AK
Ahmed Koura
IT Technical Support Specialist
EgyptWork Experience
IT Technical Support Specialist
- Job Details:Solve hardware, software, and network problems. Provide computer programs compatible with user requirements. Investigate user problems, identified their source, determined possible solutions, evaluated, and implement solutions. Provide technical assessments regarding network state. Deal and handle problems with about 60 clients. Troubleshoot network problems. Oversees passive network installation.
Education
Bachelor's Degree in computer science and information
Zagazig University (ZU)Jan 2023
Skills
- windows server administrator: mcsa, mcse
- ccna r&s (tcp/ip, osi model, snmp, ntp, nat, ftp)
- kaspersky endpoint security center (cloud – on-premises)
- firewall (fortigate 100d/101f)
- office 365 administration
- Veeam Backup&Replication
- virtualization: vmware vcp -dcv 2019
- ism basic concept
- microsoft azure administrator: az -104
- enhanced soft skills
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Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
HIS
57357·2024