Basic Info

Ahmed Mohamed

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

E-Commerce Specialist [Operations Executive] at Business Boomers

Experience Details

E-Commerce Specialist [Operations Executive]

Customer Service/Support, Logistics/Supply Chain

Experienced (Non-Manager)

Responsible for E-commerce customers:

1-Sending daily and monthly reports.

2-Maintain and record all customers communications, complaints and opportunities to ensure customers service and follow up.

3-Daily follow up on all service desks and customer care requests, by taking the needed action within the set time frame.

4-Handle clients complaint, reporting to the E-commerce Team Leader/Manager in the station to ensure customer satisfaction.

5-Meeting with my operation team members weekly to improve our service level.

Projects: westcoast-egypt , samir-and-ali , flipflops-egypt ,
babolat-egypt , busy-bees-6 , handmade-25 , ecco-egypt , jansport-egypt.








Company Details

Business Boomers

Cairo, Egypt

51-100 employees

Logistics and Supply Chain , Online Media , Market Research

http://businessboomers.net

Feb 2016 to present (10 months)
Customer Management Representative [E-Commerce specialist] at Aramex

Experience Details

Customer Management Representative [E-Commerce specialist]

Logistics/Supply Chain, Customer Service/Support

Experienced (Non-Manager)

1-Handling & responding to all E-commerce accounts.

2-Preparing daily & weekly & monthly reports to E-commerce shipper about daily & weekly production in order to achieve the maximum level of shipper satisfaction & retention.

3-Following up customer’s problems & solve them.

4-Meeting with my operation team members weekly to improve our service level.

Responsible for E-commerce customers:
Jumia
Souq.com
Nefsak.com
Businessboomers.net
Wickedknot
e3050.com


Company Details

Aramex (multinational)

Cairo, Egypt

More than 1000 employees

Logistics and Supply Chain , Warehousing , Transportation

www.aramex.com

Dec 2013 to Jan 2016 (2 years 1 month)
Communication Engineer and Mobil Engineer at Raya Corp. [Nokia]

Experience Details

Communication Engineer and Mobil Engineer

Engineering - Mechanical/Electrical, Engineering - Telecom/Technology

Entry Level

Maintenance Mobile devices


Company Details

Raya Corp. [Nokia] (multinational)

October 6th city, Egypt

More than 1000 employees

Electronics and Semiconductors, Engineering Services, Telecommunications

http://www.rayacorp.com

Dec 2011 to May 2013 (1 year 5 months)
Customer Service Representative at BDO-Esnad

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

1-Handling & responding to all customer's inquiries & complaints and problems received from customers.

2-Meeting with my team members weekly to improve our service level, to avoid customer's complaints and discuss customer's suggestions.

3-Following up with customer’s problems & getting suggestions to improve the agency.

Projects: Samsung , Vodafone , Allianz


Company Details

BDO-Esnad (multinational)

Masr el Gedida, Egypt

101-500 employees

Outsourcing/Offshoring , Consumer Services , Business Services - Other

http://www.bdoesnad.com

Aug 2009 to Oct 2011 (2 years 2 months)
Customer Service Representative [Technical support] at Mobinil

Experience Details

Customer Service Representative [Technical support]

Customer Service/Support, Installation/Maintenance/Repair

Entry Level

1-Handling & responding to all customer incoming calls, problems, inquiries & complaints received by the call center in efficient & timely manner (average 100 calls per day).

2-Preparing weekly & monthly reports for the call center supervisor about daily & weekly customer's problems & required improvement in the way of handling customers complains in order to achieve the maximum level of customer satisfaction & retention.

3-Following up customer’s problems & solve them.

Project : Mobinil ADSL Setup


Company Details

Mobinil (multinational)

6 october city, Egypt

More than 1000 employees

Consumer Services , Information Technology Services, Internet/E-commerce

www.orange.eg

Jan 2009 to Jul 2009 (6 months)

Education

B.Sc. of Electronics Engineering and Communication Technology in Electrical Engineering

Education Details

B.Sc. of Electronics Engineering and Communication Technology

Electrical Engineering , Electronics Engineering, Communication technology

Modern Academy for engineering and technology, Egypt

C / Good / 65 - 75%

I have got my B.Sc. from the Modern Academy for Engineering and technology, Electronics Engineering and Communication technology Branch, with graduation (Good)

Objective of project : Design Micro-controller to manage data communication using Field Programmable Gate Array (FPGA) technology (Graduated very good).

Modern Academy for engineering and technology
2001 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Lotfy El-Sayied Military Secondary

Egypt

2000

C / Good / 65 - 75%

N/A

Ahmed Lotfy El-Sayied Military Secondary
2000

Training and Courses

Training/Course Details

Introduction to advanced communication systems: (PBX, GSM, C&P, Fire Alarm, NET, Sound System, VoIP, Sat, CDMA).

Aug 2005

ASU (JeleCom-egypt)

Introduction to advanced communication systems: (PBX, GSM, C&P, Fire Alarm, NET, Sound System, VoIP, Sat, CDMA).

Training/Course Details

GSM (Advanced) – GPRS (Overview).

Jun 2007

Cyber soft for computer and information technology.

GSM (Advanced) – GPRS (Overview).

Training/Course Details

GSM

Jul 2009

Engineers Association.

N/A

Training/Course Details

Nokia Mobile Device Diploma

Apr 2013

Nokia Care Academy

ESD Advanced Training. Nokia General Mechanical Training. Nokia GPS Induction Training. Nokia L1&L2; Service Process. BGA Soldering Training. Go/NoGo-tester for GSM and WCDMA. Nokia software's Training. System & Tools Trainings. CDMA Training. Nokia Operating System Training. Windows Phone Training 7.5 -7.8 - 8.0. Nokia Mobile Device Diploma. Mail of Exchange 3.0. Nokia Café Repair Technician Role. Nokia GSM network Induction Training. Nokia General Repair Training. Nokia PC Suite Training. DVB-H Introduction Level 1&2 Training.

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicAramexBDO-EsnadBusiness Services - OtherC++CRM (customers Relationship Management)CinemaCommunication Engineer And Mobil EngineerCommunication TechnologyConsumer ServicesCustomer CareCustomer Management Representative [E-Commerce Specialist]Customer SatisfactionCustomer ServiceCustomer Service RepresentativeCustomer Service Representative [Technical Support]Customer SupportE-Commerce SitesE-Commerce Specialist [Operations Executive]E-commerceElectrical EngineeringElectronics And SemiconductorsElectronics EngineeringEngineering ServicesEnglishFlexibleFootBallGSMGSM (Advanced) GPRS (Overview).GamesGold MineHard WorkerIMS (Information Management System)Information Technology ServicesInstallationInternetIntroduction To Advanced Communication Systems: (PBX, GSM, ?C&?P, Fire Alarm, NET, Sound System, VoIP, Sat, CDMA).Logistic SupportLogisticsLogistics And Supply ChainMaintenanceMarket ResearchMicrosoft OfficeMicrosoft WindowsMobinilMoviesNokia Mobile Device DiplomaOffshoringOnline MediaOrganizerOutsourcingProblem SolverRaya Corp. [Nokia]RepairSeibel (Vodafone)ShopifySocial MediaSpider (Allianz)SupportSupportiveSwimmingTelecommunicationsThe JobTransportationTravelWarehousing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft office

Microsoft office

: Expert

: Extreme - I love it!

:

More than 7 years

CRM (customers Relationship management)

CRM (customers Relationship management)

: Expert

: Extreme - I love it!

:

1-3 years

Spider (Allianz)

Spider (Allianz)

: Expert

: Extreme - I love it!

:

Less than 1 year

Gold Mine

Gold Mine

: Expert

: Extreme - I love it!

:

Less than 1 year

Seibel (Vodafone)

Seibel (Vodafone)

: Expert

: Extreme - I love it!

:

1-3 years

IMS (Information management system)

IMS (Information management system)

: Expert

: Extreme - I love it!

:

Less than 1 year

Shopify

Shopify

: Expert

: Extreme - I love it!

:

Less than 1 year

C++

C++

: Beginner

: High

:

Less than 1 year

Fields of Expertise

E-Commerce

E-Commerce

: Expert

: Extreme - I love it!

:

1-3 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

Less than 1 year

logistic support

logistic support

: Expert

: Extreme - I love it!

:

1-3 years

customer satisfaction

customer satisfaction

: Expert

: Extreme - I love it!

:

1-3 years

customer care

customer care

: Expert

: Extreme - I love it!

:

1-3 years

customer support

customer support

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

E-Commerce Sites

E-Commerce Sites

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Organizer, Problem Solver, Flexible / Adaptive, Supportive

Online Presence

URL(https://www.linkedin.com/in/ahmed-mohamed-5b691010a?trk=nav_responsive_tab_profile)URL(https://www.facebook.com/ahmed.uno)

Ahmed is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed's full profile and find more great talent and professionals to join your team.