department Inventory & stock management
* monitor stock levels
* Issue Purchase requests
* Keep inventory of technology assets in various departments
- network troubleshooting
- Diagnose hardware and software problems, and replace defective components.
- Perform data backups and disaster recovery operations together with all documentations needed.
- Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
- Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
- Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Design, configure, and test computer hardware, networking software and operating system software.
- Train people in computer system use.
- Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Make recommendations on topics such as: IT standards, IT infrastructure solutions …etc./ Set up and operationally implement approved IT standards. Report implementation progress (company/IT standards).
- Refer major hardware or software problems or defective products to vendors or technicians for service.


Company Details

Monginis Bakery (multinational)

Abo Rawash, Egypt

More then 1000 employees

Food and Beverage Production

N/A

Jan 2013 to Jan 2016 (3 years)
Data Entry at Monginis Bakery

Experience Details

Data Entry

Accounting/Finance

Entry Level

Register wholesale invoices after verification on an ERP system.
Maintain validity of customer information on the ERP system.
Maintain customer satisfaction by contacting wholesalers and insuring sales agents visitations are made on schedule.
Enter Daily vehicle consumption of fuel.
Verify Costumer data.


Company Details

Monginis Bakery (multinational)

Abo Rawash, Egypt

More than 1000 employees

Food and Beverage Production

N/A

Oct 2011 to Jan 2013 (1 year 3 months)

Achievements


Awarded an appreciation certificate for best employee in my department


Education

Bachelor of Business Administration (B.B.A.) in Bussiness Administration

Education Details

Bachelor of Business Administration (B.B.A.)

Bussiness Administration

Higher Technological Institute, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Higher Technological Institute
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Nokrashy Sec. School

Egypt

2007

Not specified

N/A

Al Nokrashy Sec. School
2007

Training and Courses

Training/Course Details

MTA 98-366 networking

Jun 2015

self study

N/A

Training/Course Details

MTA 98-367 Security

Aug 2015

self study

N/A

Training/Course Details

ITIL v3. foundation

Oct 2016

ongoing self study

N/A

This profile is fresh!
Last update was today

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Profile Skills and Keywords

AccountingAdministrationAnalyticalBussiness AdministrationComputer HardwareCyclingData EntryDetails-orientedEnglishFinanceFood And Beverage ProductionHBCD And Other Diagnosis ToolsHardware DiagnosisHelp Desk SpecialistHelp Desk Team Leader / Junior System AdminHonestyHonorITITIL V3. FoundationInitiativeInstallationInsuranceMTA 98-366 NetworkingMTA 98-367 SecurityMaintenanceMicrosoft OfficeMicrosoft WindowsMicrosoft Windows And ServersMonginis BakeryNegotiatorNetworkingOnline StudyProblem SolverProperty ManagementReal EstateRepairSoftware DevelopmentSpiceworksTechnologyTravelVideo Gaming

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Hardware

Computer Hardware

: Advanced

: Extreme - I love it!

:

3-5 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Fields of Expertise

Hardware Diagnosis

Hardware Diagnosis

: Advanced

: Extreme - I love it!

:

3-5 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft windows and servers

Microsoft windows and servers

: Advanced

: Extreme - I love it!

:

More than 7 years

Spiceworks

Spiceworks

: Advanced

: High

:

1-3 years

HBCD and other diagnosis tools

HBCD and other diagnosis tools

: Advanced

: High

:

3-5 years

Key Skills

Analytical, Negotiator, Initiative, Problem Solver, Details-oriented

Online Presence

    https://eg.linkedin.com/in/ahmed-el-afifi-312b3258

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