Basic Info

Ahmed Zayan

15 years

Cairo Governorate, Egypt

Master's Degree

Senior Management

Work Experience

General Manager at Jaidah Motors and Trading

Experience Details

General Manager

Manufacturing/Production, Sales/Retail

Senior Management (e.g. VP, CEO)

 Achieved 92% of FY2015_16 budget NOP, [We maintain NOP CAGR of 20% since 2007 through FY2014_15].
 Ensured stockholders of above market RoE (41.3% as per AFS) through intensive Strategic planning and dynamically implementing the plans.
 Met >90% of the Set KPI for FY2015_16.
 Slashed 12% of S&M and G&A Expenses while maintaining 72% Top Box CSI results.
 Slashed 15% of Payroll Expenses while maintaining Customer retention rate of 55%.
 Oversaw Purchase orders to franchises through various logistics Channels and special Programs.
 Revised Business unit’s P&P to ensure best customer handling Process & support team to provide appropriate solutions.
 Mentored Shell, Wholesale, franchised tires and team members to enhance their capabilities and Invested in their potentials by 3rd party and principle training to increase retention of loyal staff.
 Developed AMP with ODMs and Marketing Agency to ensure retention of customers as well as growing market share by acquiring steadily new business prospects.
 Build the BC for AUTOLAB (Branches and Mobile solutions) to serve the under-served European and North American vehicle’s owners.
 Led Shell Lubricants Business Unit merger of B2B, B2C units, Designed promotions to satisfy the End Consumer requirements and provided solutions to Industrial, Fleet& Construction business sector (including IHF).
 Developed Customer network for wholesale with Clear KPI (3 New Customers monthly with min. T/O of QAR 35K per quarter).
 Worked closely with all the department’s Heads by promoting cooperation among department’s teams.
 Coordinated with Finance, SCM & HR to avail resources for ABP development & execution and continuous feedback based on BI reports from ERP (Kerridge – Autoline).
 Supporting the decision making and preparations of In-House-financing for credit customers.
 Worked closely with SCM on Inventory planning and warehouse.


Company Details

Jaidah Motors and Trading (multinational)

Doha Qatar, Qatar

501-1000 employees

Automotive, Computer Networking , Engineering Services

www.jaidah.com.qa

Aug 2007 to present (9 years 4 months)
After Sales Manager at Suzuki Saudia

Experience Details

After Sales Manager

Customer Service/Support, Manufacturing/Production

Manager

 Ensured meeting the Set KPI and financial targets for Labor & Parts Sales
 Mentored Service & Parts Department team members and enhancing their capabilities for sustainable success of the organization.
 Supported staff in resolving customer complaints and providing appropriate coaching and mentoring.
 Coached line managers in overseeing work flow in the retail facility & minimizing bottle necks/disruptions by developing the backup policy abilities of the team to compensate for illnesses, vacations and turnover and Equipment malfunctions by developing backup and maintenance plan for minimizing the run down time.
 Developed marketing plans to ensure retention of customers as well as growing market share by acquiring steadily new prospects.
 Worked closely with the Retailer on matters of Investment planning of new branches development.
 Oversaw Parts orders to Suzuki, Petromin & NGK through sister department (Wholesale).
 Worked closely with all the departments by promoting cooperation among departments/workshops
 Supervised & co-coordinated the activities of all departments/workshops so that the facility operates as a team.
 Coordinated the activities of the Business Office in many cases
 Oversaw warranty claims, including reviewing warranty policy adjustments, understanding & applying warranty guidelines, ensuring correct processing of claims & communicating warranty information and clarifications to customers.


Company Details

Suzuki Saudia (multinational)

Hofuf, Saudi Arabia

501-1000 employees

Automotive, Marine Manufacturing & Services

www.suzuki-saudia.com

Apr 2003 to Jul 2007 (4 years 3 months)
Workshop Supervisor at Daewoo Motor Egypt

Experience Details

Workshop Supervisor

Engineering - Mechanical/Electrical, Manufacturing/Production, Customer Service/Support

Experienced (Non-Manager)

 Accountable for all mechanical implementation & related civil works - factory construction time - then trial out production through pilot production then start of mass production, quality assurance, audit quality, tooling, quality production, recruitment & resourcing for labor
 Handling 25 technicians plus two foremen
 Providing technical support & handling service manuals 7 supporting spare parts salesmen in technical issues & upgrades, modifications in parts & packing.


Company Details

Daewoo Motor Egypt (multinational)

Giza, Egypt

More than 1000 employees

Automotive, Automotive, Manufacturing

www.dme.com

Oct 1997 to Mar 2003 (5 years 5 months)
Team leader (intern) at Arab American Vehicles

Experience Details

Team leader (intern)

Installation/Maintenance/Repair, Quality

Student

I had a team of 18 Coworkers in various specialty (Mechanics, Transmission Experts, Electrician, HVAC Experts) we delivered around 20 vehicles per day in a small 6 bay Service center in K4.5 Suez Road. One of the best places to start from.


Company Details

Arab American Vehicles (multinational)

Cairo, Egypt

101-500 employees

Automotive

N/A

Jul 1995 to Aug 1995 (1 month)

Achievements


I've planned and executing Shell lubricants turn around strategy to improve the stagnant sales for past 5 years. We have achieved 12% growth in a very low demand market.
Continued focusing on AUTOLAB brand building and network expansion. New ways to achieve presence and customer service excellence.

We achieved 2008,2009, 2010 Manager excellence Awards for the service centers.


Exceeded the productivity frontier to 96%, having an average daily throughput of 65 vehicles.
Reduced the comeback to below 5%.


I was the vice president of the University student union in 1994-95

Education

MBA in International Business

Education Details

MBA

International Business, General Management, Management Accounting

Hult International Business School, United States

B / Very Good / 75 - 85%

General Management, Human Capital, Financial Accounting, Management Accounting, IFRS, Finance, Leadership, Marketing, CSR, Project Management, ICT

Hult is considered #60 on FT global chart for Business Schools. The academic curriculum is Ivy league level and business cases are HBR (Harvard business review). It has 5 International campuses.

Hult International Business School
2011 - 2013
B SC in Mechanical Engineering

Education Details

B SC

Mechanical Engineering, Automotive Engineering

Ain Shams University, Egypt

C / Good / 65 - 75%

Automotive Engineering, Design, Stress Analysis, Theory of Machines, Structural Analysis, Internal combustion engines (Theory and Design), Dynamic forces analysis, Electronics, Electrical Machines.

Ain Shams University is consid

Ain Shams University
1992 - 1997
High School - Thanaweya Amma

High School Details

Thanaweya Amma

al tawfikia

Egypt

1992

B / Very Good / 75 - 85%

N/A

al tawfikia
1992

Certifications

IELTS
Jun 2013

Certificate details

IELTS

Jun 2013

7.0 out of 8.0

N/A

N/A

British Council

N/A

CME
Nov 2014

Certificate details

CME

Nov 2014

N/A

N/A

N/A

SAE

SAE is the most prestigious community of American Society of Automotive Engineers. It has the strongest presence in the world for standards to specify materials and certify performance results.

Training and Courses

Training/Course Details

Customer Service

Jun 2011

GM MEO

This is an immense 3 step course (Elementary, Professional, Expert) that nurtures the right customer service experience required to indulge the customer into a "Customer For Life" business cycle.

Training/Course Details

Fixed Operations Management

Nov 2011

GM MEO

This is a 3 Step Full course (Equivalent to minim MBA) that builds Strong leadership and business acumen of Aftersales operations. We've been exposed to Finanace, Accounting, Reporting, Marketing and Customer Service modules to enable individuals to lead their organizations into success.

Training/Course Details

Automotive SLP Marketing

Mar 2010

GM MEO

This is the heart of Menu pricing and how to build that idea into customer heads featuring the famous formula FBI+C

Training/Course Details

ISO 9001

Feb 2010

Venkot International

This is the course where ISO certification related P&P are introduced, Workshops to apply being held.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAfter Sales ManagerAnalyticalArab American VehiclesArabicAutoline (Kerridge)AutomotiveAutomotive EngineeringAutomotive SLP MarketingAutomotive TechnicalBusiness DevelopmentBusiness-orientedCMECarsChallengesComputer NetworkingCustomer ServiceCustomer-orientedCyclingDaewoo Motor EgyptEngineering ServicesEnglishFinanceFixed Operations ManagementGeneral ManagementGeneral ManagerHard WorkHonestyIELTSISO 9001InstallationInternational BusinessJaidah Motors And TradingLeaderLeadershipMaintenanceManagement AccountingManufacturingMarine Manufacturing & ServicesMarketingMechanical EngineeringMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft ProjectMicrosoft WordNatureOperationsOutingPlannerProductionQuality AssuranceQuality ControlReadingRepairResource ConservationRetailSAP Business IntelligenceSalesSupportSuzuki SaudiaSwimmingTeam LeaderWalkingWorkshop Supervisor

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

5-7 years

Autoline (Kerridge)

Autoline (Kerridge)

: Intermediate

: High

:

More than 7 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Intermediate

: Extreme - I love it!

:

More than 7 years

SAP Business Intelligence

SAP Business Intelligence

: Beginner

: High

:

Less than 1 year

Microsoft Project

Microsoft Project

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Accounting

Accounting

: Advanced

: High

:

3-5 years

Finance

Finance

: Advanced

: High

:

3-5 years

Leadership

Leadership

: Advanced

: Extreme - I love it!

:

More than 7 years

Automotive Technical

Automotive Technical

: Advanced

: Extreme - I love it!

:

More than 7 years

Marketing

Marketing

: Beginner

: High

:

1-3 years

Key Skills

Analytical, Leader, Planner, Business-oriented, Customer-oriented

Online Presence

Public Profilehttps://qa.linkedin.com/in/ahmedzayanauto-lab.comjaidah.com.qa

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