Basic Info

Ahmed Mahmoud

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical support agent at Vodafone

Experience Details

Technical support agent

Customer Service/Support

Entry Level

solve internet problems with cst and answer their inquires


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

N/A

Nov 2015 to present (2 years 1 month)
Global captain connect at Careem

Experience Details

Global captain connect

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Careem (multinational)

Cairo, Egypt

More than 1000 employees

Transportation

N/A

Apr 2017 to present (8 months)

Achievements


achieved bachelor degree with Excellent with honor and fourth on my grade

Education

Bachelor's Degree in management information system

Education Details

Bachelor's Degree

management information system

Modern Academy in maadi, Egypt

A / Excellent / 85 -100%

N/A

N/A

Modern Academy in maadi
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gamal Abd Alnaser

Egypt

2011

B / Very Good / 75 - 85%

N/A

Gamal Abd Alnaser
2011

Certifications

customer care
Mar 2015

Certificate details

customer care

Mar 2015

N/A

N/A

N/A

vodafone

N/A

Certificate details

English conversation course

May 2016

N/A

N/A

N/A

British concil

N/A

Training and Courses

Training/Course Details

PHP programing language

Jul 2014

YAT

N/A

Training/Course Details

html,css,javascript

Oct 2016

senior steps

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCSS3CareemCreativeCustomer CareCustomer ServiceE-commerceEnglishEnglish Conversation CourseFlexibleGlobal Captain ConnectHTML5Hard WorkerHtml,css,javascriptInternetJavaScriptManagement Information SystemMicrosoft OfficeNegotiatorPHPPHP Programing LanguageSocialSupportTeam WorkTechnical SupportTechnical Support AgentTelesalesTransportationWeb Design

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

HTML5

HTML5

: Intermediate

: High

:

Less than 1 year

CSS3

CSS3

: Intermediate

: High

:

Less than 1 year

javaScript

javaScript

: Intermediate

: High

:

Less than 1 year

PHP

PHP

: Intermediate

: Medium

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

customer care

customer care

: Expert

: High

:

1-3 years

technical support

technical support

: Advanced

: High

:

1-3 years

telesales

telesales

: Intermediate

: High

:

Less than 1 year

web design

web design

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Negotiator, Creative, Flexible / Adaptive, Social

Online Presence

ahmed.esmail18@yahoo.com

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