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Ahmed Samy

Customer Care Coordinator at Mrsool

Maadi, Cairo, Egypt

Work Experience

  • Customer Care CoordinatorFull Time

    Mrsool

    Oct 2022 - Present -2 yrs, 10 months

    • Captain helpFull Time

      Swvl

      Jan 2021 - Apr 2022 -1 yr, 3 months

      Egypt , Cairo

      • Job Details:Handling solving tickets & phone calls Handling complaints Manage the day-to-day issues of drivers on the system Applying all deductions and bonus policies Reporting captain issues to the supply team Handling all driver's payment issues Inform drivers of routes and schedule changes Coaching drivers and improving their awareness level Communicating all issues to the supply, and training teams

    • Customer Experience AssociateFull Time

      Etisalat Global Services

      Apr 2020 - Dec 2021 -1 yr, 8 months

      • Job Details:ustomer care at Etisalat international Responding to all customer inquiries and requests related to mobile lines, such as poor network coverage or problems of packages whose value has been deducted and did not work, or to clarify all other transactions that took place on the Sim number

      • Education

      • Bachelor's Degree in Bussines administration

        Helwan University

        Jan 2021 

      Skills

      • Microsoft Excel
      • Microsoft Powerpoint

      Languages

      • English

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