Ahmed Younis

Sales Operation ManagerFull Time

• Job Details:MazAid is a leading financial company operating in Egypt, catering to diverse financial needs through its extensive network of over 22 financial institutions. With a strong focus on providing comprehensive financial solutions, MazAid has established itself as a trusted partner for individuals and businesses seeking reliable funding options. The tasks we perform at work Contracting with New Partners: Successfully establishing contracts with new business partners through market research, contact initiation, and negotiation. Customer Requests Handling and Follow-up: Responsible for managing customer inquiries, requests, and concerns throughout the customer journey, ensuring prompt responses and customer satisfaction. Document Review: Thoroughly reviewing customer documents for completeness, accuracy, and compliance with company policies and regulations. Credit Analysis: Conducting comprehensive credit analysis of customers, evaluating their creditworthiness through financial statement reviews, credit report analysis, and other relevant factors. Customer Relationship Management: Building and maintaining positive relationships with customers, providing regular updates, addressing concerns, and ensuring a seamless customer experience. Problem-Solving: Effectively resolving customer issues and complaints in a timely manner, demonstrating strong problem-solving skills and maintaining professionalism.

Business Development ExecutiveFull Time

• Job Details:ADVA is a reputable financial company operating in Egypt, specializing in consumer financing solutions. With a strong network of over 10 financial institutions, ADVA has positioned itself as a trusted partner for individuals seeking flexible and accessible funding options for their consumer goods. At ADVA, our primary focus is to empower individuals by providing them with convenient financing solutions for their everyday needs. We understand that purchasing consumer goods can often be a significant financial commitment. Therefore, we strive to make the process more manageable and accessible, allowing individuals to enjoy the benefits of their desired products without undue financial stress. • Maintain good communication with customers by responding to their inquiries in a timely manner • Develop strong relationships with customers to ensure their satisfaction with the services provided • Offer services that meet the customer's needs and objectives • Follow up with customers until their requests are finalized - Make instalment requests • Work effectively in teams to reach monthly targets Develop comprehensive operating plans to maximize efficiency and reach the monthly goal

Customer Service AgentFull Time

• Job Details:• Effectively responding to customer inquiries and complaints via phone and other communication channels • Clarifying the doctors' appointment schedule for customers and book- ing the appointments Assisting customers with orders for medications and coordinating the delivery to the closest pharmacy Maintaining accurate and detailed records of customer interactions, inquiries, and orders • Writing daily reports on the number of calls and customers per day • Proactively responding to customer inquiries and complaints to ensure customer satisfaction