Ahmed Abdel Azim

Customer Service ManagerFull Time

• Job Details:- Improve customer service experience, create engaged customers and facilitate organic growth. - Take ownership of customer’s issues and follow problems through to resolution. - Set a clear mission and deploy strategies focused towards that mission. - Develop service procedures, policies and standards. - Keep accurate records and document customer service actions and discussions. - Analyze statistics and compile accurate reports. - Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. - Keep ahead of industry’s developments and apply best practices to areas of improvement. - Control resources and utilize assets to achieve qualitative and quantitative targets. - Adhere to and manage the approved budget. - Maintain an orderly workflow according to priorities. - Measuring customer’s retention, acquisition, regain and loss. - Tracking source of business and market codes and segmentations.