Basic Info

Ahmed ElSayed

8 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

International Account Supervisor at Vodafone International Services

Experience Details

International Account Supervisor

Customer Service/Support

Manager

N/A


Company Details

Vodafone International Services (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2012 to present (5 years 9 months)
International Account Advisor at Vodafone International Services

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone International Services (multinational)

Egypt

N/A

Telecommunications

N/A

Sep 2009 to Feb 2012 (2 years 5 months)
Assistant Account Manager at Emeco Travel

Experience Details

Assistant Account Manager

Tourism/Travel

Entry Level

N/A


Company Details

Emeco Travel

Egypt

N/A

Travel and Tourism

N/A

Jan 2008 to Sep 2009 (1 year 8 months)
Marketing Executive at Emeco Travel

Experience Details

Marketing Executive

Marketing/PR/Advertising

Entry Level

N/A


Company Details

Emeco Travel

Egypt

N/A

Travel and Tourism

N/A

Nov 2007 to Jan 2008 (2 months)
Airline Counter Agent at Emeco Travel

Experience Details

Airline Counter Agent

Tourism/Travel

Entry Level

N/A


Company Details

Emeco Travel

Cairo, Egypt

N/A

Travel and Tourism

N/A

Sep 2007 to Nov 2007 (2 months)

Achievements


I have achievements as International Account Supervisor at Vodafone International Services (2012 - present). • Callback Tool Application Launch in Vodafone Qatar Account. • Conversion (Hiring) process revamp and implementation – Vodafone International Services. • NPS (Net Promoter Score) launch in Vodafone Qatar Account. • Headcount & Reporting Process in Transition Billing Queue – Vodafone UK. • Handover Process Revamp in Transition Billing Queue – Vodafone UK.

Education

MBA in Global Business

Education Details

MBA

Global Business

ESLSCA Business School, Egypt

A / Excellent / 85 -100%

N/A

N/A

ESLSCA Business School
2015 - 2017
Bachelor's Degree in Mass Communication

Education Details

Bachelor's Degree

Mass Communication

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

horreya language school

Egypt

2003

A / Excellent / 85 -100%

N/A

horreya language school
2003

Training and Courses

Training/Course Details

DNA (Development Needs Analysis)

Apr 2012

Vodafone

N/A

Training/Course Details

Performance Management

Aug 2015

Vodafone

N/A

Training/Course Details

Time Management and Work Techniques

Apr 2009

Emeco Travel

N/A

Training/Course Details

Talent Activator Journey

Aug 2015

Vodafone

N/A

Training/Course Details

Business Acument

Aug 2016

Vodafone

N/A

Training/Course Details

Coach the Coach

Mar 2017

Vodafone

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

Airline Counter AgentArabicAssistant Account ManagerBusiness AcumentBusiness AdministrationCoach The CoachCustomer CareCustomer ServiceDNA (Development Needs Analysis)EnglishFrenchGlobal BusinessInternational Account AdvisorInternational Account SupervisorMBAMarketingMarketing ExecutiveMass CommunicationMicrosoft OfficePeople ManagerPerformance ManagementSupportTalent Activator JourneyTelecommunicationsTime Management And Work TechniquesTourismTravelTravel And TourismVodafone International Services

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

3-5 years

Fields of Expertise

Customer Care

Customer Care

: Advanced

: High

:

5-7 years

Telecommunications

Telecommunications

: Advanced

: High

:

5-7 years

People Manager

People Manager

: Intermediate

: High

:

3-5 years

Tourism

Tourism

: Intermediate

: Medium

:

1-3 years

Business Administration

Business Administration

: Intermediate

: High

:

Less than 1 year

Online Presence

https://www.linkedin.com/in/ahmed-abdelhamid-42468a118?trk=nav_responsive_tab_profile

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