Ahmed Gomaa

Technical SupportFull Time

• Job Details:In my role, I effectively managed outgoing calls to clients, ensuring clear communication and understanding of their needs. I promptly responded to client requests through both chat and email, maintaining a high level of professionalism and efficiency. Additionally, I analyzed client inquiries to identify common trends and areas for improvement, enhancing our service delivery.

Customer supportFull Time

• Job Details:Insure of solving customer inquaries and ensured their satisfaction also Reduced an average call handling time by 6 min. . Maintained accurate cash handling and inventory management processes.