
احمد سامح
Operations Supervisor at London International Patient Services
Heliopolis, Cairo, EgyptWork Experience
Personal AssistantFull Time
London international patient services
Jul 2021 - Mar 2023 -1 yr, 8 months
Egypt , Cairo
Customer Support Specialist - Fluent English SpeakFull Time
Vodafone intelligent solutions
Apr 2019 - Jun 2021 -2 yrs, 2 months
Egypt
- Job Details:Handling customer inquiries and complaints and providing great customer service experience to each and every customer Resolving complaints on the spot and providing further assistance and resolutions, I was assigned for approximately 7 moths to mentor new employees on how to handle calls and provide an adequate customer service experience and help them grow. During the aforementioned period i have worked with 10 patches of new employees.
Education
Bachelor's Degree in Law
Ain Shams University (ASU)Jan 2017
Skills
- Motivation
- computer
- Communication
- Team Leadership
- Customer Service
- Problem Solving
- Problem Analysis
- Customer Care
- Inbound Calls
- Cold Calling
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Languages
English
Fluent
Training & Certifications
Managment skills
LIPS Healthcare·2023Communication skills
LIPS Healthcare·2022Excel
Lips Healthcare·2022Time managment
Lips Healthcare·2022Coaching skills
Lips Healthcare·2022