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Ahmed AbdElHamid ElSayed

International Account Supervisor at Vodafone International Services

Giza, Egypt
  • Customer Care
  • Telecommunications
  • People Manager
  • Microsoft Office
  • Business Administration

Work Experience

  • International Account Supervisor at Vodafone International Services

    Feb 2012 to present · 6 Years 8 Months
  • International Account Advisor at Vodafone International Services

    Sep 2009 to Feb 2012 · 2 Years 7 Months
  • Assistant Account Manager at Emeco Travel

    Jan 2008 to Sep 2009 · 1 Years 9 Months
  • Marketing Executive at Emeco Travel

    Nov 2007 to Jan 2008 · 3 Months

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Education

  • MBA in Global Management

    ESLSCA Business School - Egypt 2015 to 2017 · 2 Years
  • Bachelor's Degree in Mass Communication

    Cairo University - Egypt 2003 to 2007 · 4 Years
  • High School - Thanaweya Amma

    horreya language school - Egypt 2003

Achievments

- Second best graduation project in Mass Communication Graduation Projects Festival / Journalism Department. - Best Project in the Strategic Management Course during the MBA. • Callback Tool Application Launch in Vodafone Qatar Account. • Conversion (Hiring) process revamp and implementation – Vodafone International Services. • NPS (Net Promoter Score) launch in Vodafone Qatar Account. • Headcount & Reporting Process in Transition Billing Queue – Vodafone UK. • Handover Process Revamp in Transition Billing Queue – Vodafone UK. • Next Best Activity Re-Launch in Billing Queue. • Interim Role as Acting as Operation Manager for 3 Months

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Skills
Tools and Fields of Expertise

  • Customer Care
  • Telecommunications
  • People Manager
  • Microsoft Office
  • Business Administration
  • Tourism

Languages

  • English

    Fluent
  • Arabic

    Fluent
  • French

    Intermediate

Training & Certifications

  • Coach the Coach

    Vodafone · 2017
  • Business Acument

    Vodafone · 2016
  • Performance Management

    Vodafone · 2015
  • Talent Activator Journey

    Vodafone · 2015
  • DNA (Development Needs Analysis)

    Vodafone · 2012
  • Time Management and Work Techniques

    Emeco Travel · 2009