AHMED IBRAHIM EL-SHARKAWY

First Mile CoordinatorFull Time

• Job Details: Aug 2021 - Mar 2025 Managed FM forward and reverse logistics operations, including receiving, sorting, stowing, dispatching shipments, and handling customer returns.         Supervised the daily picking process of 6,500+ inbound shipments—over 30% of Egypt’s national FM volume. Acted as the primary WHS (Workplace Health & Safety) liaison; conducted daily safety briefings and ensured site wide compliance. Fostered collaboration with cross-functional business teams (Seller Flex, PCP Program, Easy Ship, Direct Fulfillment) to optimize process flow and resolve escalations. Served as a Learning Ambassador, onboarding and training new hires; stepped up as interim L&D Supervisor for two months. Led a team of 30+ associates across three shifts and managed 25+ drivers and driver associates. Oversaw inventory management operations, including receiving, auditing, and tracking sellers' packaging materials across three departments. Functioned as the primary IT point of contact for FM stations; contributed to the successful rollout of Petra system and PDA integration initiatives. Developed and executed strategic space utilization plans to maximize warehouse efficiency and enhance safety protocols. Key Achievements:     Owned and led the Dwell and Losses Reporting function across all FM stations; implemented a daily and weekly monitoring system that reduced weekly losses from $2,500 to $800, resulting in annual savings of $88,400. Optimized SPR (Shipments Per Route) performance, achieving a peak rate of 485 in 2023 and 621 in 2024— the highest across all FM stations—while maintaining stability between 320–360 shipments daily (up from 295), saving $21,900 annually. Improved DEA (Delivery Estimated Arrival) metric from 0.15 to 0.02, establishing it as a consistent benchmark for delivery accuracy. Enhanced FDPS (First Day Pickup Success Rate), driving a 25% increase in related performance KPIs.  Reduced “picked, not picked” scan complaints by 10% (from 72% to 86% accuracy), improving scanning precision and customer satisfaction. Key Projects:    Easy Proof and Track System: Designed and implemented an automated system to print proofs for returns and materials, eliminating manual processes, and saving over 2,160 hours annually, developed a digital tracking system to manage proofs of returns and materials, replacing manual collection and archiving, while significantly reducing losses, The system was successfully deployed across all First Mile stations in Egypt, and it has been offered for implementation in Saudi Arabia and the UAE. FM Direct Injection to delivery stations: Supported volume and capacity analysis for station-to-delivery integration. FM Marketing for 2024: Designed and executed all internal marketing assets for Amazon's First Mile stations in 2024—including advertising logos, signage, vests, lanyards, and pins—to enhance operational efficiency and team branding.

Safety Coordinator

• Job Details:Developed innovative vest, linear, and pin layouts to optimize Amazon's FM operations, reducing employee movement time and boosting productivity. Implemented a dwell report follow-up mechanism, reducing dwelling shipments by 40%. Promoted a responsible health and safety culture across departments, fostering a safer work environment. Educated contractors on best practices for establishing safe systems of work. Recorded hazard and risk data for continuous analysis and improvement. Inspired behavioral changes to enhance workplace safety and ensure regulatory compliance.