Ahmed Mostafa Hassan
Technical Support Manager at Nebras Technology
Shubra Alkhaymah, Qalubia, EgyptWork Experience
L2 support engineerFull Time
Fawry Banking & Payment Technology Services
Mar 2024 - Present -1 yr, 4 months
Technical Support ManagerFull Time
- Job Details:Managing support team to ensure customer satisfaction and staff. Act as Product Manager for new products and releases. Microsoft SQL administration (+ Failover cluster and Indexing optimization). Discuss | Analysis customers’ requirements.
Application Support EngineerFull Time
Nebras Technology
Aug 2014 - Jan 2018 -3 yrs, 4 months
Egypt , Giza
- Job Details:Support clients in-site and remotely + Full Documentation. Project Management. Support PACS | RIS software’s. Provide training to all-party users. SQL Databases query | management . Verify new releases/products + Report any raised bugs. Discuss | Analysis customers’ requirements.
Education
BS.c of Communication and Electronics Engineering in Communication and Electronics
Benha UniversityJan 2008 - Jan 2013 - 5 yr
Skills
- Microsoft SQL Server
- Database SQL Server
- Customer Support
- Technical Support
- healhcare
- Product Management
- Surveillance Systems
- Python
- Fire Detection
- Networking
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Languages
English
AdvancedFrench
Beginner
Training & Certifications
Embedded Systems
Amit·2017